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Top positive review
Feb 8, 2024
Verified review
You could have informed me initially the test would go to the U.K. and supplied the appropriate envelope. Also the slip where I was supposed to fill in my contact details was missing.
The outcome has been quite different from initial expectations.
I have engaged in multiple interactions with the customer service team, seeking clarifications regarding the outcomes. Regrettably, I have yet to receive definitive steps to address my concerns. Presently, following my refund request, there has been no communication whatsoever.
This situation is disheartening, particularly considering that individuals are shaping their dietary choices based on these results, relying on the credibility of Allergy Test. It has been nearly six weeks since my initial inquiry, and unfortunately, the confidence I initially placed in the company has been eroded. Given the circumstances, I find it challenging to endorse this company with any confidence.
It’s says allergy test but comes back as sensitivity test
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Mar 24, 2024
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It's taking me some time to really understand it all
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Apr 2, 2024
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Mar 15, 2024
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Feb 8, 2024
Verified review
This test is done in U.K.
You could have informed me initially the test would go to the U.K. and supplied the appropriate envelope. Also the slip where I was supposed to fill in my contact details was missing.
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Feb 7, 2024
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Helpful chat
Website test tracker was not functioning when I tried it but online chat was very helpful.
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Feb 8, 2024
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Good experience
It was very interesting, easy to use and the results were quick.
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Feb 4, 2024
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Quick and efficient
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Feb 17, 2024
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Feb 15, 2024
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Jan 5, 2024
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More transparency
I think it should be more obvious on the website that even though you order the test on a .ie website, that the same and testing is actually done in the UK.
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Answer by Allergy Test Ireland
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Jan 2, 2024
Verified review
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Answer by Allergy Test Ireland
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Aug 29, 2023
Verified review
The customer care attention was horrible. It took me almost weeks to get my tracking information, then, once the package was here they sent a number. THey kept saying only someone had that information, gave me a really bad sensation of scam.
I got the results and stopped eating what it said and my allergies did not change at all.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jul 2, 2023
Verified review
Grand
Delivery took longer than it was meant to. They rang me to see how I was getting on with it the day I received it which would have been good if I’d even had a chance to look at it at that point! Details of what I had issues with were clear except for one thing which I had to Google
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Oct 24, 2023
Verified review
The general test is ok in red pack.
The green pack the instructions in the box could be improved. Not simple to follow at all or have a QR code for a link to a video you have online. The tests are expensive and to not get it right is such a waste of money
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Answer by Allergy Test Ireland
Oct 30, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service. We are happy to guide you through the process.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Lucie
Customer Service
Dec 5, 2023
Verified review
Customer service and support has been fantastic! Start to finish.
Very reassuring and helpful.
Really easy and simple no messing around and straight forward with plenty of detail.
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Answer by Allergy Test Ireland
Dec 11, 2023
Hi, thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Usman,
Customer Service Manager
Aug 19, 2023
Verified review
I just question some of the findings in my test. For example I had no reaction whatsoever to grass or pollen and I suffer from hay fever.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Aug 16, 2023
Verified review
Very clear and it seems reliable as it highlighted also sensitivities which I know I already have for years.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Nov 30, 2023
Verified review
Great idea, one of the tests worked but unfortunately the second one didn't so I was none the wiser
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Answer by Allergy Test Ireland
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Jul 6, 2023
Verified review
Finally got my results.
Finally got my results after over a month. I would not recommend Allergy Test "Ireland".
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Answer by Allergy Test Ireland
Jul 12, 2023
Hi David, thank you for your review.
I can see your previous review edit from 6th July stated you did not receive the product.
Once the tracking was supplied to Trusted Shops on 10th July to confirm your test kit was delivered successfully on 2nd June, you updated your review less than 2 days later to state you have not yet received your test results.
Our team has resent your test results to you again this morning.
If you have any further queries, please do not hesitate to contact our team at info@allergytest.co and our expert and friendly team will be more than happy to assist.
Donna
Customer Service Manager
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