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Allergy Test AustraliaReviews

: 677Good

4.27

Reviews for Allergy Test Australia

128 verified reviews in the last 12 months

677 total reviews
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Top positive review

Nov 24, 2022
 Verified review
My name is Karen and I work in office for years. Never had any problems until I entered my thirties. My issues become embarrassing because of my loud processing stomach and bowels, constant headaches and lack of energy. UNTIL I came around Allergy Test Australia website. First I was a bit suspicious, but I gathered all information from customer services (Live chat and emails). They are brilliant, very kind and provide clear information. So I decided to purchase their hair test. The process is very smooth, no pointless waiting for kit. You purchase, fill in the form and sample goes straight in post. Not long after, they notified me my sample arrived at lab in the UK. And I got my results within days. It is very easy to read and I saved it to my phone, so can access it from anywhere. I found out I am sensitive to certain alcohol and dairy, so I adjusted my diet and miracles started to happen! I feel so much better just after two weeks of this slight adjustment and my stomach is happier (and quieter :) ). I definitely recommend this to anyone. I will purchase again, this time blood kit and looking into other home test kits.

Top negative review

Mar 20, 2023
 Verified review
None of my allergies came up in your test. Salmon makes my lips and eyelids swell. I also have a soy allergy that give me an upset stomach and hives. I can not drink coffee for the same reason. I cannot eat green peas. I would like to see maltodextrin, preservatives, antioxidants, flavour enhances, all the starches like corn starch etc on test. Some of the fruits and vegetables in the sulfite range like asparagus, apricots, cherries, corn. I was disappointed.

Reviews for Allergy Test Australia

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Aug 6, 2023
 Verified review

Product Delay & Poor Customer Service

I sent 4 samples at the same time and paid additional for express testing. My 4 orders came in within a 2 week period of each other. When I emailed to confirm whether the sample had been received I was told that "I can wait".
Answer by Allergy Test Australia
Aug 9, 2023
Hi Samantha, thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I have looked into this for you and I can see a follow-up email was sent correcting this to "I can see that only one sample has been received till now. You can wait and contact us after a couple of days regarding the status of the samples. When we receive your samples then the normal processing time to prepare the results is 3-5 business days but if somebody pays for the fast track then the processing time is reduced to 48 hours. Thank you so much for understanding!" I have flagged this with the team to ensure all emails are being proofread before sending. If you have any queries or concerns about your order, please contact our customer service team at info@aallergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Aug 7, 2023
 Verified review
The Lance I received didn't work, so I couldn't perform the test :(
Answer by Allergy Test Australia
Aug 9, 2023
Hi Theresa, thank you for your review. I am very sorry to hear the finger prick lancet in your tets kit did not work. I have reached out to you via email to arrange new lancets to be sent to you, to allow you to complete the test. If you have any questions, please do not hesitate to contact our team at info@allergytest.co Donna Customer Service Manager
Jun 4, 2023
 Verified review

Couriers used

The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review. I am very sorry to hear your test kit was delayed reaching you. While mail delays are outside of our control, we understand these can be frustrating. Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
May 8, 2023
 Verified review
The results weren't very useful, and have contradicted some data I have received from GP's and dermatologists regarding issues I am having.
Answer by Allergy Test Australia
6 days ago
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Apr 1, 2023
 Verified review
Not confident in results. Feels like too many allergies / intolerances to be correct. GP is running more tests. Also didn’t receive an email to say that you had received my kit (had to chase to ensure you had received it as my tracked postage said it had been delivered but I hadn’t heard anything from you) and your paperwork says that you’ll email once received.
Answer by Allergy Test Australia
Apr 3, 2023
Thank you for your review, Gemma. We are very sorry to hear you are not completely satisfied with your test report. Our expert team would be more than happy to advise if you have any questions or queries related to your test report. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Apr 9, 2023
 Verified review

The good and not-so-good

The process of ordering and receiving was fine. It’s the product that I was disappointed with. The result was so vague as to be of little use.
Answer by Allergy Test Australia
Apr 10, 2023
We're very sorry to hear that, can you please reach out and let us know how our award winning traffic light system is too vague? We'd love to learn from our mistakes! Thanks.
Apr 14, 2023
 Verified review
The information provided wasn’t clear or consistent for the price paid for the test. I was quite disappointed to be honest.
Answer by Allergy Test Australia
Apr 20, 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. Our 24/7 customer service team is always on hand to help with any questions or queries you may have related to your test results. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Mar 21, 2023
 Verified review
Didn't provide enough Lancets or a spare collection card.
Answer by Allergy Test Australia
Mar 24, 2023
Hi Craig, We are very sorry to see you are not satisfied with the service. If you require any extra lancets or a new blood spot card, our 24/7 customer care team can provide you with these! Please do reach out to us at info@allergytest.com We are always trying to improve our service, and your feedback helps! Thank you, Kensi Customer Service Team