soundimports.eu/enReviews:
820 reviews in the last 12 months4,059 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Apr 3, 2024
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Apr 2, 2024
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Apr 2, 2024
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Apr 2, 2024
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Excellent!
But no invoice in the package.
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Apr 1, 2024
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Apr 1, 2024
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Good service an fast delivery
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Apr 1, 2024
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No all good
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Mar 29, 2024
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Fast, reliable, reasonable prices.
I really could not wish for more when shopping online.
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Mar 29, 2024
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Mar 28, 2024
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Quick delivery. Every item was exactly as expected. Good packed and arrived with no damage.
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Mar 28, 2024
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Used SMSL product ! Wrong description and characteristics !
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Answer by soundimports.eu/en
Mar 29, 2024
Dear customer,
We regret you've received a product that did not meet your expectations. You have been in touch with us about this issue a couple of times and we've send you a pre-paid return label to ship back the product to us, on our expense. However, the shipping label seems not to be used yet so we regret your negative review about our compan before we have the chance to settle the issue.
^Koen - SoundImports
Mar 28, 2024
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Mar 27, 2024
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Mar 26, 2024
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Mar 26, 2024
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Mar 26, 2024
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Great selection of goods.
Easy acount setup.
Fast shipping.
I Haven't tried their customer service yet
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Mar 26, 2024
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Mar 26, 2024
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Good selection; prompt delivery; excellent and clear website
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Mar 25, 2024
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good service
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Mar 25, 2024
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