Test Your Intolerance New Zealand

Reviews:

Hi, thank you for your review. I am very sorry to hear you're not completely satisfied. As per our website and T&Cs, there is no test kit. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait! I have sent your confirmation email again now. The email contains a link to complete and download your digital test submission form, which you did successfully. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. I have sent you an email with further instructions from my work email. Any problems, you can email me directly. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Lucie Customer Service

Hi Kathy, thank you for your review. I am very sorry to hear you are not completely satisfied with your test results. Our medically recognised allergy tests are completed at our purpose-built accredited laboratory and I am pleased to confirm they were completed without error. There are a number of reasons results may not be what you were expecting, and factors that could affect this include previous testing methodology, medications, diet, etc. Our expert and friendly team are always on hand to assist with any questions or queries you may have. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager

Hi Kerry, thank you for your review. I am very sorry to hear that you are not completely satisfied with our service. I can see from your correspondence with our team via email, that we were awaiting receipt of your returned test kit to our HUB which was unfortunately delayed. However, your refund was confirmed by email this morning by our team and is being processed today. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager

Hi Kaitlin, thank you for your review. I am unable to locate any correspondence from you on our 24/7 LiveChat or on emails from the email address you have used to leave your review. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager

Hi Lynne, thank you for your review. I am very sorry that you are not completely satisfied with the service and feel we are not transparent enough. I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website. This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase. If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist. Donna Customer Service Manager

Hello, thank you for your review. I am very sorry that you are not completely satisfied with the service. I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website. This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase. If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist. Lucie Customer Service

Thank you for your review. We are very sorry to see you are not satisfied with the service. I can see we received your sample at our lab Friday 23rd June and your test results were emailed Monday 26th June. We cannot locate any email correspondence from the email address used to leave this review other than an email from Saturday 24th June chasing your test results, which our team responded to on Monday 26th June to advise your samples were here and had been tested. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager