TEEbooks US
Reviews:

22 reviews in the last 12 months194 total reviews  

4.45
Good
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Top positive review

Feb 17, 2024
 Verified review
The bookshelves are simple to install, look neat and display the books nicely. They are expensive, however, the company claims that the shelves hold up to 44 lbs I didn't give it 5 stars because there should be more than 2 screws per shelf to hold the books. The shelves are slightly wobbly and I have concerns that over time, the shelves won't hold up. Perhaps the company can respond to this.

Top negative review

Jun 2, 2023
 Verified review
Quite pricey items so you'd expect top notch service. Late shipment and sent from overseas. Got stuck in the border and they couldn't unstuck it. Took forever to arrive with no explanation from them despite several emails. Every email to support took over three days to respond and offered no help. Had to ask three times for how to get a refund and eventually had to find out myself because they wouldnt help. Pretty bad altogether.
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Reviews for TEEbooks US

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Mar 11, 2024
 Verified review

Check other sites and your wall structure

I bought through Teebooks website direct, later found prices elsewhere to be much cheaper for exact same product. To return I would have to send them to France. These also aren’t made for American homes with gypsum board and 16” stud spacing. They claim you don’t need to go to the stud but these ripped out of drywall.
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Answer by TEEbooks US
Mar 12, 2024
At TEEbooks, we offer Italian-made design products that combine quality and aesthetics. The price of our products reflects this quality and the care taken in their design. It's important to note that every wall is different, and wall quality can vary. We encourage you to carefully assess the quality of your wall before installing our shelves. In addition, it's essential to use fasteners that are suitable for the type of wall you have. If you have any questions about installation, our customer service team will be happy to assist you.
Oct 31, 2023
 Verified review

Installer beware - Use your own anchors.

The anchors that came with the shelves promptly fell out of the wall with some rare vinyl on it. I know how those anchors are supposed to work, and I also know you have no way of knowing if they were engaged or not. Recommend buying the screw in drywall anchors or fly anchors before adding anything of value to the product.
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Jun 2, 2023
 Verified review
Quite pricey items so you'd expect top notch service. Late shipment and sent from overseas. Got stuck in the border and they couldn't unstuck it. Took forever to arrive with no explanation from them despite several emails. Every email to support took over three days to respond and offered no help. Had to ask three times for how to get a refund and eventually had to find out myself because they wouldnt help. Pretty bad altogether.
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Answer by TEEbooks US
Jun 5, 2023
The order has been processed and dispatched on time, but for unknown reasons the parcel has been blocked by DHL's Security Europe Service, asking us to provide proof of the customer's identity. This check happens very rarely and inevitably causes a delay in delivery. Once the identity had been validated, the delivery was released and did take place, but the customer refused it. Our customer service department followed up this case very closely and informed the customer in good time of the identity verification and status of his delivery. We will refund the order as soon as we receive back the goods and after usual checks.