Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,948 reviews in the last 12 months29,073 total reviews  

4.82
Excellent

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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Aug 1, 2023
 Verified review

Very good but a bit slow

The shipment was sent with a week delay but everything else was ok. I will definitely use this site again!
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Jul 7, 2023
 Verified review
I know it's far fetched but free returns would be the tipping point for me to buy more from bergfreunde.
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JB
Jean B.
Zomba, Malawi.
Sep 13, 2023
 Verified review

Clear, good and quick enough. Could be cheaper.

Clear website with good equipment, quick shipment and clear communication. Prices could be lower.
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Jul 11, 2023
 Verified review
Straightforward and easy. Prices are a bit steep but no competitors have this stock.
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Jun 23, 2023
 Verified review
Great Customer Service Team. A change of Courier would really improve matters!
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Jul 10, 2023
 Verified review
It took quite long to send the product. But in the end all was fine.
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Jul 26, 2023
 Verified review
Very good, I hope my shoes come ladies UK size 6 Thanks in advance
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Sep 11, 2023
 Verified review

Faster processing recommended.

In general the purchase is OK, but it would be nice to be faster.
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VC
Valentin C.
Bukarest, Rumaenien
Sep 23, 2023
 Verified review
Quick dispatch time by Bergfreunde, :-) slow delivery by DHL :-(
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PA
Pinna A.
Zagreb
Sep 15, 2023
 Verified review
Good shop but delivery used to be from 3-5 days. Now it's 8-9.
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Nov 13, 2023
 Verified review

4stars

Until now as i will see they good didn’t have my order yet
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Feb 28, 2024
 Verified review

Efficient & Reliable

Efficient, prompt, reliable & professional service.
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Oct 25, 2023
 Verified review
Wide choice of outdoor clothing, fast delivery
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Jun 5, 2023
 Verified review
AINDA ESTOU À ESPERA DA ENCOMENDA. 05/06/2023
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PT
Panos T.
Thessaloniki, Macedonia,Greece
May 2, 2023
 Verified review
great product, the shipping should be faster!
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Apr 26, 2023
 Verified review
use a less packing and a smaller external box
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GK
Jun 6, 2023
 Verified review
Next day DHL shipping for EU would be great.
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Apr 18, 2023
 Verified review
PLEASE ADD A TELEPHONE NUMBER IN THE ORDER.
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Sep 1, 2023
 Verified review
Good quality garment at a reasonable price.
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May 5, 2023
 Verified review
Good price and service. Packaging was poor.
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