Reviews for Palais des Thés EN



Good

4.48/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 23 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés EN has already collected 132 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/05/2019
Date of order
07/05/2019
19/05/2019
Great teas worth the price
5.00
Excellent

Date of publication
18/05/2019
Date of order
05/05/2019
18/05/2019
Tea is good but I bought enough tea to qualify for the free jam and it didn't ever come and neither did I get a response by email.
3.00
Fair

Date of publication
18/05/2019
Date of order
05/05/2019
18/05/2019
Fast delivery and great products
5.00
Excellent

Date of publication
18/05/2019
Date of order
05/05/2019
18/05/2019
Delivery was slow.
2.33
Poor

Date of publication
18/05/2019
Date of order
06/05/2019
18/05/2019
Perfect service
5.00
Excellent

Date of publication
17/05/2019
Date of order
03/05/2019
17/05/2019
lovely teas well priced quick delivery and customer services are quick to respond and are very helpful
5.00
Excellent

Date of publication
17/05/2019
Date of order
04/05/2019
17/05/2019
I live in the Netherlands and I love the tea Delevering is very fast en the quality is awesome
5.00
Excellent

Date of publication
15/05/2019
Date of order
03/05/2019
15/05/2019
Very delicious tea and very fast delivery.
5.00
Excellent

Date of publication
14/05/2019
Date of order
02/05/2019
14/05/2019
No complaints. Very pleased with products and service.
4.67
Excellent

Date of publication
14/05/2019
Date of order
02/05/2019
14/05/2019
I keep getting samples with each order I make. But they are always of teas I am not interested in.This is a waste. It would be far more useful if you used it to offer me samples either similar to what I order (regularly) or ask me what I'd like to try.
3.00
Fair

Date of publication
14/05/2019
Date of order
02/05/2019
14/05/2019
Excellent
5.00
Excellent

Date of publication
14/05/2019
Date of order
01/05/2019
14/05/2019
Excellent quality 100
5.00
Excellent

Date of publication
14/05/2019
Date of order
01/05/2019
14/05/2019
Everything excellent. Very quick delivery and high level of the products. A good experience that we are going to repeat.
5.00
Excellent

Date of publication
30/06/2018
Date of order
30/04/2018
30/06/2018
You change my order from privat order to order to a firm - that made a lot of problems. And it tok month to be deliverd
1.00
Very Poor

Palais des Thés EN replies: 01/08/2018
Hello, we thank you for your evaluation. We are very sorry about this situation. We inform you that unfortunately, outside of the European Union, parcels can be held for an undetermined amount of time at customs for clearance, which is what happened with your order and explained the delay. We stay at your disposal and we wish you have a lovely day. Your Palais des Thés Customer Service.

Date of publication
27/05/2018
Date of order
30/04/2018
27/05/2018
Great service. Great selection of teas and accessories not available in shops.
5.00
Excellent

Palais des Thés EN replies: 28/05/2018
Dear customer, we thank you for your evaluation and your trust. We are happy that our services and products give you great satisfaction. We wish you a pleasant tea tasting and we hope to see you soon! Your Palais des Thés Customer Service.

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Product arrived in time, well packaged. The tea is delicious.
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Superb quality tea
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Excellent product with prompt delivery.
Thank you
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Very pleased with the rea and prompt service.
4.33
Good

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
Sono molto soddisfatta dei prodotti e della spedizione.
5.00
Excellent

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
Great tea, delivery
5.00
Excellent

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
everything was perfect. didn't need customer service so can't really rate that one.
4.67
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Palais des Thés has been my supplier of tea for years. I appreciate the high quality of their products and their reliability.
5.00
Excellent

Palais des Thés EN replies: 22/05/2018
Hello ! We thank you for your evaluation and your trust. We are happy that our services and products give you great satisfaction. We wish you a pleasant tea tasting and we hope to see you soon! Your Palais des Thés Customer Service.

Palais des Thés EN customer reviews

Palais des Thés EN

Contact
64 rue vieille du Temple
75003 Paris
France
service-client@palaisdesthes.com
Palais des Thés EN
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés EN in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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