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Allergy Test Australia
Reviews:

218 reviews in the last 12 months813 total reviews  

3.63
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca

Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Aug 6, 2023
 Verified review

Finally feeling good

Struggled with digestive issues for so many years, finding out what I’m sensitive to and changing my diet has changed everything for me, feel better than I have in years.
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Apr 9, 2023
 Verified review

The good and not-so-good

The process of ordering and receiving was fine. It’s the product that I was disappointed with. The result was so vague as to be of little use.
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Answer by Allergy Test Australia
Apr 10, 2023
We're very sorry to hear that, can you please reach out and let us know how our award winning traffic light system is too vague? We'd love to learn from our mistakes! Thanks.
Oct 12, 2023
 Verified review

So helpful

Customer support online is excellent, they could not have been more helpful sorting out the problem with the form I had sent incorrectly.
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Answer by Allergy Test Australia
Oct 17, 2023
Thank you so much for reaching out and giving us five stars, Penelope! ⭐⭐⭐⭐⭐ We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 7, 2023
 Verified review
The service is excellent. My questions were answered quickly and it has given me more guidance in what to do next. Thank you.
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 3, 2023
 Verified review

Alex answered efficiently and helped as best he could

Alex answered efficiently. Thank you Sendle 3rd party delivery service not helpful at all can't help me until after 14th Nov
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Answer by Allergy Test Australia
Nov 3, 2023
Hi Carolyn, thank you for your review! We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! We're so sorry that you have experienced issues with Sendle. If there's anything we can do, please do not hesitate to contact us at info@allergytest.co and our friendly and expert team will be more than happy to assist. Donna Customer Service Manager
Nov 17, 2023
 Verified review
Quick detailed service. Would have liked to have received an acknowledgement email to confirm receipt of my blood sample.
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Answer by Allergy Test Australia
Nov 23, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Thank you for taking the time to rate your experience, we really appreciate it! We are always trying to improve our service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 22, 2023
 Verified review

Happy with overall service and tests

Slow to dispatch and receive sample kit. Results slower than advertised but overall happy with analyses and service.
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Answer by Allergy Test Australia
May 24, 2023
Hi Stan, thank you for your review. We are very happy to hear you're pleased with the testing and service received. We are very sorry your test kit was delayed in transit on its way to you. Our lab audit trail shows your sample was received Friday 21st April and your test results were emailed Wednesday 26th April. if you have any queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Thanks again for the great review! Donna, Customer Service Manager
Nov 5, 2023
 Verified review
Incredibly helpful and great staff! Had some confusion and questions and took less than 10minutes to sort out. 10/10
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Answer by Allergy Test Australia
Nov 6, 2023
Thank you so much for reaching out and giving us five stars, Maddison! ⭐⭐⭐⭐⭐ We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 3, 2023
 Verified review

Easy!

I liked that Heather, answered my questions straight away! Very informative, knew what she was talking about x
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 14, 2023
 Verified review
was having problems downloading forms. contacted live support and my problem was sorted quick and promptly
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Answer by Allergy Test Australia
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 27, 2023
 Verified review

Wonderful service

I received very sincere, compassionate assistance today. Very happy with the service and the outcome.
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Answer by Allergy Test Australia
Aug 29, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 19, 2023
 Verified review
My results hadn't come through, assistance looked into it and sent them straight away. Very efficient.
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Answer by Allergy Test Australia
Jun 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Apr 27, 2023
 Verified review
I have made contact twice via online speaking with Heather both times and she was very helpful.
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Answer by Allergy Test Australia
May 3, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 28, 2023
 Verified review
Got there in the end after tests lost and having to repeat more then once on a disabled child.
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for your review. We’re very proud of our service and we're very happy to hear that you received your test results. We're sorry to hear you experienced difficulties receiving the test results. I can see from our records the wrong email address was provided on the blood submission card sent to our labs and this caused a delay in receiving your results. Thank you for taking the time to rate your experience, we really appreciate it. We are always looking to improve our service and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 23, 2023
 Verified review
Simple and easy test to conduct. With an easily read summary of all allergies and intolerances
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Answer by Allergy Test Australia
May 24, 2023
⭐⭐⭐⭐⭐ Thank you so much for the 5-star review, Trudy! We’re very proud of our service and we’re so happy you had a positive experience and found the testing easy to complete! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 13, 2023
 Verified review

Good service

It came quickly, the results took awhile but im saying that when they came it was informative
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Answer by Allergy Test Australia
May 15, 2023
Thank you so much for reaching out and reviewing your experience! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jul 23, 2023
 Verified review
I had some trouble with my order. I used the live chat and Alex solved the issue for me.
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Answer by Allergy Test Australia
Jul 24, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 14, 2023
 Verified review
Great 24/7 chat with Heather. Sorted my concerns about billing address quick and easy.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 25, 2023
 Verified review
Amazing customer service and such informative, detailed tests. Definately recommend
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Answer by Allergy Test Australia
Sep 11, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 21, 2023
 Verified review
Just been able to feel in a few more items to avoid in the hope of better health .
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Answer by Allergy Test Australia
May 24, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager