Test Your Intolerance New ZealandReviews:
85 reviews in the last 12 months186 total reviews
Good
Top positive review
Nov 29, 2023
Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Top negative review
Feb 20, 2024
Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand
Jul 15, 2023
Verified review
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I can see we received your sample at our lab Friday 23rd June and your test results were emailed Monday 26th June.
We cannot locate any email correspondence from the email address used to leave this review other than an email from Saturday 24th June chasing your test results, which our team responded to on Monday 26th June to advise your samples were here and had been tested.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager