soundimports.eu/enReviews:
839 reviews in the last 12 months4,086 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Jan 5, 2024
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Jan 4, 2024
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Delivery as specified but don’t forget taxes if exporting from EU
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Dec 27, 2023
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My order isn't in Italy after 9 days from germany...
I have order and payed on 18/12 and at this date the trackign report that my order isn't in Italy... so where my order? when I will receive my speakers just payed?
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Answer by soundimports.eu/en
Dec 29, 2023
Dear customer,
Thanks for your review. I regret that the delivery of your package took longer than expected. According to the tracking details, the order has been delivered to you the day after you left this review. Enjoy your purchase.
^Koen - SoundImports
Dec 18, 2023
Verified review
One subwoofer driver
Ordered one subwoofer driver, the delivery was for 5 euro. It came within 3 days although it should have arrived in 24hrs. Package in perfect condition as well as the product.
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Dec 15, 2023
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Dec 11, 2023
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Dec 8, 2023
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Good stuff. Don't like paying import duties
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Dec 7, 2023
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Bad experience.
Paying €8.22 for shipping and still not receiving the order.
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Dec 5, 2023
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The send back service isn't well supported as Amazon do
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Nov 28, 2023
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Nov 24, 2023
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Nov 9, 2023
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Nov 7, 2023
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Sin noticias del envío
Buenos días, todavía no me ha llegado el pedido. Y, además no tengo localizador
del repartidor. Por tanto no sé si me llegará el paquete.
Muchas gracias.
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Answer by soundimports.eu/en
Nov 11, 2023
Dear customer,
Thanks for your review. My apologies that the parcel has not reached you yet. Our support team contacted you, but also contacted the forwarder to find out when you can expect your package.
Gracias por tu reseña. Mis disculpas porque el paquete aún no te ha llegado. Nuestro equipo de soporte se comunicó con usted, pero también se comunicó con el transportista para saber cuándo puede esperar su paquete.
^Koen - SoundImports
Nov 1, 2023
Verified review
Questionable choice in packaging
Everything was as it should be...However, the packaging was not acceptable.
The drivers were just put in a padded envelope, with a thin, plastic protective shell in front of the cones. (This was cut from the manufacturer's tray and held in place by tape.)
While it all luckily held-up, fragile items like this really should be shipped in a (small) box. This is the first time SoundImports has shipped something with questionable packaging. Every previous package was appropriately packaged.
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Oct 9, 2023
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Suggestions
Perhaps you could put a warning message when a purchase is made that already includes two items.
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Oct 9, 2023
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Everyone hates import tax
While the product and delivery times were good I would have liked a more clear warning that their would be import taxes due as this wasn’t evident. I could have purchased on Amazon at a cheaper price when taking into account taxes
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Sep 19, 2023
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Excellent service but limited DIY accessories for speakers compared to others. Also pricing is mostly higher than competitors, thus the four stars.
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Sep 15, 2023
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Sep 11, 2023
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Tax
It would be helpful, if i have to pay taxes in switzerland, i would see this directly the checkout process.
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Aug 31, 2023
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They didn't gst my address right
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