Allergy Test Australia- Logo - reviews

Allergy Test Australia
Reviews:

218 reviews in the last 12 months813 total reviews  

3.63
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca

Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Feb 23, 2024
 Verified review

Scam, scam

No products delivered. No communication Sent numerous emails,chat, no reply Phone lines disconnected Do not order as it is a scam company
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Feb 21, 2024
 Verified review

Disappointing

After purchase the test took so long to arrive I had to check tracking information to see where it was. The test itself was easy to use. I have posted back the sample and not heard anything since. No results, no email to indicate the sample has been received. I can not recommend this test to anyone.
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Feb 18, 2024
 Verified review
I never received my order. Perhaps provide updates on processing and fulfilment. Now I need to check if my card has been charged.
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Feb 14, 2024
 Verified review
Nothing received after mailing 4 weeks ago. Zero communication. Phone number unmanned. If I could give zero stars I would.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager
Feb 15, 2024
 Verified review
Sent sample away 2 weeks ago. No word about them receiving this. Beginning to think this is a con.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab 20th February and the results emailed 22nd February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager
Feb 21, 2024
 Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
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Jan 29, 2024
 Verified review
have not received any results seems more than 1 month
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Feb 17, 2024
 Verified review
Haven’t received them yet!
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Jan 10, 2024
 Verified review
The test was inaccurate. Upon asking for a refund I was second guessed by the staff member. Once supplying proof of my dogs allergies and vet visits no response.
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Jan 4, 2024
 Verified review
Send my over $250 test back beginning of December and haven't received even a notification email they have it...
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you for your review. I am very sorry to hear that your test sample took so long to be received at our lab. I can see this arrived with us 8th January and was tested as priority, and the test results emailed 9th Janaury. While mail delays are out of our control, we completely understand how frustrating these delays can be. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jan 4, 2024
 Verified review
I'd give zero if I could. Extremely poor communication and processing of order. Ended up asking for a refund.
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Jan 22, 2024
 Verified review

I’mfructose and lactose intollerant

I am fructose and lactose intolerant so your test is wrong
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Answer by Allergy Test Australia
Jan 24, 2024
Hi Barb, thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing. Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose. In addition to this, we do not test for fructose on our blood intolerance test. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Dec 10, 2023
 Verified review
Had to follow up 3 times with the company where my testing kit was. Significantly delayed delivery. Now, I am still waiting to receive my test results a week later after sending back. Even though I was given an "express processing" code for the delayed delivery. Has not been a positive experience so far.
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Answer by Allergy Test Australia
Dec 11, 2023
Hi Kellie, Thank you for taking the time to review us today. Your feedback is important to us and we will take every effort to try improve our services. Unfortunately postal services are out of our control and believe that your sample is still in transit. Express processing means we will email the results within 2 working days of us receiving the sample in laboratory. I will though keep an eye on your case and keep you updated of any issues once the sample arrives. Warm Regards, Usman Customer Service Manager
Dec 4, 2023
 Verified review

REFUND PLEASE !!

You have supplied me with test results but you haven't received my actual blood test yet. Australia Post have told me they haven't delivered it to your Australian mailing address. I don't have faith in your results and therefore I'd like a refund.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you for your review. I am very sorry to hear that Australia Post did not update their tracking to indicate the sample was successfully delivered to our lab. I am pleased to confirm your sample arrived with our lab 27th November and your test results were emailed 30th November. As we have resolved your query, would you please consider amending or removing the review as it contains incorrect information? Donna Customer Service Manager
Dec 13, 2023
 Verified review

No faith in this company.

Didn’t receive test until after I lodged a PayPal dispute Received a 20% refund. Still waiting to see if I receive the results. I have little faith
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services. While mail delays are outside of our control, we understand how frustrating these can be. As soon as your sample arrives at our lab, you will receive an email confirming receipt of the sample. If you have any further questions or concerns, please do not hesitate to contact our expert and friendly team at infor@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager
Dec 1, 2023
 Verified review
did not show any reaction to multiple know allergies and intolerance. Very inaccurate . if i could give 0 stars i would
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. There are a number of reasons a known allergy or intolerance may not be detected on a test, including previous testing methodology, diet and environment, when the last teat was completed, and more. Our expert and friendly team are always on hand to assist with any questions or queries you may have related to your test results. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Dec 18, 2023
 Verified review
Took over 2 weeks to receive test then another 2 weeks to get results. Don’t bother complete rip off for the money
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you for your review. I am very sorry to hear that you experienced mail delays. While these are out of our control, we understand how inconveneinct and frustrating they can be. I can see from our systems we received your sample Friday 15th December and emailed your test results Monday 18th December, and not after two weeks. Would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Dec 15, 2023
 Verified review
Never got the results for an order not fulfilled properly
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service. I have checked our systems and I can see your sample has not yet arrived at our lab for testing. However, you will receive an email confirming receipt when the sample arrives at our lab. If you have any questions, queries, or concerns, please do not hesitate to contact our expert and friendly team at info@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager
Dec 4, 2023
 Verified review
The app doesn’t work in Australia
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you for your review. I am very sorry to hear that the app is not currently working. It was undergoing scheduled maintenance at the beginning of December and is now once again operational. We are so sorry for any inconvenience this has caused. Please be aware that the app is not required to receive updates and results, as we also send these by email to ensure you receive them. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Apr 18, 2023
 Verified review

Results never arrived

I ordered the food intolerance and allergy testing kit. 6 weeks after sending my sample, I still hadn't received my results. This company has no phone number you can call so I only had the 24/7 chat person that assured me my sample had been collected and my results were arriving in less than 5 days. Still, I didn't receive my result. I took the matter further, talking with a representative via email. No one initiated contact with me to let me know there was a problem with my order, I had to do this myself. She explained there was an IT issue. For weeks I waited for this to be resolved and it wasn't. I got a refund for my sample. I was so disappointed with the communication from them and had to wait so long (over 2 months) for results that never came through.
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Answer by Allergy Test Australia
Apr 25, 2023
Hi Angelina, thank you for your review. I am very sorry to hear you are not completely satisfied with the service received. Our telephone number to contact our team is located on the Contact Us page of our website. We also have our 24/7 website LiveChat team, and we are also available to assist via email at info@allergytest.co We are very sorry for any inconvenience caused by not receiving your test results in the timeframe expected. While this type of error is very rare, we understand it can be frustrating. I can see you received a full refund for your order. However, if you do have any questions or queries, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist. Donna, Customer Service Manager