Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Had a defective amplifier board and you guys took it back, checked it out and promptly sent me a new one.
Report review
19 hours ago
Verified review
Report review
21 hours ago
Verified review
Great place to purchase quality audio components. Friendly and competent staff. Shipping is the best in business.
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
A competent Company
Very good service, quick delivery with ability to track progress. Items were very well packaged and arrived in perfect condition. I would recommend this Company and use them again.
Report review
2 days ago
Verified review
Product as described
Report review
3 days ago
Verified review
All good
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Everything was smooth and quick. I had a question and they answer to me at the moment using their chat.
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
All ok. Thanks
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Excellent customer service, fast and reliable shipping and packing.
Report review
6 days ago
Verified review
It would be great if the 48-hour delivery arrived at 48 hours, instead of 168 hours! Maybe Malta could also have a money limit above which shipping is free! Malta is also an EU member!
Report review
Answer by soundimports.eu/en
4 days ago
Dear customer,
Thanks for your review. We do regret that the UPS shipping took longer than advertised. Malta is not the easiest/ cheapest country to ship to I am afraid.
^Conrad - SoundImports
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.