soundimports.eu/enReviews:
811 reviews in the last 12 months4,047 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Apr 24, 2023
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Apr 24, 2023
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Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Answer by soundimports.eu/en
Jun 27, 2023
Dear customer,
Given the fact you've received a broken product in the first place and that we made a mistake with pushing your new item in our system, we fully understand your 3-star review. We thank you though for the feedback. Feedback is always welcome to improve our service and to prevent this from happening in the future.
^Koen - SoundImports
Nov 16, 2023
Verified review
Received wrong parts and the movie continue
Ordered 4 pairs of capacitors Claritycap CMR and inductors, but instead of 2 x18mf received 1x18mf and 1x15mf. Then offered me to pay 50% of the wrong 15mf cap. or to return it back. I decided to order 1 more 15 mf to have them as a pair. I've received an invoice, paid it and receive message that they are sorry but there's not 15mf in stock and have to wait up to 8 weeks. This guys don't know what they do. Pity.
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Answer by soundimports.eu/en
Nov 20, 2023
Dear customer,
Thanks for your review. We indeed did make a mistake handeling your order. According to the tracking details, the right product will be delivered to you tomorrow. Out apologies for the inconvenience.
^Koen - SoundImports
Oct 9, 2023
Verified review
Everyone hates import tax
While the product and delivery times were good I would have liked a more clear warning that their would be import taxes due as this wasn’t evident. I could have purchased on Amazon at a cheaper price when taking into account taxes
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Sep 14, 2023
Verified review
Bad packaging
The parcel arrived in very poor condition and was open. Very disappointed by the preparation of the parcel which did not have enough adhesive tape.
In addition, one of the two modules was open, so this product seems to have already been used. (Bag security strip cut and adhesive to close the bag).
I hope the products are functional.
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Aug 29, 2023
Verified review
Driver was just wrapped in cardboard so the cone/surround was compressed in during shipment. Certainly the driver manufacturers do not package their products like that. Luckily DHL to NZ was super quick
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Answer by soundimports.eu/en
Aug 30, 2023
Thanks for your feedback. The Scan-Speak drivers you've bought with us are being packed per two by the manufacturer. However, this is not a reason why we can ship out fragile drivers poorly. I've send you an email to explain the situation. We will use your feedback to prevent this from happening in the future.
^Koen - SoundImports
Nov 7, 2023
Verified review
Sin noticias del envío
Buenos días, todavía no me ha llegado el pedido. Y, además no tengo localizador
del repartidor. Por tanto no sé si me llegará el paquete.
Muchas gracias.
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Answer by soundimports.eu/en
Nov 11, 2023
Dear customer,
Thanks for your review. My apologies that the parcel has not reached you yet. Our support team contacted you, but also contacted the forwarder to find out when you can expect your package.
Gracias por tu reseña. Mis disculpas porque el paquete aún no te ha llegado. Nuestro equipo de soporte se comunicó con usted, pero también se comunicó con el transportista para saber cuándo puede esperar su paquete.
^Koen - SoundImports
Nov 15, 2023
Verified review
Package lost
The delivery didn't work, the package was lost, so I have to wait another month...
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Answer by soundimports.eu/en
Nov 16, 2023
Thanks for your review. Earlier this week we've been in touch with you about your shipment. Something indeed is going wrong and we will send out a new package once the article is back in stock or when the package has been returned to our facility.
^Koen - SoundImports
Dec 7, 2023
Verified review
Bad experience.
Paying €8.22 for shipping and still not receiving the order.
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Aug 15, 2023
Verified review
Delayed delivery
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Answer by soundimports.eu/en
Aug 22, 2023
Dear customer,
Thanks for your review. According to our system, your parcel was delivered one day later than expected. We've contacted you per email to apologise for the delay.
^Koen - SoundImports