soundimports.eu/enReviews:
829 reviews in the last 12 months4,068 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Mar 28, 2024
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Mar 27, 2024
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Mar 26, 2024
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Mar 26, 2024
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Mar 26, 2024
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Mar 25, 2024
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Mar 25, 2024
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Mar 22, 2024
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Mar 28, 2024
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Used SMSL product ! Wrong description and characteristics !
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Answer by soundimports.eu/en
Mar 29, 2024
Dear customer,
We regret you've received a product that did not meet your expectations. You have been in touch with us about this issue a couple of times and we've send you a pre-paid return label to ship back the product to us, on our expense. However, the shipping label seems not to be used yet so we regret your negative review about our compan before we have the chance to settle the issue.
^Koen - SoundImports
15 hours ago
Verified review
Time to deliver definitly too long
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Mar 5, 2024
Verified review
Great experience
Site is good, with clear item descriptions and specifications. Shipping is quick, and all is ok. Minor note is that one of the banana plugs I ordered didn't come with a set screw (probably fell out at some point), so individual item inspection *could* technically be better, but that's really not that big of a deal.
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Feb 22, 2024
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Very impressed
The speakers I ordered arrived well packaged and exactly as expected with no issues apart from the hardwired power cable being converted from the original US plug to an EU plug, rather than a UK one I needed.
This was not entirely unexpected and very easly fixed.
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Feb 29, 2024
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Very impressive
Next day delivery to London - reasonable shipping and good price on the product.
This was just a tweeter so cost wasn't too high, but no Brexit tax nonsense to deal with.
Will be using again!
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Mar 5, 2024
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Brilliant all round, will use again
Good website and product range. Best price I could find for the product. Quick shipping to the UK, and no additional fees or any customs issues or delays (under £135).
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Mar 6, 2024
Verified review
Super service and fantastic products.
Bought a 10" subwoofer speaker and a plate amp. My house is shaking these days. I will be shopping some more at Sound Imports.
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Feb 26, 2024
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Sound Imports fantastische service
Fantastische service. Twee silk dome tweeters gekocht van Dayton Audio. Anderhalve dag na bestelling reeds geleverd in België. Tweeters mooi en veilig verpakt.
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Mar 6, 2024
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Fast shipping and perfect items. Always a joy!
Ufortunately DHL is always a disaster. Delayed and not thrustworthy.
If I could I would choose FedEx any day.
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Feb 23, 2024
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Every thing went really smooth!! And the DAC is working like a charm and I'm using it combined with a Raspberry Pi as a streamer! Lossless streaming!!
😁👍👌
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Mar 4, 2024
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Straight forward and efficient service and delivery was quick customer service was fairly helpful I’ll use them again Michael o Leary
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Feb 29, 2024
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Velocità, giusta comunicazione, imballo migliorabile, le scatole di TB speakers sono arrivate aperte, ma è il loro imballo poco resistente.
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