Test Your Intolerance New ZealandReviews:
83 reviews in the last 12 months184 total reviews
Good
Top positive review
Nov 29, 2023
Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
Read more
Top negative review
Feb 20, 2024
Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
Read more
Reviews for Test Your Intolerance New Zealand
13 days ago
Verified review
Although the website looked great and very professional, updates about the very slow progress were only accessed with multiple requests. I didn’t know that the kit was coming from Australia. I sent the results to the Wellington address supplied and didn’t know they then had to be sent to sent on to UK. This took two full months.
Report review
11 days ago
Verified review
Happy with report but took ages
Contacted company as kit didn’t arrive in stated time frame to be told it had not yet been dispatched! When kit finally arrived it was an easy process to complete.
It took approx 5 weeks to receive results!
Happy with the report and results but took a lot longer than stated.
Report review
Feb 4, 2024
Verified review
Thanks Heather
Report review
Jan 18, 2024
Verified review
Hugely oversold timeframes
Report review
Oct 13, 2023
Verified review
Took really long to receive the testing pack from when I purchased, over a month. It took 2 weeks from my initial purchase to getting a email saying they had processed my order. However, once I had received the test, the time from me posting the tests and receiving my results was good, just over a week.
Report review
Answer by Test Your Intolerance New Zealand
Oct 17, 2023
Thank you for your review.
I am so happy to hear that you received your test results so quickly after sending your sample!
However, we are very sorry that your test kit was delayed in reaching you.
While mail delays are out of our control, we understand how frustrating and inconvenient these may be and we are very sorry for this.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Thank you so much for taking the time to review your experience.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Nov 25, 2023
Verified review
not sure if results are correct...
Report review
Nov 7, 2023
Verified review
Quicker turnaround.
Report review
Answer by Test Your Intolerance New Zealand
Nov 11, 2023
Hello, thank you for your review.
I am very sorry that you are not completely satisfied with the service.
I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website.
This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase.
If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist.
Lucie
Customer Service