soundimports.eu/enReviews:
839 reviews in the last 12 months4,086 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Jan 5, 2024
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Jan 10, 2024
Verified review
Hidden taxes and vat on the website, we should know before we purchase a product
And product doesn't look like the one in the description and values in specification ... god knows
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Answer by soundimports.eu/en
Jan 30, 2024
Dear customer,
Thanks for your review. We've reached out to you to find out what the exact problem is, but we have not heard back from you yey. If you are shopping with us from outside the EU, you will not have to pay our EU-VAT but you will be charged with a simular amount by local customs.
^Koen - SoundImports
Dec 27, 2023
Verified review
My order isn't in Italy after 9 days from germany...
I have order and payed on 18/12 and at this date the trackign report that my order isn't in Italy... so where my order? when I will receive my speakers just payed?
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Answer by soundimports.eu/en
Dec 29, 2023
Dear customer,
Thanks for your review. I regret that the delivery of your package took longer than expected. According to the tracking details, the order has been delivered to you the day after you left this review. Enjoy your purchase.
^Koen - SoundImports
Nov 1, 2023
Verified review
Questionable choice in packaging
Everything was as it should be...However, the packaging was not acceptable.
The drivers were just put in a padded envelope, with a thin, plastic protective shell in front of the cones. (This was cut from the manufacturer's tray and held in place by tape.)
While it all luckily held-up, fragile items like this really should be shipped in a (small) box. This is the first time SoundImports has shipped something with questionable packaging. Every previous package was appropriately packaged.
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May 25, 2023
Verified review
The device seem well but not very high sensitivity.
The device seem well, tested in Windows 10, seem it's not very high sensitivity but still in test.
The microphone comes with a small tripod (around 120mm heigth) with a 3/8" female nut include in the support micro side and a small foam cover for mic sensor. Also the USB cable is include. Device and storage case seem has good quality. Pendant to test in REW / DIRAC.
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Dec 18, 2023
Verified review
One subwoofer driver
Ordered one subwoofer driver, the delivery was for 5 euro. It came within 3 days although it should have arrived in 24hrs. Package in perfect condition as well as the product.
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Sep 19, 2023
Verified review
Excellent service but limited DIY accessories for speakers compared to others. Also pricing is mostly higher than competitors, thus the four stars.
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Jul 14, 2023
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Prompt deliveries. Good selection Quick to resolve issue with item that was delivered in a damaged state. Would use them again.
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Jun 28, 2023
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een woordje uitleg in het nederlands bij het product dat u wilt verkopen. Gelukkig
had ik juist gehokt, maar ik twijfelde wel.
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Sep 11, 2023
Verified review
Tax
It would be helpful, if i have to pay taxes in switzerland, i would see this directly the checkout process.
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Jul 10, 2023
Verified review
Always great service, fast shipping and low shipping costs.
Easy to navigate and informative website.
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Oct 9, 2023
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Suggestions
Perhaps you could put a warning message when a purchase is made that already includes two items.
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Jul 11, 2023
Verified review
Very good service
The have very good customer support and great prices, shipping can thoe take a time.
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Apr 27, 2023
Verified review
Good Service - Would Use Again
Product arrived as expected and as ordered. Shipping time to UK took a few days.
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May 23, 2023
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First time I ordered with this firm, fast correct and good packaged delivery.
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Dec 5, 2023
Verified review
The send back service isn't well supported as Amazon do
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Dec 8, 2023
Verified review
Good stuff. Don't like paying import duties
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Jun 13, 2023
Verified review
Predict delivery times more accurately
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May 26, 2023
Verified review
Fast delivery, but no tracking info.
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Aug 31, 2023
Verified review
They didn't gst my address right
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