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certified since: Oct 25, 2018
updated on: Jun 2, 2023
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Reviews for sportspar.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jun 23, 2022
Have ordered mote than 20 times, everytime everything arrives quite fast and with excellent packaging. Everything purchased was as advertised. Prices are extremely low for many items and just a bit better for others.
You will find discounted items mainly sports but some formal clothes as well. From time to time thet have sunglasses or glasses for prescription.
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the most relevant critical review
Sep 1, 2022
Kurzfassung:
Weiß man nicht die exakte Größe bzw. muss mehrere probieren, dann hier NICHT kaufen. Die Retoure bleibt an euch hängen. Rechtlich völlig in Ordnung, jedoch muss der Kunde vor Kauf korrekt informiert werden, was nicht passiert.
Erklärung:
Die Webseite hat einen groben Fehler bei der Verlinkung zu den AGBs und der Widerrufsbelehrung. Man wird auf beides im Bestellprozess hingewiesen aber die Links funktionieren schlicht nicht. (siehe Bild = wenn man Link anklickt.)
Daher ist es nicht einfach ersichtlich, dass man für die Retourkosten aufkommen soll.
Der Support reagiert entweder mit nicht hilfreichen bzw. Themenfremden Standardtexten oder antwortet mit "man weist auf die AGBs und Widerrufsbelehrungen hin" und "sie sind einsehbar" ... sind komplett unterschiedliche Sachen und hat mit dem Problem nichts zutun aber sei es drum.
Sie scheinen damit ja erfolgreich zu sein.
Die Preise scheinen zu passen und der Versand ist zügig. Hier also alles in Ordnung. Kundenservice / Support reagiert schnell allerdings nicht kundenorientiert.
gesetzliche Pflichten werden ignoriert und daraus entstehende Forderungen sitzt man gekonnt aus.
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Reviews for sportspar.com
Verified review
May 17, 2023
The sizes are not good, and the return costs (not refunded) too expensive from France.
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Verified review
May 12, 2023
Still missing order and not receiving answers to mail.
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Verified review
Apr 24, 2023
Ich sollte die gestohlenen Produkte während der Lieferung zurückerstattet bekommen, aber ich habe nichts bekommen. Ich habe lange gewartet, aber vergeben
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Verified review
Apr 5, 2023
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Verified review
Mar 31, 2023
La livraison avec la société GLS n'était au top. Le livreur a sonné chez moi et quand j'étais descendu j'ai trouvé le colis tout seul dans le hall. Pas de confiance dans les immeubles.
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Verified review
Mar 12, 2023
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Verified review
Feb 25, 2023
Delivery cost and delivery time. Way far in term of expectations.
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Verified review
Feb 11, 2023
My order never arrived to my door step and it was returned back. I have pay for second delivery. I can’t received my order.
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Verified review
Jan 27, 2023
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Verified review
Dec 23, 2022
Charged over £120 for customs charge which I wasn’t told of when placing the order
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Verified review
postage costs
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Answer by sportspar.com
Nov 4, 2022
Hello, thank you for your review.
We are sorry to read that you were not entirely satisfied with your shopping experience. We hope that despite the shipping costs we will be able to see you again soon at our shop. Thank you for your order. Best regards, SportSpar
Verified review
Oct 8, 2022
Item arrived with no lavel
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Answer by sportspar.com
Nov 3, 2022
Hello! We apologize for the delay in our reply.
We are sorry to hear that you are not satisfied with your purchase. We assured you by e-mail that the item you received was original and new, even though it did not have a label. Sometimes we buy in large quantities and the products are loose.
Whenever you are not satisfied with a product you can return it and we will refund the purchase price, but our returns policy states that the customer must bear the costs: https://www.sportspar.com/returns Different to other online retailers we don’t include the costs for possible returns into sales prices so that we can offer you even more affordable prices.
Best regards,
SportSpar
Verified review
Sep 17, 2022
Shipping and communication about undelivered merchandise
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Answer by sportspar.com
Sep 19, 2022
Hi, please let us know where you see room for improvement.
Thank you very much.
The SportSpar.com team
Verified review
Aug 17, 2022
They never leave packages at home
In addition that point is far away, since the ones that were nearby stop taking packages because of the problems it gives them, since everyone complains about my
When the company is told, they don't care.
They don't do anything, sometimes they don't even respond
A shame
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Answer by sportspar.com
Aug 18, 2022
Hello Rafael,
Thank you for your feedback. We are very sorry that you are not satisfied with the delivery of your order. We are in close contact with DHL to discuss those problems.
If you click on the tracking link, there are several options where you would like to have your parcel to be delivered to. Unfortunately, DHL doesn’t offer a telephone service to inform you in advance about delivery times. However, if you allow us to give your data do DHL (check out at our shop – simply check the respective box), they’ll keep you up to date with a tracking link.
Nevertheless, it’s common DHL practice to leave parcels in nearby DHL shops if customers are not at home or cannot be reached – in your case due to an inoperative door bell.
We apologize for the inconvenience.
Best regards,
Your SportSpar team
Verified review
Aug 2, 2022
DHL ne livre pas bien les colis.iI abandonne les colis à l'entrée des immeubles ou bien il remet les colis dans les mains des voisins malsains .
Je suis vraiment déçu de cette société de livraison.
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Answer by sportspar.com
Aug 3, 2022
Bonjour,
Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience avec la livraison de votre colis. DHL dépose généralement les colis chez un voisin ou dans une filiale lorsque le client n'est pas chez lui.
Nous espérons que votre prochain achat vous donnera entière satisfaction. Au nom de DHL, nous nous excusons pour ce désagrément.
Cordialement,
L’équipe de Sport-Outlet
Verified review
Aug 1, 2022
i dont need your mark of every things
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Answer by sportspar.com
Aug 1, 2022
Good morning, we are sorry to hear that you are not happy with your purchase. We see in our system that you placed an order containing only SportSpar.de products. On the photos, in the title and in the description of the products it is specified that the company brand is printed on the product. We are sorry if you did not see this before placing your order.
You can return unwanted products by following these steps: https://www.sportspar.com/returns Best regards, SportSpar
Verified review
Jul 10, 2022
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Answer by sportspar.com
Jul 12, 2022
Hello Andrej,
Thank you for your feedback. We are SportSpar and, of course sportsmanlike as we are, 3 out of 5 is not enough for us! Please let us know where we should improve for you. Just send an e-mail to our Customer Service (service@sportspar.com).
Best regards,
Your SportSpar team
Verified review
Jul 8, 2022
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Answer by sportspar.com
Jul 12, 2022
Hello Lesley,
Thank you for your feedback. We are SportSpar and, of course sportsmanlike as we are, 3 out of 5 is not enough for us! Please let us know where we should improve for you. Just send an e-mail to our Customer Service (service@sportspar.com).
Best regards,
Your SportSpar team
Verified review
Jun 23, 2022
Glasses of 200 and 300 euros came to me in plastic bags of cheap value!!!
I spoke with the customer service and they told me they do not have the original ports while in the description they wrote that they send them in their original cases!!!
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Answer by sportspar.com
Jun 28, 2022
Hello,
Thanks for your feedback. We are very sorry that your are not satisfied with your order at SportSpar. We only sell original items and we denounce retailers trading faked products. We are very proud to be able to offer such low prices over a long period of time. Unlike other retailers we do without too many middlemen, too long transportation routes and too high profit margins. Most of our products are from last year’s collections of popular sports brands. Often, our unbeatable low SportSpar prices are only a fraction of the original prices recommended by the manufacturers themselves.
Best regards,
Your SportSpar team
Verified review
Jun 14, 2022
Costumer reward system for esteem and loyal costumer. A black man can also make sense appearing on your catalog
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Answer by sportspar.com
Jun 16, 2022
Hello Walter Prince,
Thanks for your feedback. Your opinion is always very important for us in order to improve our online shop and our services.
In fact, we already have a kind of customer loyalty program. Please have a look at our DealClub. Here, loyal customers receive even better discounts and more special offers. Maybe this is of interest for you.
Best regards,
Your SportSpar team