soundimports.eu/en

Reviews:

I did get a note, that one of the products was not on stock. Because of this, the order was held back. I would have prefered, that the products on stock, were send and the one not on stock, being send later. Orherwise, I am happy purchasing at SoundImports.

Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience. MQA not working with Tidal Tidal does not work with HiBy music Malfunction of titles in 192kHz with Tidal. Malfunction of DSD titles (Files on USB Key) Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise! Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers….. Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE. The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.

Nothing, first and last order.

Hidden taxes and vat on the website, we should know before we purchase a product And product doesn't look like the one in the description and values in specification ... god knows

I have order and payed on 18/12 and at this date the trackign report that my order isn't in Italy... so where my order? when I will receive my speakers just payed?

Bad experience. Paying €8.22 for shipping and still not receiving the order.

Ordered 4 pairs of capacitors Claritycap CMR and inductors, but instead of 2 x18mf received 1x18mf and 1x15mf. Then offered me to pay 50% of the wrong 15mf cap. or to return it back. I decided to order 1 more 15 mf to have them as a pair. I've received an invoice, paid it and receive message that they are sorry but there's not 15mf in stock and have to wait up to 8 weeks. This guys don't know what they do. Pity.

The delivery didn't work, the package was lost, so I have to wait another month...

Buenos días, todavía no me ha llegado el pedido. Y, además no tengo localizador del repartidor. Por tanto no sé si me llegará el paquete. Muchas gracias.

While the product and delivery times were good I would have liked a more clear warning that their would be import taxes due as this wasn’t evident. I could have purchased on Amazon at a cheaper price when taking into account taxes

The parcel arrived in very poor condition and was open. Very disappointed by the preparation of the parcel which did not have enough adhesive tape. In addition, one of the two modules was open, so this product seems to have already been used. (Bag security strip cut and adhesive to close the bag). I hope the products are functional.

Driver was just wrapped in cardboard so the cone/surround was compressed in during shipment. Certainly the driver manufacturers do not package their products like that. Luckily DHL to NZ was super quick

Delayed delivery

The product was damaged. The pack was not well protected. After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks. Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.