soundimports.eu/enReviews:
825 reviews in the last 12 months4,064 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Dec 11, 2023
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Dec 8, 2023
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Good stuff. Don't like paying import duties
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Dec 5, 2023
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The send back service isn't well supported as Amazon do
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Nov 28, 2023
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Nov 24, 2023
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Nov 9, 2023
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Nov 7, 2023
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Sin noticias del envío
Buenos días, todavía no me ha llegado el pedido. Y, además no tengo localizador
del repartidor. Por tanto no sé si me llegará el paquete.
Muchas gracias.
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Answer by soundimports.eu/en
Nov 11, 2023
Dear customer,
Thanks for your review. My apologies that the parcel has not reached you yet. Our support team contacted you, but also contacted the forwarder to find out when you can expect your package.
Gracias por tu reseña. Mis disculpas porque el paquete aún no te ha llegado. Nuestro equipo de soporte se comunicó con usted, pero también se comunicó con el transportista para saber cuándo puede esperar su paquete.
^Koen - SoundImports
Nov 1, 2023
Verified review
Questionable choice in packaging
Everything was as it should be...However, the packaging was not acceptable.
The drivers were just put in a padded envelope, with a thin, plastic protective shell in front of the cones. (This was cut from the manufacturer's tray and held in place by tape.)
While it all luckily held-up, fragile items like this really should be shipped in a (small) box. This is the first time SoundImports has shipped something with questionable packaging. Every previous package was appropriately packaged.
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Oct 9, 2023
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Suggestions
Perhaps you could put a warning message when a purchase is made that already includes two items.
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Sep 19, 2023
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Excellent service but limited DIY accessories for speakers compared to others. Also pricing is mostly higher than competitors, thus the four stars.
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Sep 15, 2023
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Sep 11, 2023
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Tax
It would be helpful, if i have to pay taxes in switzerland, i would see this directly the checkout process.
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Aug 31, 2023
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They didn't gst my address right
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Aug 15, 2023
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Delayed delivery
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Answer by soundimports.eu/en
Aug 22, 2023
Dear customer,
Thanks for your review. According to our system, your parcel was delivered one day later than expected. We've contacted you per email to apologise for the delay.
^Koen - SoundImports
Aug 3, 2023
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Aug 1, 2023
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Jul 21, 2023
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Good
Fine
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Jul 14, 2023
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Prompt deliveries. Good selection Quick to resolve issue with item that was delivered in a damaged state. Would use them again.
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Jul 11, 2023
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Very good service
The have very good customer support and great prices, shipping can thoe take a time.
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Jul 10, 2023
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Always great service, fast shipping and low shipping costs.
Easy to navigate and informative website.
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