Allergy Test Australia- Logo - reviews

Allergy Test Australia
Reviews:

218 reviews in the last 12 months813 total reviews  

3.63
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca

Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Feb 25, 2024
 Verified review

Can’t really judge until I see the results

Can’t really judge until I see the results… Would like to see postage included as I had to go to the post office to buy a 1x postage stamp.
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Feb 24, 2024
 Verified review
The results were quite confusing. For example, it stated my dog was highly sensitive in some types of food & my thoughts was to remove them from her diet where I can. But under nutritional balances it says she is lacking in certain requirements, but they form part of the foods that she has a higher sensitivity to.
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Feb 17, 2024
 Verified review
The one i paid for was to test for 975 ? I expected the results for the lot, not part of
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Feb 8, 2024
 Verified review
All the foods mentioned I don't give my dog.
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Feb 7, 2024
 Verified review
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Dec 3, 2023
 Verified review

Took longer than advertising

The hair test took way longer than advertised and the report is very confusing in regards to the metals, hormones etc as it doesn’t indicate if your “imbalance” is high or low, so I don’t know how to treat the issues found.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am sorry to hear that you are not completely satisfied with the service. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Dec 15, 2023
 Verified review
it took a long time to receive the kit after paying, i have sent back my samples about 2 weeks ago and have still not heard anything back, all up it is a long process to get a result.
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services. While mail delays are outside of our control, we understand how frustrating these can be. Your sample has not yet arrived at our lab, but you will receive an email confirming receipt when the sample arrives at our lab and goes forward for testing. If you have any questions, queries, or concerns, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager
Dec 6, 2023
 Verified review

Not crash

Not all allergies are correct that they say. And they loose tests had to repeat 3 times to a disabled child.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am very sorry to hear you are not completely satisfied with the service. Please be aware that you purchased our hair testing for sensitivities and not our blood allergy package and have therefore not been tested for allergies, only sensitivities. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Nov 28, 2023
 Verified review
Got there in the end after tests lost and having to repeat more then once on a disabled child.
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for your review. We’re very proud of our service and we're very happy to hear that you received your test results. We're sorry to hear you experienced difficulties receiving the test results. I can see from our records the wrong email address was provided on the blood submission card sent to our labs and this caused a delay in receiving your results. Thank you for taking the time to rate your experience, we really appreciate it. We are always looking to improve our service and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Dec 26, 2023
 Verified review
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jun 4, 2023
 Verified review

Couriers used

The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
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Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review. I am very sorry to hear your test kit was delayed reaching you. While mail delays are outside of our control, we understand these can be frustrating. Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
May 8, 2023
 Verified review
The results weren't very useful, and have contradicted some data I have received from GP's and dermatologists regarding issues I am having.
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Apr 14, 2023
 Verified review
The information provided wasn’t clear or consistent for the price paid for the test. I was quite disappointed to be honest.
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Answer by Allergy Test Australia
Apr 20, 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. Our 24/7 customer service team is always on hand to help with any questions or queries you may have related to your test results. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 26, 2023
 Verified review
I paid and ordered for a 500 + allergy test and the results were no were near that many and very vague to say the least.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am sorry to hear that you are not completely satisfied with the service. Please be aware that the hair testing tests for the number of items advertised and reports back only those that have shown a reaction or response. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Apr 1, 2023
 Verified review
Not confident in results. Feels like too many allergies / intolerances to be correct. GP is running more tests. Also didn’t receive an email to say that you had received my kit (had to chase to ensure you had received it as my tracked postage said it had been delivered but I hadn’t heard anything from you) and your paperwork says that you’ll email once received.
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Answer by Allergy Test Australia
Apr 3, 2023
Thank you for your review, Gemma. We are very sorry to hear you are not completely satisfied with your test report. Our expert team would be more than happy to advise if you have any questions or queries related to your test report. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 6, 2023
 Verified review

Product Delay & Poor Customer Service

I sent 4 samples at the same time and paid additional for express testing. My 4 orders came in within a 2 week period of each other. When I emailed to confirm whether the sample had been received I was told that "I can wait".
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Samantha, thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I have looked into this for you and I can see a follow-up email was sent correcting this to "I can see that only one sample has been received till now. You can wait and contact us after a couple of days regarding the status of the samples. When we receive your samples then the normal processing time to prepare the results is 3-5 business days but if somebody pays for the fast track then the processing time is reduced to 48 hours. Thank you so much for understanding!" I have flagged this with the team to ensure all emails are being proofread before sending. If you have any queries or concerns about your order, please contact our customer service team at info@aallergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Nov 6, 2023
 Verified review

Allergy Test Australia Improvements

The log-in process and tracking processes were horrible, I had to reach out to actually get any sort of details on my order. Alex who helped me was great I appreciate them but I shouldn't have needed to reach out like that.
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Answer by Allergy Test Australia
Nov 11, 2023
Hello, thank you for your review. I am very sorry to hear that log-in process did not work for you. But we are happy that our Live Chat team was able to resolve your problem quickly and efficiently. If you have any questions, please do not hesitate to contact our team at info@allergytest.co Lucie Customer Service.
Apr 9, 2023
 Verified review

The good and not-so-good

The process of ordering and receiving was fine. It’s the product that I was disappointed with. The result was so vague as to be of little use.
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Answer by Allergy Test Australia
Apr 10, 2023
We're very sorry to hear that, can you please reach out and let us know how our award winning traffic light system is too vague? We'd love to learn from our mistakes! Thanks.
Aug 7, 2023
 Verified review
The Lance I received didn't work, so I couldn't perform the test :(
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Theresa, thank you for your review. I am very sorry to hear the finger prick lancet in your tets kit did not work. I have reached out to you via email to arrange new lancets to be sent to you, to allow you to complete the test. If you have any questions, please do not hesitate to contact our team at info@allergytest.co Donna Customer Service Manager