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Top positive review
Sep 12, 2023
Verified review
Everything campoluz had to do with my order was handled excellently - the right products, good packing, etc. However, I wish they would offer another delivery option than TNT/FedEx as the delivery/shipping experience was absolutely horrible.
Los productos bien, y el envío también.
La gestión regular. Tuve un problema, compré un producto que ponía en la web que tenía 12u cada caja. Y esperé, y esperé, 2 semanas aprox. para que saliera de fábrica, me ponía constantemente en proceso. Después de 2 semanas (sin que nadie se pusiera en contacto conmigo) llamé a fábrica me dijeron que lo mirarían y que me llamaría alguien al día siguiente (no fue así). Y esperé, y esperaré una semana mas (y 3 llamadas mías) y me dijeron que había un error con lo que listaron en la web, unos días después y por fin me arreglaron el problema. Resulta que listaron en la web un producto con las cantidades que no tocaba y les dio error mi pedido durante semanas (3 semanas).
No tracking number on my order, 2 weeks later no update or anything, may have been scammed. No communications from them in response to my email
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Jun 16, 2023
Verified review
Horrendous experience. Ordered 6 bottles of Godello wine on May 25th. Shop informed me they were unavailable on May 31st and offered a refund or replacement. I promptly requested a refund. As of today June 16th I have not received my refund. Communication is now non existent. I have had to escalate the case with PayPal. Wish I had seen the Google reviews before ordering as this is a frequent problem with people who have purchased from Campoluz and there are many angry reviews. Avoid purchasing anything from here as it a total nightmare.
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Jul 20, 2023
Verified review
I am still waiting full delivery of one order. I expect Campoluz to communicate with me about this. Totally unacceptable.
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Mar 11, 2023
Verified review
-Total lack of communication!
- Making decisions without asking the customer
- They let add to shopping basquet not available products
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Feb 18, 2023
Verified review
Completely wrong order sent, 3 days before collected, still no date for correct order to be dispatched. very poor customer service
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May 19, 2023
Verified review
Incomplete delivery
I did not receive the full order and communication is Spanish only. I am waiting for a solution.
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Dec 28, 2022
Verified review
My order was delivered not complete. I was send 2 mails, and nobody answer
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Jun 19, 2023
Verified review
late delivery and non responding
Very late delivery and no response to request to information
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