campoluzenoteca.com/en/
Reviews:

30 reviews in the last 12 months70 total reviews  

3.27
Fair

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Top positive review

Sep 12, 2023
 Verified review
Everything campoluz had to do with my order was handled excellently - the right products, good packing, etc. However, I wish they would offer another delivery option than TNT/FedEx as the delivery/shipping experience was absolutely horrible.

Top negative review

Sep 29, 2023
 Verified review
Los productos bien, y el envío también. La gestión regular. Tuve un problema, compré un producto que ponía en la web que tenía 12u cada caja. Y esperé, y esperé, 2 semanas aprox. para que saliera de fábrica, me ponía constantemente en proceso. Después de 2 semanas (sin que nadie se pusiera en contacto conmigo) llamé a fábrica me dijeron que lo mirarían y que me llamaría alguien al día siguiente (no fue así). Y esperé, y esperaré una semana mas (y 3 llamadas mías) y me dijeron que había un error con lo que listaron en la web, unos días después y por fin me arreglaron el problema. Resulta que listaron en la web un producto con las cantidades que no tocaba y les dio error mi pedido durante semanas (3 semanas).
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Reviews for campoluzenoteca.com/en/

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Jan 23, 2024
 Verified review
The order was received over one month after its date; during that period, I was forced to contact the company several times to get proper information. Although they generally replied in a reasonable promptly manner, the information was not clear and it took long time ans several reminders in order to solve the issues. I still have in my mind that if I had not insisted I would have never received the order. This situation was very unpleasant and, as a result, despite their competitive prices I do not intend to place any more orders from the company.
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Jan 9, 2024
 Verified review
Ordered wines (6) came quite fast to Helsinki, however Campoluz did NOT provide tracking # for parcel. Unfortunately the wine was spoiled, due to faulty cap/cork. And now starts the problems. Several mails, in english and google translate spain, and no reply. Unbelievable low customer service. I halted the credit card payment. That should help.
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Dec 8, 2023
 Verified review

unsuitable packing

The wine was badly packed: four out of six bottles broken in one box, in the other one two bottles missing. Contacted them with pictures but no reply. Their eco box is not suitable for transportation.
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Dec 14, 2023
 Verified review
I get the wrong wine, it was cheaper and I want back the difference bur I don‘ t get an andere.
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Sep 29, 2023
 Verified review

Productos bien, gestión regular.

Los productos bien, y el envío también. La gestión regular. Tuve un problema, compré un producto que ponía en la web que tenía 12u cada caja. Y esperé, y esperé, 2 semanas aprox. para que saliera de fábrica, me ponía constantemente en proceso. Después de 2 semanas (sin que nadie se pusiera en contacto conmigo) llamé a fábrica me dijeron que lo mirarían y que me llamaría alguien al día siguiente (no fue así). Y esperé, y esperaré una semana mas (y 3 llamadas mías) y me dijeron que había un error con lo que listaron en la web, unos días después y por fin me arreglaron el problema. Resulta que listaron en la web un producto con las cantidades que no tocaba y les dio error mi pedido durante semanas (3 semanas).
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Jun 16, 2023
 Verified review
Horrendous experience. Ordered 6 bottles of Godello wine on May 25th. Shop informed me they were unavailable on May 31st and offered a refund or replacement. I promptly requested a refund. As of today June 16th I have not received my refund. Communication is now non existent. I have had to escalate the case with PayPal. Wish I had seen the Google reviews before ordering as this is a frequent problem with people who have purchased from Campoluz and there are many angry reviews. Avoid purchasing anything from here as it a total nightmare.
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Aug 14, 2023
 Verified review
No tracking number on my order, 2 weeks later no update or anything, may have been scammed. No communications from them in response to my email
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Jul 20, 2023
 Verified review
I am still waiting full delivery of one order. I expect Campoluz to communicate with me about this. Totally unacceptable.
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Jun 19, 2023
 Verified review

late delivery and non responding

Very late delivery and no response to request to information
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Mar 11, 2023
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