Test Your Intolerance New ZealandReviews:
83 reviews in the last 12 months184 total reviews
Good
Top positive review
Nov 29, 2023
Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Top negative review
Feb 20, 2024
Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand
Mar 22, 2024
Verified review
Awesome to have easy access to a blood test for allergies but did take a long time from order to results.
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7 days ago
Verified review
I have little faith in this company, the website leads you to believe it is a New Zealand company based in Wellington, the contact number they give you does not work and all you can do is the live chat function. I had to follow up every step of the way, but of course, they take your money first up.
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Mar 24, 2024
Verified review
I have not received it. Where is it?
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3 days ago
Verified review
Its been over 4 weeks since I submitted test cards, no update and still waiting for our results.
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4 days ago
Verified review
I havent recieved the product! or had…
I haven't received the product or had any correspondence
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13 days ago
Verified review
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Mar 31, 2024
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Mar 14, 2024
Verified review
Answered most of my questions with good detail.
Couldn't get an answer to all of my questions
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Feb 20, 2024
Verified review
Do not recommend, potential scam
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Mar 10, 2024
Verified review
The customer service is rubbish, unsure about the product
I ordered my pack in early Jan and needed my result before a specialist appt. I received an order confirmation to say that my item would be dispatched in 3 working days. I didn't receive anything until I followed up and got this product far too late for my appt. I have returned the product as suggested and forwarded through the tracking details. I have since made several follow up emails regarding my refund, no one is responding. Tried the phone number which says it's not active. Awful customer service and leaves little confidence in the product itself.
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Mar 16, 2024
Verified review
It took 2 months. Never sent results I had to contact them and get them myself
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Mar 18, 2024
Verified review
Never received my order
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Mar 14, 2024
Verified review
It’s a scam,
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Jan 31, 2024
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Jan 13, 2024
Verified review
Long wait during Christmas and New Years holiday time but good report.
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Answer by Test Your Intolerance New Zealand
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Dec 25, 2023
Verified review
great customer support
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Answer by Test Your Intolerance New Zealand
Dec 29, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Jan 18, 2024
Verified review
They took excessive time to provide test kit which did not arrive for weeks by which time we had gone overseas. Having finally got to complete the test I’m now waiting for results so can’t comment on anything more at this stage.
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Dec 25, 2023
Verified review
Test didn’t clarify or give me any answers to my allergic reactions. For me personally was a waste of money
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Answer by Test Your Intolerance New Zealand
Dec 29, 2023
Hi Kathy, thank you for your review.
I am very sorry to hear you are not completely satisfied with your test results.
Our medically recognised allergy tests are completed at our purpose-built accredited laboratory and I am pleased to confirm they were completed without error.
There are a number of reasons results may not be what you were expecting, and factors that could affect this include previous testing methodology, medications, diet, etc.
Our expert and friendly team are always on hand to assist with any questions or queries you may have.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
Jun 20, 2023
Verified review
It was interesting to do hair test
It was interesting to do hair test. It is a bit wide the conclusions and overseas based. Some of the results seemed a bit far fetched. Personal I don’t have a problem with strawberry’s, goats and dahlia bulbs but this shows up as quite high intolerance??? Anyway don’t feel totally ripped off! 😊. Thank you
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Answer by Test Your Intolerance New Zealand
Aug 31, 2023
Thank you so much for your review.
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
May 19, 2023
Verified review
Everything was great but took quite some time
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Answer by Test Your Intolerance New Zealand
May 22, 2023
Thank you for your review.
I am very happy to hear you found the testing helpful.
Our systems show your test sample was received 24th April and test results were emailed 28th April.
We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing.
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager