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Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
While the product and delivery times were good I would have liked a more clear warning that their would be import taxes due as this wasn’t evident. I could have purchased on Amazon at a cheaper price when taking into account taxes
Great shop and great customer Service
Had a issue with the product (production error) and they offered a replacement, awesome!
Generally again great shop, great products, great customer service.
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Aug 5, 2024
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All had been in accordance to plan, only trouble is the tracking information from Deutsche Post and Swedish PostNord primarily which has been lacking. But that is not SoundImports fault.
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Jul 15, 2024
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Very fast and informative response to my query. Ordered a miniDSP on Monday and it was delivered to my door the next day. Highly recommended.
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Jul 30, 2024
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As soon as I bought the item, it was dispatched and in my home in no time at all (and I don't live next door)
Excellent service!!!