soundimports.eu/enReviews:
825 reviews in the last 12 months4,064 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Mar 28, 2024
Verified review
Used SMSL product ! Wrong description and characteristics !
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Answer by soundimports.eu/en
Mar 29, 2024
Dear customer,
We regret you've received a product that did not meet your expectations. You have been in touch with us about this issue a couple of times and we've send you a pre-paid return label to ship back the product to us, on our expense. However, the shipping label seems not to be used yet so we regret your negative review about our compan before we have the chance to settle the issue.
^Koen - SoundImports
Mar 14, 2024
Verified review
Run away.
Nothing, first and last order.
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Answer by soundimports.eu/en
Mar 14, 2024
Thanks for your review. I've checked the communication we've had with you per email. A pre-paid return label was send to you to return your order to us to make you a full refund. However, you declined this. If you'd like to reconsider this and use your right to return the goods, please let us know.
^Koen - SoundImports
Nov 16, 2023
Verified review
Received wrong parts and the movie continue
Ordered 4 pairs of capacitors Claritycap CMR and inductors, but instead of 2 x18mf received 1x18mf and 1x15mf. Then offered me to pay 50% of the wrong 15mf cap. or to return it back. I decided to order 1 more 15 mf to have them as a pair. I've received an invoice, paid it and receive message that they are sorry but there's not 15mf in stock and have to wait up to 8 weeks. This guys don't know what they do. Pity.
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Answer by soundimports.eu/en
Nov 20, 2023
Dear customer,
Thanks for your review. We indeed did make a mistake handeling your order. According to the tracking details, the right product will be delivered to you tomorrow. Out apologies for the inconvenience.
^Koen - SoundImports
Sep 14, 2023
Verified review
Bad packaging
The parcel arrived in very poor condition and was open. Very disappointed by the preparation of the parcel which did not have enough adhesive tape.
In addition, one of the two modules was open, so this product seems to have already been used. (Bag security strip cut and adhesive to close the bag).
I hope the products are functional.
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Nov 15, 2023
Verified review
Package lost
The delivery didn't work, the package was lost, so I have to wait another month...
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Answer by soundimports.eu/en
Nov 16, 2023
Thanks for your review. Earlier this week we've been in touch with you about your shipment. Something indeed is going wrong and we will send out a new package once the article is back in stock or when the package has been returned to our facility.
^Koen - SoundImports