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Test Your Intolerance New Zealand
Reviews:

83 reviews in the last 12 months184 total reviews  

3.66
Good
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Top positive review

Nov 29, 2023
 Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…

Top negative review

Feb 20, 2024
 Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand

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Nov 30, 2023
 Verified review
Parfait et rapide !
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Answer by Test Your Intolerance New Zealand
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Nov 25, 2023
 Verified review
Very fast response
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Answer by Test Your Intolerance New Zealand
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Nov 28, 2023
 Verified review
Excellent service
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Answer by Test Your Intolerance New Zealand
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Oct 20, 2023
 Verified review
Great service
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Answer by Test Your Intolerance New Zealand
Oct 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Nov 27, 2023
 Verified review
really hapy
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Answer by Test Your Intolerance New Zealand
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Oct 19, 2023
 Verified review
Five stars
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Answer by Test Your Intolerance New Zealand
Oct 19, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Nov 2, 2023
 Verified review
So easy
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Answer by Test Your Intolerance New Zealand
Nov 3, 2023
Thank you so much for the 5-stars! ⭐️⭐️⭐️⭐️⭐️ We are very happy that you found the service easy! Our wide range of allergy, food intolerance, sensitivity, and health tests help you understand potential triggers and key biomarkers from the comfort of your own home, and it's reviews like yours that help us to reach more people! In fact, over 20,000 people trust us every month to provide fast and accurate results. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Nov 24, 2023
 Verified review
Easy
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Answer by Test Your Intolerance New Zealand
Dec 29, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Dec 10, 2023
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Answer by Test Your Intolerance New Zealand
Dec 29, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Oct 23, 2023
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Answer by Test Your Intolerance New Zealand
Oct 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Lucie Customer Service
Sep 10, 2023
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Answer by Test Your Intolerance New Zealand
Sep 17, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Jun 26, 2023
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Answer by Test Your Intolerance New Zealand
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
May 31, 2023
 Verified review
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Answer by Test Your Intolerance New Zealand
Jun 5, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
May 6, 2023
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Answer by Test Your Intolerance New Zealand
May 11, 2023
Thank you so much for reaching out and rating your experience. We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Jul 12, 2023
 Verified review
Do not order this test if you need results fast. I ordered the test on the 5 th of may and now 10 weeks later there is still no update on progress. I’m very disappointed as I am testing my son who is having difficulty with food intolerances. If I knew it was going to take this long, I would have used another company.
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review. I am very sorry to hear you did not find the service quick. Our systems show the sample arrived at our lab 12th June, and the test results were emailed 16th June. I can see our team resent the test results 21st July upon request. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager
Mar 20, 2024
 Verified review
My Amazon review is as follows: My first review in living memory: Disappointingly, the Vitamin D test only gives results in very general ranges, i.e., Deficient 0 to 10 ng/Ml, Insufficient 10 to 30, Sufficient 30 to 100 and Excess (over 100). My result was ambiguous hence worthless. The coloured test strip result ranged from invisible (meaning excess) to a medium colour (insufficient). Best you give this one a swerve and pay for a proper lab test at the doctor's and get an exact and reliable result for the important test. I won't be using this company or this "home test" method again.
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Oct 18, 2023
 Verified review
You ignored my plea to resend code details to allow me to send the hair sample in after i lost your email after a computer melt down . Basically you stole my $49 . I will do all i can to publish this fact. Michael Price mcprice@xtra.co.nz 3 clouston st glendowie auckland nz
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Answer by Test Your Intolerance New Zealand
Oct 31, 2023
Hi, thank you for your review. I am very sorry to hear you're not completely satisfied. As per our website and T&Cs, there is no test kit. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait! I have sent your confirmation email again now. The email contains a link to complete and download your digital test submission form, which you did successfully. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. I have sent you an email with further instructions from my work email. Any problems, you can email me directly. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Lucie Customer Service
Nov 27, 2023
 Verified review

Still no refund

Several follow-ups and yet still no refund as promised.
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Answer by Test Your Intolerance New Zealand
Nov 28, 2023
Hi Kerry, thank you for your review. I am very sorry to hear that you are not completely satisfied with our service. I can see from your correspondence with our team via email, that we were awaiting receipt of your returned test kit to our HUB which was unfortunately delayed. However, your refund was confirmed by email this morning by our team and is being processed today. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager
Jun 12, 2023
 Verified review
Customer service never got back to me
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Answer by Test Your Intolerance New Zealand
Jun 13, 2023
Hi Kaitlin, thank you for your review. I am unable to locate any correspondence from you on our 24/7 LiveChat or on emails from the email address you have used to leave your review. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager
Nov 25, 2023
 Verified review
not sure if results are correct...
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