Test Your Intolerance New Zealand

Reviews:

Hi Kerry, thank you for your review. I am very sorry to hear that you are not completely satisfied with our service. I can see from your correspondence with our team via email, that we were awaiting receipt of your returned test kit to our HUB which was unfortunately delayed. However, your refund was confirmed by email this morning by our team and is being processed today. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager

Thank you for your review. I am so happy to hear that you received your test results so quickly after sending your sample! However, we are very sorry that your test kit was delayed in reaching you. While mail delays are out of our control, we understand how frustrating and inconvenient these may be and we are very sorry for this. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Thank you so much for taking the time to review your experience. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Hi, thank you for your review. I am very sorry to hear you're not completely satisfied. As per our website and T&Cs, there is no test kit. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait! I have sent your confirmation email again now. The email contains a link to complete and download your digital test submission form, which you did successfully. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. I have sent you an email with further instructions from my work email. Any problems, you can email me directly. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Lucie Customer Service

Hi Lynne, thank you for your review. I am very sorry that you are not completely satisfied with the service and feel we are not transparent enough. I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website. This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase. If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist. Donna Customer Service Manager

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for your review. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager

Thank you for your review. We are so sorry to hear you are not satisfied with the speed of service. Our lab audit trail shows your test sample arrived at our lab 16th of February and your test results were emailed 17th of February. If you have any queries or concerns related to your order, please reach out to our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Thank you for your review! We are glad your experience has been positive. ⭐⭐⭐⭐⭐ Kensi Customer Service Team

Thank you for your review. I am very happy to hear you found the testing helpful. Our systems show your test sample was received 24th April and test results were emailed 28th April. We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing. If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for reaching out and rating your experience. We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager

Thank you for your review! We are glad your experience has been positive.

Thank you for your review! We are glad your experience has been positive.

Thank you for your review! We are glad your experience has been positive.

Thank you for your review! We are glad your experience has been positive.

Thank you for your review. I am very sorry to hear you did not find the service quick. Our systems show the sample arrived at our lab 12th June, and the test results were emailed 16th June. I can see our team resent the test results 21st July upon request. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you are not satisfied with the service. I have investigated this for you and I can see your sample arrived at our UK lab 16th March and the test results were emailed 23rd March, within the 5 business days promised on our website. If you do require your test results to be resent, or if you have any questions or queries related to your test results, please do not hesitate to contact our team at info@testyourintolerance.com who will be more than happy to assist. Donna, Customer Service Manager