Reviews for Palais des Thés EN



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 79 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés EN has already collected 198 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/07/2019
Date of order
19/06/2019
19/07/2019
Great tea The website is working well.
5.00
Excellent

Date of publication
18/07/2019
Date of order
06/07/2019
18/07/2019
Beautiful tea and service. I am cutting down on caffeine and the French mixture in the herbal section is really tasty
5.00
Excellent

Date of publication
16/07/2019
Date of order
04/07/2019
16/07/2019
Always good
5.00
Excellent

Date of publication
14/07/2019
Date of order
02/07/2019
14/07/2019
Always on time, always responsive, always cooperative. Thank you
5.00
Excellent

Palais des Thés EN replies: 18/07/2019
Hello, the entire Tea Palace team thanks you for your evaluation and is delighted to know that you enjoyed our services. Hoping to see you again soon, your Customer Service.

Date of publication
14/07/2019
Date of order
01/07/2019
14/07/2019
Very fast delivery, well packaged. Everything arrived as expected
4.67
Excellent

Palais des Thés EN replies: 18/07/2019
Hello, thank you for your review following your order. We are happy that your experience Tea Palace went well. Waiting to see you again Your Customer Service.

Date of publication
11/07/2019
Date of order
29/06/2019
11/07/2019
Very good service.
5.00
Excellent

Date of publication
08/07/2019
Date of order
25/06/2019
08/07/2019
Always special making orders with this company.
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our services. Hoping to see you again soon, your Customer Service.

Date of publication
08/07/2019
Date of order
26/06/2019
08/07/2019
It is easy to place an order. The tea was delivered very fast and problem free.
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again Your Customer Service.

Date of publication
08/07/2019
Date of order
26/06/2019
08/07/2019
Fabulous selection, impeccable service, excellent teas.
5.00
Excellent

Date of publication
07/07/2019
Date of order
25/06/2019
07/07/2019
Everything is really good, delivery is on time.
5.00
Excellent

Date of publication
07/07/2019
Date of order
25/06/2019
07/07/2019
Compro en Palais des Thés desde hace años, desde que probé el The des Amants...
Producto de buena calidad y delicioso, bien envasado y siempre sin ningún problema.
5.00
Excellent

Date of publication
05/07/2019
Date of order
23/06/2019
05/07/2019
The most fabulous tea I have ever tasted
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, the Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas and our services. Hoping to see you again soon, your Customer Service.

Date of publication
05/07/2019
Date of order
19/06/2019
05/07/2019
My order arrived with 9 days of delay. There was some trouble with its delivery. I phoned several times both to Palais des Thés and Chronopost. It took time and several phone calls to France but it was solved and Palais des Thés refunded my shipping costs.
I'll continue buying there because their teas mousselines are exellent
3.33
Fair

Palais des Thés EN replies: 12/07/2019
Good morning, we thank you for your evaluation. We sincerely apologize for the delay in your response, and we hope that this inconvenience with the delivery will not affect your interest in Palais des Thés. We remain at your disposal. Your Customer Service

Date of publication
04/07/2019
Date of order
22/06/2019
04/07/2019
Requested a change to order within hours, but customer service did not respond to the ticket until over a day later and after shipping the item
3.33
Fair

Palais des Thés EN replies: 05/07/2019
Good morning, thank you for your evaluation. We sincerely apologize for the delay in your response, and we fully understand your dissatisfaction. We hope that this inconvenience will not affect your interest in Palais des Thés. We remain at your disposal. Your Customer Service

Date of publication
03/07/2019
Date of order
20/06/2019
03/07/2019
Great service. Best tea company. Well done
5.00
Excellent

Date of publication
02/07/2019
Date of order
20/06/2019
02/07/2019
perfect
5.00
Excellent

Date of publication
01/07/2019
Date of order
16/06/2019
01/07/2019
Excellent range of great products.
5.00
Excellent

Date of publication
01/07/2019
Date of order
18/06/2019
01/07/2019
Great
5.00
Excellent

Date of publication
30/06/2019
Date of order
18/06/2019
30/06/2019
Really enjoy your tea blends. Delivery to my country (Latvia) could be cheaper for me to get my beloved teas.
4.33
Good

Palais des Thés EN replies: 05/07/2019
Dear Mrs, we acknowledge receipt of your message and we thank you for your interest in Palais des Thés. We inform you that unfortunately we don't delivery in Latvia for the moment. We stay available for any further request and we wish you a lovely day. Your Customer Service

Date of publication
29/06/2019
Date of order
17/06/2019
29/06/2019
Everything is OK, only they always fail to put the correct selected free samples into the box. I always get totally different ones. ;-)
5.00
Excellent

Date of publication
28/06/2019
Date of order
16/06/2019
28/06/2019
Would definitely recommend this online shop :)
5.00
Excellent

Palais des Thés EN replies: 02/07/2019
Hello, thank you for your evaluation as well as for your interest in the Palais des Thés. We are delighted that our teas and services give you complete satisfaction. We wish you very nice tastings of your teas as well as a pleasant day. Your Customer Service.

Date of publication
28/06/2019
Date of order
15/06/2019
28/06/2019
Shipping is very costly. €8 to ship very light items is a bit ridiculous
2.67
Fair

Palais des Thés EN replies: 05/07/2019
Dear Mr Mc Guirk, we acknowledge receipt of your evaluation and we thank you for taking the time to write us. We are sincerely sorry that the cost of the delivery dos not bring you complete satisfaction. We remain at your disposal. Your Customer Service

Date of publication
25/06/2019
Date of order
13/06/2019
25/06/2019
High quality goods, fast delivery
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas and our services. Hoping to see you again soon, your Customer Service.

Date of publication
24/06/2019
Date of order
12/06/2019
24/06/2019
Perfect as always Thanks
5.00
Excellent

Date of publication
24/06/2019
Date of order
09/06/2019
24/06/2019
Excellent
5.00
Excellent

Date of publication
24/06/2019
Date of order
10/06/2019
24/06/2019
Customer service extremely rude and incompetent. Completely unable to listen not even when clearly proved wrong.
The only reason why I still buy this tea is for the great quality
3.67
Good

Palais des Thés EN replies: 27/06/2019
Dear Customer, we are sincerely sorry that your exchange with our Customer Service did not live up to your expectations. We are very sensitive to your observation and would like to understand your dissatisfaction. Could you describe your experience by email at service-client@palaisdesthes.com? We thank you in advance. The team Palais des Thés

Date of publication
23/06/2019
Date of order
11/06/2019
23/06/2019
Excellent
5.00
Excellent

Date of publication
22/06/2019
Date of order
08/06/2019
22/06/2019
Lovely tea.
5.00
Excellent

Date of publication
22/06/2019
Date of order
10/06/2019
22/06/2019
The tea is great, and the delivery was pretty fast.
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas and our services. Hoping to see you again soon, your Customer Service.

Date of publication
21/06/2019
Date of order
09/06/2019
21/06/2019
Great website. Quick delivery.
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again Your Customer Service.

Date of publication
20/06/2019
Date of order
08/06/2019
20/06/2019
Livraison rapide, emballage soigné et les thés toujours aussi délicieux
5.00
Excellent

Date of publication
18/06/2019
Date of order
06/06/2019
18/06/2019
Very good quality teas and herbal teas
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas. Hoping to see you again soon, your Customer Service.

Date of publication
18/06/2019
Date of order
06/06/2019
18/06/2019
excellent order experience
5.00
Excellent

Date of publication
15/06/2019
Date of order
03/06/2019
15/06/2019
Love the wonderful selection of teas Service excellent
5.00
Excellent

Date of publication
14/06/2019
Date of order
01/06/2019
14/06/2019
Completely delicious
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again Your Customer Service.

Date of publication
11/06/2019
Date of order
30/05/2019
11/06/2019
Excellent
5.00
Excellent

Date of publication
11/06/2019
Date of order
28/05/2019
11/06/2019
The tea is really high-quality, exactly what I desired, and it was delivered in time and appropriately, just simply excellent. This year the customer service was excellent as well, my only "good" grade applies to the last year when I was really left disappointed. I hope that was a single experience.
4.67
Excellent

Palais des Thés EN replies: 12/06/2019
Hello, thank you for your evaluation as well as for your trust in the Palais des Thés. We are delighted that our teas and services give you complete satisfaction. We wish you very nice tastings of your teas as well as a pleasant day. Your Customer Service.

Date of publication
09/06/2019
Date of order
27/05/2019
09/06/2019
The best thes and super service
5.00
Excellent

Date of publication
08/06/2019
Date of order
27/05/2019
08/06/2019
Teas are amazing and the customer service is excellent
5.00
Excellent

Palais des Thés EN replies: 11/07/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas and our services. Hoping to see you again soon, your Customer Service.

Date of publication
07/06/2019
Date of order
26/05/2019
07/06/2019
the website doesn't work very well sometimes, besides that, great Theas
4.00
Good

Palais des Thés EN replies: 10/06/2019
Good Afternoon, we acknowledge receipt of your evaluation and we thank you. We are sincerely sorry that your navigation on our website did not give you complete satisfaction. We will escalate this to the appropriate department. We remain available. Your Customer Service.

Palais des Thés EN customer reviews

Palais des Thés EN

Contact
64 rue vieille du Temple
75003 Paris
France
service-client@palaisdesthes.com
Palais des Thés EN
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés EN in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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