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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Site is good, with clear item descriptions and specifications. Shipping is quick, and all is ok. Minor note is that one of the banana plugs I ordered didn't come with a set screw (probably fell out at some point), so individual item inspection *could* technically be better, but that's really not that big of a deal.
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Feb 22, 2024
Verified review
Very impressed
The speakers I ordered arrived well packaged and exactly as expected with no issues apart from the hardwired power cable being converted from the original US plug to an EU plug, rather than a UK one I needed.
This was not entirely unexpected and very easly fixed.
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Feb 29, 2024
Verified review
Very impressive
Next day delivery to London - reasonable shipping and good price on the product.
This was just a tweeter so cost wasn't too high, but no Brexit tax nonsense to deal with.
Will be using again!
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Mar 5, 2024
Verified review
Brilliant all round, will use again
Good website and product range. Best price I could find for the product. Quick shipping to the UK, and no additional fees or any customs issues or delays (under £135).
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Mar 6, 2024
Verified review
Super service and fantastic products.
Bought a 10" subwoofer speaker and a plate amp. My house is shaking these days. I will be shopping some more at Sound Imports.
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Feb 26, 2024
Verified review
Sound Imports fantastische service
Fantastische service. Twee silk dome tweeters gekocht van Dayton Audio. Anderhalve dag na bestelling reeds geleverd in België. Tweeters mooi en veilig verpakt.
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Mar 6, 2024
Verified review
Fast shipping and perfect items. Always a joy!
Ufortunately DHL is always a disaster. Delayed and not thrustworthy.
If I could I would choose FedEx any day.
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Feb 23, 2024
Verified review
Every thing went really smooth!! And the DAC is working like a charm and I'm using it combined with a Raspberry Pi as a streamer! Lossless streaming!!
😁👍👌
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Mar 4, 2024
Verified review
Straight forward and efficient service and delivery was quick customer service was fairly helpful I’ll use them again Michael o Leary
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Feb 29, 2024
Verified review
Velocità, giusta comunicazione, imballo migliorabile, le scatole di TB speakers sono arrivate aperte, ma è il loro imballo poco resistente.
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