extremevital.com/enReviews:
113 reviews in the last 12 months929 total reviews
Excellent
TrustmarkValid
Top positive review
Jan 19, 2024
Verified review
I like the easy way to choose and separate categories of products, the stock you always have, the discounts, and the loyalty you have for consumers.
You can do better, I'm giving you an example from the last purchase I made. in the photo of the product (skiing pants, dynafit) there are 3 photos that look the same while there are 3 different pairs of pants in that photo, where I thought that my pants would come with GORE-TEX like in the photo, but no they were like that!
Anyway, I'm very satisfied in general, they could be mistakes, I understood because I knew what I was buying. While someone else may not accept such a thing!
below you can find the link for which photo I am talking about:
https://www.extremevital.com/en/ski/pants-dynafit-radical-softshell-p-44495.html
Thank you for understanding
Read more
Top negative review
Mar 10, 2024
Verified review
Falsely display certain products on their website and then send you a completely different product. When I advised them they sent me the wrong product, they told me that they never actually stocked the product displayed on their website.
Read more
Reviews for extremevital.com/en
Mar 10, 2024
Verified review
Falsely display certain products on their website and then send you a completely different product. When I advised them they sent me the wrong product, they told me that they never actually stocked the product displayed on their website.
Report review
Answer by extremevital.com/en
Mar 11, 2024
Dear customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the confusion and inconvenience you experienced due to the discrepancy between the product displayed on our website and the one you received. Please be assured that this was an unintended mistake on our part, and it does not reflect the high standards we strive for in serving our customers.
We deeply regret any mistrust this incident may have caused and want to assure you that we take matters like this very seriously. In response, we have taken immediate steps to address your concern and are committed to making things right.
Our team is actively working on improving our processes to prevent such occurrences in the future. We believe in transparency and accuracy, and we are taking measures to ensure our product listings accurately reflect what we have available.
Your trust is important to us, and we are eager to regain your confidence. Should you have any further questions or concerns, or if there's anything more we can do to assist you, please do not hesitate to reach us.
Warm regards, team Extreme Vital
Dec 11, 2023
Verified review
After long time I got the damaged package, The package was almost completely damaged, and the clothes were not new, dirty and damaged. It was a very infuriating purchase.
Report review
Answer by extremevital.com/en
Dec 12, 2023
Dear valued customer,
thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the condition in which your package arrived. Please know that at Extreme Vital, we prioritize quality and efficiency, and your order was dispatched promptly after being meticulously prepared.
Unfortunately, it seems that the parcel encountered unforeseen circumstances while in transit with our delivery contractor. We understand how disappointing this experience must have been for you, and we want to assure you that such incidents are rare and not reflective of our standard of service.
We are committed to making this right for you. Please contact us with your order details so we can expedite the resolution.
We value your business and hope to have the opportunity to serve you better in the future.
team Extreme Vital
Nov 21, 2023
Verified review
Že 14.dni čakam na robo.
Report review