Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,974 reviews in the last 12 months29,070 total reviews  

4.82
Excellent

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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Jul 18, 2023
 Verified review

ordering from Singapore for EU delivery as a gift - challenging

I am ordering an item which is a present for my son who lives in the EU (Germany). I don't, I live in Singapore and that became very challenging. I think you severely limit yourselves if you don't allow people like myself to order for delivery to within the EU like in my case. The final way to do it was use PayPal - but you need to have an existing PayPal account or you run into the same problems. Phone support helped me - thanks so much
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Mar 28, 2023
 Verified review
I really like the fast shipping, one of the fastest one in the EU What I dislike and that's why I don't give 5 stars is that, when I'm registered on the site they asked for my phone number, but when they send the package they don't write it on the label with the excuse of personal data, so that the courier can find me so, I my self make the research with the cooperating local courier to find the package
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Aug 4, 2023
 Verified review
The product was not as clearly described as it could be. That resulted in getting a product variant I did not expect. I've ordered boots & there was no sign that they are neoprene lined... (They are great, although a bit warmer than I need - I will keep them anyway) https://www.bergfreunde.eu/le-chameau-alize-wellington-boots/ Great otherwise, in terms of packaging, tracking & speed of delivery:)
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Jun 7, 2023
 Verified review

I like that i can bundle a selection of…goods to qualify for free postage

I like that i can bundle a selection of goods and have them delivered 'FREE' within the EU TO my home. Unlike a certain in your face market place that i won't name.
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Aug 31, 2023
 Verified review
Very fine sleepingbag👌 but the travelcover is very very tiny and when I asked and pinpointed that, they said it was recommended by the Company. I felt dissapointed that they wouldn’t send me a larger; it takes a village to put the sleepingbag in there🥴🤷‍♀️ it is a very expensive sleepingbag
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May 16, 2023
 Verified review

Almost perfect for outdoor gear.

Everything is great - but the product descriptions could be more detailed. I recently bought a pair of Danner runners, and the description didn’t mention an unusual aspect of their design. I’m not sure if I would have purchased them if I’d known about that in advance.
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Apr 14, 2023
 Verified review
Delivery was not 5-7 days. Even when taking out a long 4-day holiday weekend. And DHL tracking did not update for 9 days from when it was sent out from Germany. That was very frustrating and disappointing. Otherwise, Bergfreunde is 10 stars, as always :)
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Oct 19, 2023
 Verified review
Products are excellent, website is extensive. Only thing is when ordering could an email update be sent informing the customer that the order has been dispatched. I dont think i got an up date from BergFreunde.eu if i'm not mistaken.
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Sep 25, 2023
 Verified review
Item sent was too big. It was marked Xl but European size quoted on website. I take L yet it was recommended as my size on your website. I had to send it back and this cost me €10 to end up with nothing. Very disappointed.
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Sep 28, 2023
 Verified review
Great variety of brands and items. Very good display and website. Very good deals . I would give 4-4,5 stars, and that is mainly because I would like faster shipping. Everything that I have bought was great .
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Aug 8, 2023
 Verified review
My package was already at DHL when I got a message saying my order was delayed. My payment was cancelled then reestablished, which was weird. Other than that, I got my multiple items correctly and in time.
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Apr 10, 2023
 Verified review
the dellivery date was 2-4 days before the purchase. After the purchase it was stated 2-5 days. And it was a requisition for me to received up until 4 days, because i have a limbing trip after that
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JH
john h.
cork, ireland
Aug 31, 2023
 Verified review
I have trouble shopping on my mobile phone. It won't let me go through the checkout as a guest, and at the same time says it does not recognise my email address when I try to lgin
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Jun 30, 2023
 Verified review
Tracking info is relatively poor, since the gat from ordr accepting and reveiving no information was shared. Othervise all the goods were perfect,the Hoka shoes as usual - ideal.
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Oct 10, 2023
 Verified review

Communication needs to improve

Not always fast and their communication and transparency should definitely improve but prices are right and there's a good selection of outdoor sports clothing and equipment.
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Aug 7, 2023
 Verified review

Logo color

Order number 34087439 The North Face Women's light Drew Peak Crew in the picture logo is white and I received logo in Grey. I want to change for right one. How can I do that?
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Jun 26, 2023
 Verified review
good quantity of products on offer. It has a good reputation. they don't have the best prices on the market but sometimes they can offer good prices.
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Aug 17, 2023
 Verified review
Guys you dont have abanodoned cart notification. Switch it on asap. Made an order but phone died during payment, no ome wrote :) (Eshop developer)
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Sep 17, 2023
 Verified review
fast and easy to use. I hope it's safe, but I am not sure about it. If I can buy with payment upon receipt, then I think it's a valid shop.
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Oct 19, 2023
 Verified review

Great variety of items but shipping too slow

Great variety of items. Good prices. Only problem is that the shipping method is too slow. There should be an express option or similar.
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