it-market.com powered by Cybertrading GmbH- Logo - reviews

it-market.com powered by Cybertrading GmbH
Reviews:

116 reviews in the last 12 months198 total reviews  

4.84
Excellent

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Top positive review

Feb 27, 2024
 Verified review
I ordered a Juniper MX960 BP3 chassis with ECM kit but received the chassis version without ECM. But friendly and professional staff arranged complete chassis replacement which is now on its way to me. Overall I can say that errors are happening but since the seller is willing to correct them it's OK for me. . Overall I am recommending this company and I will again buy from them.

Top negative review

Oct 24, 2023
 Verified review
Took more than 3 weeks to receive the order, initially our payment was lost, had to wait again for shipment. No tracking information received, no invoice yet.
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Reviews for it-market.com powered by Cybertrading GmbH

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Jan 19, 2024
 Verified review
I have ordered 3 brand new switches but I have received 2 new switches and one used without genuine accesorries. This is unacceptable, your sales team doesnt seems to be concerned about it. Missing parts has been send in another package but those was used with scratches and they was not genuine, and still missing some parts. Also I'M NOT ABLE TO RE-SELL IT AS BRAND NEW. I must say that, after purchase your services are low, and I think you are selling little used/outlet devices as new. I will never come back for other purchases, and I dont have time for long conversations and reclamations processes. In my career I have ordered many Aruba switches and never got so old firmwares and open boxes are unacceptable. Attached picture is: on top what I got in the package and on bottom - genuine Aruba accesorries. I will also give you an comment on google to warn other buyers on what you are selling.
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Dec 11, 2023
 Verified review
Shipping updated would be great. Otherwise all went well.
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Answer by it-market.com powered by Cybertrading GmbH
Dec 13, 2023
Thank you for your review. We are pleased to hear that you had a positive experience overall. Unfortunately, we do not understand your comment regarding the shipping update, as you always receive an email with the tracking number when the goods are dispatched. We are sorry if you did not receive this. Thank you for taking the time to share your thoughts with us.
Oct 31, 2023
 Verified review
Very good delivery time and answers on my questions.
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Answer by it-market.com powered by Cybertrading GmbH
Nov 1, 2023
Thank you very much for your kind review. At our company, we strive to provide excellent customer service and a positive customer experience. We appreciate your support and feedback. Thank you again for your kind words!
Jul 10, 2023
 Verified review
Fast delivery
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Answer by it-market.com powered by Cybertrading GmbH
Jul 10, 2023
thank you for your positiv feedback- your Cybertrading Team
Oct 16, 2023
 Verified review
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Answer by it-market.com powered by Cybertrading GmbH
Oct 16, 2023
Thank you so much for taking the time to leave a review and share your experience with us.
Sep 27, 2023
 Verified review
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Answer by it-market.com powered by Cybertrading GmbH
Sep 28, 2023
Thank you for your review - we look forward to continuing to serve you in the future! Best regards, Cybertrading Team
Jul 6, 2023
 Verified review
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Answer by it-market.com powered by Cybertrading GmbH
Jul 6, 2023
Thank you for the 4-star rating. We very much hope that there is no serious reason for the four stars. We would like to continue to convince you of our competence and service and hope for further cooperation with you. If you have any questions, we will be happy to assist you. Your Cybertrading Team
Jul 11, 2023
 Verified review

Fast delivery but expensive, not refurbished

Fast delivery but expensive Product not refurbished (not even reset) Cosmetic marks Better quality available at a lower cost from other suppliers
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Answer by it-market.com powered by Cybertrading GmbH
Jul 13, 2023
Thank you for your review. We appreciate your feedback, including both the positive and the negative. We are glad to hear that our delivery was fast, however we understand your disappointment with your product not being refurbished or reset. We strive to offer our products at a reasonable price with good quality. We believe our products provide great value for money considering their features and functions. Thank you again for taking the time to share your experience with us.