campoluzenoteca.com/en/
Reviews:

30 reviews in the last 12 months70 total reviews  

3.27
Fair

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Top positive review

Sep 12, 2023
 Verified review
Everything campoluz had to do with my order was handled excellently - the right products, good packing, etc. However, I wish they would offer another delivery option than TNT/FedEx as the delivery/shipping experience was absolutely horrible.

Top negative review

Sep 29, 2023
 Verified review
Los productos bien, y el envío también. La gestión regular. Tuve un problema, compré un producto que ponía en la web que tenía 12u cada caja. Y esperé, y esperé, 2 semanas aprox. para que saliera de fábrica, me ponía constantemente en proceso. Después de 2 semanas (sin que nadie se pusiera en contacto conmigo) llamé a fábrica me dijeron que lo mirarían y que me llamaría alguien al día siguiente (no fue así). Y esperé, y esperaré una semana mas (y 3 llamadas mías) y me dijeron que había un error con lo que listaron en la web, unos días después y por fin me arreglaron el problema. Resulta que listaron en la web un producto con las cantidades que no tocaba y les dio error mi pedido durante semanas (3 semanas).
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Reviews for campoluzenoteca.com/en/

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Jan 23, 2024
 Verified review
The order was received over one month after its date; during that period, I was forced to contact the company several times to get proper information. Although they generally replied in a reasonable promptly manner, the information was not clear and it took long time ans several reminders in order to solve the issues. I still have in my mind that if I had not insisted I would have never received the order. This situation was very unpleasant and, as a result, despite their competitive prices I do not intend to place any more orders from the company.
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Jan 3, 2024
 Verified review
Order 3 bottles who are in stock on website so i can divide the transport cost over the 3 items. Campoluz pay me back 2 bottles who seem not to be in stock and send me one bottle with the whole shipping cost. Nice communication. 3 weeks later still no order arrived.
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Jan 21, 2024
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Jan 9, 2024
 Verified review
Ordered wines (6) came quite fast to Helsinki, however Campoluz did NOT provide tracking # for parcel. Unfortunately the wine was spoiled, due to faulty cap/cork. And now starts the problems. Several mails, in english and google translate spain, and no reply. Unbelievable low customer service. I halted the credit card payment. That should help.
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Dec 10, 2023
 Verified review

Demasiado tempo até envio

A encomenda foi feita na segunda de tarde e apenas foi enviada na quinta. É demasiado tempo entre a encomenda e o envio.
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Dec 15, 2023
 Verified review
Order shipped after a month. They don't respond to any emails. I won't order from them again.
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Dec 22, 2023
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Dec 8, 2023
 Verified review

unsuitable packing

The wine was badly packed: four out of six bottles broken in one box, in the other one two bottles missing. Contacted them with pictures but no reply. Their eco box is not suitable for transportation.
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Dec 14, 2023
 Verified review
I get the wrong wine, it was cheaper and I want back the difference bur I don‘ t get an andere.
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Nov 9, 2023
 Verified review
Muito rápidos nas entregas. Produtos de qualidade e bons preços. Aconselho.
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Oct 31, 2023
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Sep 29, 2023
 Verified review

Productos bien, gestión regular.

Los productos bien, y el envío también. La gestión regular. Tuve un problema, compré un producto que ponía en la web que tenía 12u cada caja. Y esperé, y esperé, 2 semanas aprox. para que saliera de fábrica, me ponía constantemente en proceso. Después de 2 semanas (sin que nadie se pusiera en contacto conmigo) llamé a fábrica me dijeron que lo mirarían y que me llamaría alguien al día siguiente (no fue así). Y esperé, y esperaré una semana mas (y 3 llamadas mías) y me dijeron que había un error con lo que listaron en la web, unos días después y por fin me arreglaron el problema. Resulta que listaron en la web un producto con las cantidades que no tocaba y les dio error mi pedido durante semanas (3 semanas).
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Sep 12, 2023
 Verified review
Everything campoluz had to do with my order was handled excellently - the right products, good packing, etc. However, I wish they would offer another delivery option than TNT/FedEx as the delivery/shipping experience was absolutely horrible.
Report review
Mar 11, 2023
 Verified review
-Total lack of communication! - Making decisions without asking the customer - They let add to shopping basquet not available products
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May 27, 2023
 Verified review
Quick and secure delivery! It would be great to be abele too serch for the gods while waiting for dilivery!
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May 19, 2023
 Verified review

Incomplete delivery

I did not receive the full order and communication is Spanish only. I am waiting for a solution.
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May 5, 2023
 Verified review

Always satisfied

Customer for many years now. Always satisfied for the service and products provided
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Mar 11, 2023
 Verified review

Great service

Good regular updates, fast delivery. Great product choices.
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Oct 24, 2023
 Verified review
fast delivery. good products. everything as expected
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AS
Andreas S.
Hannover
Jun 15, 2023
 Verified review

Schnelle Lieferung, gut verpackt

Super tasty liqueur with ice cream or pudding etc.
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