Allergy Test IrelandReviews:
175 reviews in the last 12 months294 total reviews
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Top positive review
Feb 8, 2024
Verified review
You could have informed me initially the test would go to the U.K. and supplied the appropriate envelope. Also the slip where I was supposed to fill in my contact details was missing.
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Top negative review
Aug 15, 2023
Verified review
The outcome has been quite different from initial expectations.
I have engaged in multiple interactions with the customer service team, seeking clarifications regarding the outcomes. Regrettably, I have yet to receive definitive steps to address my concerns. Presently, following my refund request, there has been no communication whatsoever.
This situation is disheartening, particularly considering that individuals are shaping their dietary choices based on these results, relying on the credibility of Allergy Test. It has been nearly six weeks since my initial inquiry, and unfortunately, the confidence I initially placed in the company has been eroded. Given the circumstances, I find it challenging to endorse this company with any confidence.
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Reviews for Allergy Test Ireland
Dec 10, 2023
Verified review
Found that most of the foods that they found I either don’t eat and ones that I do have trouble with like wheat were supposedly fine.
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Answer by Allergy Test Ireland
Dec 11, 2023
Thank you for your review. Your review is really important to us and any feedback given is taken seriously.
Regarding our testing each testing method is used for different purpose, it tests different sample and detects different markers.
Our ELISA testing method allows for a measurement of the reaction between antibodies in the individual blood sample and the receptors on the test strip. When the sample is exposed to the testing strip reactions will only occur where it reacts with the specialised receptors and therefore produce a result. Where there is no reaction there are no antibodies present at that time. These reactions can then be measured in order to produce results which are presented in our reports.
We understand that this result has not come back as you hoped, and we would advise never to go against the advice of a medical professional. Our testing is for raised IgE and IgG antibodies only, which is only one part of allergy and intolerance diagnosis. Patient history and clinical symptoms always take precedence over raised IgE and IgG as raised levels are not always indicative of symptoms. Allergies and intolerances can also be non-IgE or IgG mediated meaning that symptoms may present in the absence of raised levels.
All information provided in reports produced is intended to support nutritional advice to optimize your diet. We do not claim or attempt to claim to diagnose medical conditions, or cure or treat medical conditions.
If you wish to discuss your results further, you can send us an email. We can also arrange a 30 minutes phone session with one of our qualified nutritionists, however this is paid service.
Kind Regards,
Usman
Customer Service Manager
Sep 27, 2023
Verified review
Poor instructions in inflammation test. States take blood sample but doesn't say hiw to use needle. Ended up broken and tested unusable.
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Answer by Allergy Test Ireland
Oct 9, 2023
Thank you for your review.
I am very sorry to hear you experienced difficulty using the finger prick lancet and were unable to complete the testing.
Please contact our team at info@allergytest.co with a photograph of your lancet and kit and our team will be more thna happy to provide a replacement.
Donna
Customer Service Manager
Sep 17, 2023
Verified review
For the home kit, it lacks better and easier instructions on how to take the test and interpreting the results, there's no video or examples of how to do it. Even the help desk support wasn't able to help me with any questions regarding the same issues.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Sep 15, 2023
Verified review
Make the results clearer
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jul 13, 2023
Verified review
3/10 caution recommended
How to start..... I got my results..eventually!! I was waiting nearly 7 weeks for my results which wouldn't have bothered me so much but for the utter incompetents of the 'get in touch' with us option!! To say it was poor would be an understatement!!! I was onto them for 3 weeks for an update and kept getting the same answer...'we have your sample,your results will be emailed to you in 3-5 days'... so frustrating and made me angry and stressed that it might be a scam!! This seriously needs to be addressed!!! If I was just told it would take the time it had I wouldn't have minded!! Such poor communication!! Would I recommend the service......yes,but with a heavy caution that you will be waiting a long time!!! I knew I had a few intolerances and the test confirmed it so for that I'm happy. It also brought some others to light. Overall the experience was OK... A 3/10 I'd say...
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jun 30, 2023
Verified review
I would prefer more accurate results. The result is very vague, the color coding doesnt really give me confidence in the actual amounts.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
May 3, 2023
Verified review
Disappointed and out of pocket.
I was disappointed with the allergy and intolerance test - my lifelong allergies did not show up (dust mite and grass pollen), both came back as negative. Because of this I have no confidence in the rest of the report. Your customer support rep was very responsive and helpful, she let me know that an allergy may not show up if there are no antibodies present at the time, and that skin allergy tests are more sensitive. I would not have spent over 100 EUR on an allergy test that may or may not show up allergies/intolerances if I had been aware of this beforehand. I requested a refund and was refused as this information is apparently available on the website. Advice to others - save your money, go to your doctor instead.
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Answer by Allergy Test Ireland
May 22, 2023
Thank you for your review.
I am very sorry you are not completely satisfied with your test results.
There are a number of reasons a known allergy may not show on a test report, including previous testing methodology, how long ago previous testing was completed, medications, and more.
You have mentioned completing skin patch testing previously. These cannot be compared to the blood IgE testing we completed as these are different testing methodologies, testing for different times, and are completed on separate occasions.
We recommend contacting our team at info@allergytest.co who will be more than happy to help and advise.
Donna,
Customer Service Manager