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Allergy Test Australia
Reviews:

234 reviews in the last 12 months841 total reviews  

3.59
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Mar 31, 2024
 Verified review
The results are trustworthy and I have been greatly impacted health wise by knowing what foods to eliminate from my diet including very unexpected ones. But I have found the process of sending recieving and communication in between poor.
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4 days ago
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A lot of reading shortening would be great all I wanted to k ow is what I maybe allergic too all the things I should be eating I do so iam a little confused how come they wasn’t picked up
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2 days ago
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Sensitivity tests

Emails with instructions and results were prompt. Sensitivity test results were comprehensive. Emails went to junk folder so remember to check there or add to contacts.
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8 days ago
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12 days ago
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Mar 14, 2024
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Feb 8, 2024
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Look it does take longer than expected but you do get the results. They have been very helpful and easy to contact.
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Feb 7, 2024
 Verified review
Very interesting report, now I understand why I had effect from certain products that have high percentage
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Jan 1, 2024
 Verified review
I used the chat function on the website and got a polite and efficient response to my query on my blood test results.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 21, 2024
 Verified review
The tests were easy to do but still waiting for results, No notification that tests have been received.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 4, 2024
 Verified review

I liked the avalability of roducts and…

I liked the availability of products and the ease of ordering these products.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jul 5, 2023
 Verified review

Missing blood sample card.

Collection kit was dispatched very timely and was happy with how fast it came. Unfortunately it was missing the blood spot card. I tried called the 24/7 contact number but a voice msg stated I was calling out of operating hours? I sent and online message explaining the situation to Alex. He understood straight away and had a new blood sample card that I'm now waiting to be delivered. Thanks Alex.
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Answer by Allergy Test Australia
Jul 20, 2023
Hi Benjamin, thank you for review! I am very sorry to hear your blood spot card was not included in your kit. I'm glad Alex was able to assist and get you a new card. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for your review! Donna, Customer Service Manager
Aug 1, 2023
 Verified review
This test has give some guidance as a benchmark to the causes of the issues my pet is experiencing but inclusion of meats etc not found in Aus (e.g squirrel) does indicate how very generic the responses are.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review and feedback. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 21, 2023
 Verified review
Used the chat facility within the app to find out if my samples have been received, and Alex, very quickly found out it had been received yesterday. Quick, easy, hassle free so far.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 16, 2023
 Verified review
My order was 'missed' and initially not mailed out however customer service was excellent and resolved the issue quickly. Results were sent out in a timely manner and easy to read.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you for your review! We are very sorry there was a shipping delay with your order, but we are very happy to hear our customer service team were able to assist quickly in getting yoru test kit dispatched. Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 3, 2023
 Verified review

Alex answered efficiently and helped as best he could

Alex answered efficiently. Thank you Sendle 3rd party delivery service not helpful at all can't help me until after 14th Nov
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Answer by Allergy Test Australia
Nov 3, 2023
Hi Carolyn, thank you for your review! We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! We're so sorry that you have experienced issues with Sendle. If there's anything we can do, please do not hesitate to contact us at info@allergytest.co and our friendly and expert team will be more than happy to assist. Donna Customer Service Manager
May 22, 2023
 Verified review

Happy with overall service and tests

Slow to dispatch and receive sample kit. Results slower than advertised but overall happy with analyses and service.
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Answer by Allergy Test Australia
May 24, 2023
Hi Stan, thank you for your review. We are very happy to hear you're pleased with the testing and service received. We are very sorry your test kit was delayed in transit on its way to you. Our lab audit trail shows your sample was received Friday 21st April and your test results were emailed Wednesday 26th April. if you have any queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Thanks again for the great review! Donna, Customer Service Manager
May 13, 2023
 Verified review

Good service

It came quickly, the results took awhile but im saying that when they came it was informative
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Answer by Allergy Test Australia
May 15, 2023
Thank you so much for reaching out and reviewing your experience! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Oct 26, 2023
 Verified review
I wish you would include more things in your intolerance test such as spices.
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Answer by Allergy Test Australia
Oct 30, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Your suggestion will be passed on our management. Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Lucie Customer Service
Aug 24, 2023
 Verified review
Check all tests are included in the package that are ordered
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager