Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Great product range and super efficient for UK orders
The widest product offering for the DIY enthusiast at fair prices. They have become super efficient at sending orders to the UK. Within two days UPS deliver the parcel to my door with any customs payments made easily online either on the day of delivery or the day before. I would be lost without SoundImports.
Report review
Mar 20, 2024
Verified review
Me atendieron por chat en Español, realicé el pedido y 24 horas después en casa. Bien empaquetado y protegido. Un poco caro el trasporte pero la verdad que si tienes un poco de prisa merece la pena.
Report review
13 days ago
Verified review
immediacy in communication, very well organized site and descriptions, good products, fast delivery, what else? A company to trust!
Report review
7 days ago
Verified review
Quik and professional service. Deficit product was promptly compensated by sending a new one without charge. Good customer support.
Report review
18 hours ago
Verified review
Fast and affordable delivery, excellent packaging and the best prices on the Internet. What more can you wish for.
Report review
Mar 26, 2024
Verified review
Great selection of goods.
Easy acount setup.
Fast shipping.
I Haven't tried their customer service yet
Report review
9 days ago
Verified review
Great selection of transducers, easy payment method and good delivery options. Strongly recommend it.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.