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Allergy Test Australia
Reviews:

234 reviews in the last 12 months841 total reviews  

3.59
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Dec 29, 2023
 Verified review
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 10, 2024
 Verified review
The test was inaccurate. Upon asking for a refund I was second guessed by the staff member. Once supplying proof of my dogs allergies and vet visits no response.
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Jan 4, 2024
 Verified review
Send my over $250 test back beginning of December and haven't received even a notification email they have it...
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you for your review. I am very sorry to hear that your test sample took so long to be received at our lab. I can see this arrived with us 8th January and was tested as priority, and the test results emailed 9th Janaury. While mail delays are out of our control, we completely understand how frustrating these delays can be. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jan 4, 2024
 Verified review
I'd give zero if I could. Extremely poor communication and processing of order. Ended up asking for a refund.
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Jan 15, 2024
 Verified review
Thought the test results would be completed in Australia but indeed it goes overseas. Still have not received results due to travel time.
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Jan 22, 2024
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I’mfructose and lactose intollerant

I am fructose and lactose intolerant so your test is wrong
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Answer by Allergy Test Australia
Jan 24, 2024
Hi Barb, thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing. Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose. In addition to this, we do not test for fructose on our blood intolerance test. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Answer by Allergy Test Australia
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jul 5, 2023
 Verified review

Missing blood sample card.

Collection kit was dispatched very timely and was happy with how fast it came. Unfortunately it was missing the blood spot card. I tried called the 24/7 contact number but a voice msg stated I was calling out of operating hours? I sent and online message explaining the situation to Alex. He understood straight away and had a new blood sample card that I'm now waiting to be delivered. Thanks Alex.
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Answer by Allergy Test Australia
Jul 20, 2023
Hi Benjamin, thank you for review! I am very sorry to hear your blood spot card was not included in your kit. I'm glad Alex was able to assist and get you a new card. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for your review! Donna, Customer Service Manager
Jun 4, 2023
 Verified review

Couriers used

The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
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Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review. I am very sorry to hear your test kit was delayed reaching you. While mail delays are outside of our control, we understand these can be frustrating. Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
May 8, 2023
 Verified review
The results weren't very useful, and have contradicted some data I have received from GP's and dermatologists regarding issues I am having.
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Nov 26, 2023
 Verified review
I paid and ordered for a 500 + allergy test and the results were no were near that many and very vague to say the least.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am sorry to hear that you are not completely satisfied with the service. Please be aware that the hair testing tests for the number of items advertised and reports back only those that have shown a reaction or response. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jun 20, 2023
 Verified review

Your Customer Service reps are AWESOME

Your Customer Service reps are quick to respond and were so helpful. My only suggestion: I only put one stamp on my sample thinking it was only going to Florida. After waiting several day I pulled my information sheet again and realized it was ultimately going to the UK. I recommend putting the $1.45 postage information earlier in the sheet in step 3 (Sending your sample).
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Answer by Allergy Test Australia
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 6, 2023
 Verified review

Product Delay & Poor Customer Service

I sent 4 samples at the same time and paid additional for express testing. My 4 orders came in within a 2 week period of each other. When I emailed to confirm whether the sample had been received I was told that "I can wait".
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Samantha, thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I have looked into this for you and I can see a follow-up email was sent correcting this to "I can see that only one sample has been received till now. You can wait and contact us after a couple of days regarding the status of the samples. When we receive your samples then the normal processing time to prepare the results is 3-5 business days but if somebody pays for the fast track then the processing time is reduced to 48 hours. Thank you so much for understanding!" I have flagged this with the team to ensure all emails are being proofread before sending. If you have any queries or concerns about your order, please contact our customer service team at info@aallergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Dec 3, 2023
 Verified review

Took longer than advertising

The hair test took way longer than advertised and the report is very confusing in regards to the metals, hormones etc as it doesn’t indicate if your “imbalance” is high or low, so I don’t know how to treat the issues found.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am sorry to hear that you are not completely satisfied with the service. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Nov 29, 2023
 Verified review
I recommend, I am now more aware of my food sensitivities and what is best for me not to eat. The test also gives deficiencies so I am aware of what I am deficient in. I’ve made changes to my diet and am feeling much better
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 6, 2023
 Verified review

Allergy Test Australia Improvements

The log-in process and tracking processes were horrible, I had to reach out to actually get any sort of details on my order. Alex who helped me was great I appreciate them but I shouldn't have needed to reach out like that.
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Answer by Allergy Test Australia
Nov 11, 2023
Hello, thank you for your review. I am very sorry to hear that log-in process did not work for you. But we are happy that our Live Chat team was able to resolve your problem quickly and efficiently. If you have any questions, please do not hesitate to contact our team at info@allergytest.co Lucie Customer Service.
Jun 30, 2023
 Verified review
I did a live Chat as my order went through twice (due to my wifi dropping out) the live chat was helpful I am just waiting on a reply to get one order cancelled and a refund. They said 2-3 days before I would hear back.
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Answer by Allergy Test Australia
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 14, 2023
 Verified review
Heather was very helpful with assisting me with my enquiry. She was very quick to respond and was able to provide me with the answers I needed. Amazing customer service 👍 thank you for making this process very easy.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 1, 2023
 Verified review
This test has give some guidance as a benchmark to the causes of the issues my pet is experiencing but inclusion of meats etc not found in Aus (e.g squirrel) does indicate how very generic the responses are.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review and feedback. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 20, 2023
 Verified review
Heather is very helpful and professional to communicate with. Excellent customer representative, I will give her 10/10. I really appreciate your assistance Heather. Keep up the good work!
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Answer by Allergy Test Australia
Sep 11, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager