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Test Your Intolerance New Zealand
Reviews:

76 reviews in the last 12 months175 total reviews  

3.86
Good
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Top positive review

Nov 29, 2023
 Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…

Top negative review

Feb 20, 2024
 Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand

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4 days ago
 Verified review
I have not received it. Where is it?
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8 days ago
 Verified review
My Amazon review is as follows: My first review in living memory: Disappointingly, the Vitamin D test only gives results in very general ranges, i.e., Deficient 0 to 10 ng/Ml, Insufficient 10 to 30, Sufficient 30 to 100 and Excess (over 100). My result was ambiguous hence worthless. The coloured test strip result ranged from invisible (meaning excess) to a medium colour (insufficient). Best you give this one a swerve and pay for a proper lab test at the doctor's and get an exact and reliable result for the important test. I won't be using this company or this "home test" method again.
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10 days ago
 Verified review
Never received my order
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12 days ago
 Verified review
It took 2 months. Never sent results I had to contact them and get them myself
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Mar 14, 2024
 Verified review
It’s a scam,
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Mar 10, 2024
 Verified review

The customer service is rubbish, unsure about the product

I ordered my pack in early Jan and needed my result before a specialist appt. I received an order confirmation to say that my item would be dispatched in 3 working days. I didn't receive anything until I followed up and got this product far too late for my appt. I have returned the product as suggested and forwarded through the tracking details. I have since made several follow up emails regarding my refund, no one is responding. Tried the phone number which says it's not active. Awful customer service and leaves little confidence in the product itself.
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Feb 20, 2024
 Verified review

Do not recommend, potential scam

I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Jan 18, 2024
 Verified review
They took excessive time to provide test kit which did not arrive for weeks by which time we had gone overseas. Having finally got to complete the test I’m now waiting for results so can’t comment on anything more at this stage.
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Jan 18, 2024
 Verified review
Hugely oversold timeframes
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Dec 25, 2023
 Verified review
Test didn’t clarify or give me any answers to my allergic reactions. For me personally was a waste of money
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Answer by Test Your Intolerance New Zealand
Dec 29, 2023
Hi Kathy, thank you for your review. I am very sorry to hear you are not completely satisfied with your test results. Our medically recognised allergy tests are completed at our purpose-built accredited laboratory and I am pleased to confirm they were completed without error. There are a number of reasons results may not be what you were expecting, and factors that could affect this include previous testing methodology, medications, diet, etc. Our expert and friendly team are always on hand to assist with any questions or queries you may have. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager
Nov 27, 2023
 Verified review

Still no refund

Several follow-ups and yet still no refund as promised.
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Answer by Test Your Intolerance New Zealand
Nov 28, 2023
Hi Kerry, thank you for your review. I am very sorry to hear that you are not completely satisfied with our service. I can see from your correspondence with our team via email, that we were awaiting receipt of your returned test kit to our HUB which was unfortunately delayed. However, your refund was confirmed by email this morning by our team and is being processed today. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager
Nov 25, 2023
 Verified review
not sure if results are correct...
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Nov 7, 2023
 Verified review
Quicker turnaround.
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Answer by Test Your Intolerance New Zealand
Nov 11, 2023
Hello, thank you for your review. I am very sorry that you are not completely satisfied with the service. I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website. This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase. If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist. Lucie Customer Service
Oct 18, 2023
 Verified review
You ignored my plea to resend code details to allow me to send the hair sample in after i lost your email after a computer melt down . Basically you stole my $49 . I will do all i can to publish this fact. Michael Price mcprice@xtra.co.nz 3 clouston st glendowie auckland nz
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Answer by Test Your Intolerance New Zealand
Oct 31, 2023
Hi, thank you for your review. I am very sorry to hear you're not completely satisfied. As per our website and T&Cs, there is no test kit. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait! I have sent your confirmation email again now. The email contains a link to complete and download your digital test submission form, which you did successfully. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. I have sent you an email with further instructions from my work email. Any problems, you can email me directly. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Lucie Customer Service
Oct 11, 2023
 Verified review
Total lack of transperency.
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Answer by Test Your Intolerance New Zealand
Oct 17, 2023
Hi Lynne, thank you for your review. I am very sorry that you are not completely satisfied with the service and feel we are not transparent enough. I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website. This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase. If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist. Donna Customer Service Manager
Jul 15, 2023
 Verified review
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. I can see we received your sample at our lab Friday 23rd June and your test results were emailed Monday 26th June. We cannot locate any email correspondence from the email address used to leave this review other than an email from Saturday 24th June chasing your test results, which our team responded to on Monday 26th June to advise your samples were here and had been tested. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Jul 12, 2023
 Verified review
Do not order this test if you need results fast. I ordered the test on the 5 th of may and now 10 weeks later there is still no update on progress. I’m very disappointed as I am testing my son who is having difficulty with food intolerances. If I knew it was going to take this long, I would have used another company.
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review. I am very sorry to hear you did not find the service quick. Our systems show the sample arrived at our lab 12th June, and the test results were emailed 16th June. I can see our team resent the test results 21st July upon request. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager
Jun 12, 2023
 Verified review
Customer service never got back to me
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Answer by Test Your Intolerance New Zealand
Jun 13, 2023
Hi Kaitlin, thank you for your review. I am unable to locate any correspondence from you on our 24/7 LiveChat or on emails from the email address you have used to leave your review. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager