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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
The flowers were lovely and as advertised. We did not choose guaranteed delivery at additional cost and the flowers arrived 1 day late (supposedly 95% in this category arrive on time). Perhaps we were in the unlucky 5%, but this happened with our first order.
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Answer by blumenshop.com
Nov 14, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
7 days ago
Verified review
The delivery was on time but the flowers were not fresh, almost all roses had a few dried petals.
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Answer by blumenshop.com
6 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Oct 3, 2023
Verified review
Beautiful flowers. Need to improve delivery
Beautiful flowers.
However delivered to neighbors past 7PM.
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Answer by blumenshop.com
Oct 4, 2023
Thank you for your review. If a package cannot be delivered, it will be delivered to a neighbor according to our shipping and delivery conditions or the shipment will be taken to a post office/packing station for collection. This is at the discretion of the delivery person. Our shipping partner delivers between 8 a.m. and 8 p.m.
Apr 4, 2023
Verified review
Die Lieferung wurde ohne zu klingeln obwohl die Beschenkte zu Hause war, an den Ersatzplatz abgestellt. Dank Ihrer Email, konnte ich meine Tochter erreichen und Ihr mitteilen das die Lieferung angekommen war.Die Blumen sind sehr schön und gute Qualität.
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Answer by blumenshop.com
Apr 4, 2023
Vielen Dank für deine Bewertung.
Laut Sendeverfolgung wurde bei dieser Bestellung ein Wunschablageort gewählt. Aus diesem Grund wurde das Paket, wie gewünscht dort zugestellt.
Jan 16, 2023
Verified review
Not so happy with my second order
I was delighted with my first order so ordered again from blumenshop.com but this time the bouquet fell short. There was quite a difference from the website photo which included 'packing' of greenery being used so, more greenery less flowers! :-(
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Mar 28, 2023
Verified review
The guaranteed delivery is not free. in fact is quite expensive. Since flowers are usually delivered to a certain occasion, guaranteed delivery is a MUST. And apparently, it's a deception not to include the delivery fee from the beginning.
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Answer by blumenshop.com
Mar 30, 2023
Thank you for your review. Our shipping and delivery terms and costs can be seen in our terms and conditions. In addition, the costs of the respective shipping method are displayed during the ordering process.
Jun 19, 2023
Verified review
Good flowers, bad shipping
The flowers are good. However, the DHL carrier in the particular area does not even bother to deliver the flowers. He just leaves them in his own apartment and had recipients find him after hours. Bad practice.
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Answer by blumenshop.com
Jun 20, 2023
Thank you for your rating. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. In your case, the package was left with a neighbor. You have been informed of this as the customer. Please understand that in the event that the recipient is not found, a personal delivery is not possible.
Jan 3, 2023
Verified review
Flowers are already withering when delivered.
Good options on flower arrangements but unfortunately wasn’t delivered quickly or flowers are old.
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Answer by blumenshop.com
Jan 4, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Jan 13, 2023
Verified review
Not veeery statisfied
I ordered in advance and paid extra to have it delivered on exact date, but flowers came 3 days late in semi good condition.
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Jun 10, 2023
Verified review
Delivery at 19.30 was very late, my special birthday was almost finished! The flowers were beautiful, just late
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Answer by blumenshop.com
Jun 12, 2023
Thank you for your review. Our shipping partners DHL and DHL Express deliver between 08:00 - 20:00. We have no influence on the route planning.
Feb 17, 2023
Verified review
The plant looks sickly and there are a lot of dead stalks in the pot where it’s been trimmed back.
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Answer by blumenshop.com
Feb 21, 2023
Thank you very much for your review. We are very sorry that you experienced our plant service in this way. In order for us to resolve your concern, we ask that you contact our customer service including a photo of the plant. You can reach them at: https://www.blumenshop.com/customer-service
May 24, 2023
Verified review
The flowers were not fresh at all. They died the following day!
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Answer by blumenshop.com
May 24, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 27, 2023
Verified review
The delivery service took more than the first estimation
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Answer by blumenshop.com
Feb 8, 2023
Thank you very much for your review. We are very sorry that the flowers suffered from the transport. For this we apologize to you very much. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 30, 2023
Verified review
The card that was with it was quite cheap looking.
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Answer by blumenshop.com
Mar 31, 2023
Thank you for your review. We are very sorry that you did not like our free greeting card.
Feb 22, 2023
Verified review
Delivery wrong for my neighbors
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Apr 2, 2023
Verified review
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Answer by blumenshop.com
Apr 3, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Jan 5, 2023
Verified review
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Answer by blumenshop.com
Jan 6, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
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