Customer service is a joke. —I say this as a longtime customer who hadn’t had any issues with my orders until recently.
I ordered some items about 3 weeks ago that was never delivered, I sent several messages informing the company about this but I’m yet to hear back. Because I needed those items urgently, I reordered the items and more (double the amount I spent on the missing package, as I was hoping to get a response in no time) —My frustration peaked when my items were delivered, but with customers duty and TAX, on the website it clearly states the items are Tax inclusive, and this was the first time I have had to pay addition amount to clear the items.
It’s been over 3 weeks, multiple messages and calls to the customer support phone number that never rings/connects (even during work hours in Europe) and I am yet to get a response from them.
Customer service is a joke. —I say this as a longtime customer who hadn’t had any issues with my orders until recently.
I ordered some items about 3 weeks ago that was never delivered, I sent several messages informing the company about this but I’m yet to hear back. Because I needed those items urgently, I reordered the items and more (double the amount I spent on the missing package, as I was hoping to get a response in no time) —My frustration peaked when my items were delivered, but with customers duty and TAX, on the website it clearly states the items are Tax inclusive, and this was the first time I have had to pay addition amount to clear the items.
It’s been over 3 weeks, multiple messages and calls to the customer support phone number that never rings/connects (even during work hours in Europe) and I am yet to get a response from them.
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Jun 22, 2023
Verified review
Bad customer service and sizing
Something is wrong with the customer service in Compessport. I have submitted a request for return of previously ordered items. I didn't get any response for 4 days.
Also the product's sizing guideline looks wrong. The ordered items were significantly smaller than described there.
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Aug 24, 2023
Verified review
Still haven’t even received confirmation of my order. So for a starter before you send out a survey how about confirming you got the order and when the customer can expect delivery.
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Answer by compressport.com/ca
Aug 28, 2023
Dear Stephens
please have a look at your delivery tracking details :
Expected delivery
Tomorrow by end of day
https://www.canadapost-postescanada.ca/track-reperage/en#/details/EY765209865FR
Hope this helps
Best rgds
your Compressport customer service
Apr 24, 2023
Verified review
i purchased a product and it was faulty on the very first use and the company would not stand by the product.
poor quality of manufacturing it seems for such a pricey product
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Dec 10, 2023
Verified review
Duties are paid even though you have Canadian site.
No mention of this at all!
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Jul 9, 2023
Verified review
Zero stars because they never got back to me on my purchase. I want a refund.
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May 11, 2023
Verified review
I still haven’t received my order that I made on April 14th
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