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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
A cheaper, untracked, delivery option that takes a week or two to deliver would be nice.
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4 days ago
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2 days ago
Verified review
Used SMSL product ! Wrong description and characteristics !
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Answer by soundimports.eu/en
7 hours ago
Dear customer,
We regret you've received a product that did not meet your expectations. You have been in touch with us about this issue a couple of times and we've send you a pre-paid return label to ship back the product to us, on our expense. However, the shipping label seems not to be used yet so we regret your negative review about our compan before we have the chance to settle the issue.
^Koen - SoundImports
Mar 14, 2024
Verified review
Run away.
Nothing, first and last order.
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Answer by soundimports.eu/en
Mar 14, 2024
Thanks for your review. I've checked the communication we've had with you per email. A pre-paid return label was send to you to return your order to us to make you a full refund. However, you declined this. If you'd like to reconsider this and use your right to return the goods, please let us know.
^Koen - SoundImports
Service is really good, but the prices for certain products could be more competitive compared to US prices! The price difference of 30% seems incomprehensible.
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Jan 29, 2024
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Spedizione puntuale e dettagliata nella tracciatura. Materiale conforme.
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Feb 14, 2024
Verified review
Quick responce to damaged goods.New replacement part sent imidiately
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Jan 30, 2024
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Support and efficiency
Open to custómer needs
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Jan 31, 2024
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Jan 12, 2024
Verified review
Amplifier is great, but no instructions for kit assembly…
Amplifier is great, prompt despatch, but no instructions with the kits at all, nothing, not even a basic order of assembly. Some wires need soldering and it is not obvious which is left or right channel - the internet abounds with incorrectly wired examples but did eventually find someone who had full details of what lead goes where and why.
I did ask support for help, but it took a week to reply so not really any use and didn’t really address my questions. It seems this isn’t unusual as no instructions are available if you were to buy the case directly from Ghent audio either… which actually would have been at some saving had I realised a kit was just the case, wires and the amp board with no instructions!
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Jan 19, 2024
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Everything was fine but packing solution. Piece of cardboard that sellers team used to "protect" the mf speaker slipped and was pressing the dome of the driver. Slight damage but stil functional.
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Jan 4, 2024
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Delivery as specified but don’t forget taxes if exporting from EU
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Jan 22, 2024
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The items were covered with some dust.
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Jan 11, 2024
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Jan 5, 2024
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Jan 10, 2024
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Hidden taxes and vat on the website, we should know before we purchase a product
And product doesn't look like the one in the description and values in specification ... god knows
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Answer by soundimports.eu/en
Jan 30, 2024
Dear customer,
Thanks for your review. We've reached out to you to find out what the exact problem is, but we have not heard back from you yey. If you are shopping with us from outside the EU, you will not have to pay our EU-VAT but you will be charged with a simular amount by local customs.
^Koen - SoundImports
Dec 18, 2023
Verified review
One subwoofer driver
Ordered one subwoofer driver, the delivery was for 5 euro. It came within 3 days although it should have arrived in 24hrs. Package in perfect condition as well as the product.
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Dec 5, 2023
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The send back service isn't well supported as Amazon do
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