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Top positive review
Mar 17, 2024
Verified review
positive points: on-time shipping, helpful and friendly support, diversity of the products (design and sizes).
comments: The only problem is with the quality of some products that may not exactly match their photos on the website (like flowers in the pot or bushes) as they are very delicate and require better packaging to not to get deformed or their leaves don't fall during shipping.
Three different deliveries, in three days, for a small order... This creates confusion for the customer, forcing them to contact Noch directly! It can be improved!
It’s been 10 days since I ordered and still nothing has been delivered!
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Answer by NOCH - Specialist in Model Landscaping
May 30, 2023
Hello,
we are very sorry that you have not received your order. Unfortunately there was an internal problem so your order was not created.
This has now been created manually and will be handed over to DHL today. You should receive the shipment number by mail.
We would like to apologize for the long delivery time.
Best regards
Your NOCH-Team
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