blumenshop.com
Reviews:

1,096 reviews in the last 12 months1,821 total reviews  

4.75
Excellent

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Certified since: Jul 22, 2021
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Top positive review

Jul 27, 2023
 Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer. Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.

Top negative review

Dec 7, 2023
 Verified review
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com

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Mar 15, 2024
 Verified review
Expensive for the number of blooms you get. The flowers arrived in good condition although one day later than scheduled, even though I preordered a week before the selected delivery date. I got the larger option available but the pictures don’t do justice to what you actually get. Better buy from your local flower shop so you can actually be in control of what you like and how you would like the arrangement to be.
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Answer by blumenshop.com
11 days ago
Thank you for your review. When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺
2 days ago
 Verified review
Good service but I was disappointed as it is very small in size
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Feb 15, 2024
 Verified review
Got the plants in healthy condition but one of the leaf was broken.
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Feb 20, 2024
 Verified review
A very small bouquet for the money
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Answer by blumenshop.com
Feb 21, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jan 4, 2024
 Verified review
The flowers were not delivered on Friday as promised but on Tuesday four days late and the worse for wear. As this was the second time the flowers failed to be delivered on time I would suggest your carrier is really unreliable.
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Answer by blumenshop.com
Jan 4, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
DM
Doreen M.
Co Down
Jan 11, 2024
 Verified review

Bouquet size disappointing

I am disappointed at the size of the bouquet of flowers. I ordered LARGE Florist Bouquet of the Day which, you can see from the attached picture is quite small. However, the quality and variety was good.
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Answer by blumenshop.com
Jan 15, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 14, 2024
 Verified review
They're good but don't expect too much to delivery date if you are planning to use the standard delivery cause it might deliver 2 to 3 business day to deliver.
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Answer by blumenshop.com
Jan 15, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers. When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.
Jan 20, 2024
 Verified review
Arrived 1 day later than target date even though I ordered week ago. Flowers were bit worn
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Answer by blumenshop.com
Jan 23, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Dec 20, 2023
 Verified review
If the reason for the flowers is based on a gift for someone due to a loss, the company should make sure that the flowers are delivered in person and directly to the recipient. I've ordered some grief flowers for a colleague, and very unfortunately he had to pick the flowers up at the delivery station. Of course, the flowers were not fresh anymore.
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Answer by blumenshop.com
Jan 2, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Dec 8, 2023
 Verified review
I ordered from Australia. I didn't realise the flowers would be delivered in a box. I wanted them sent backstage to my daughter who is performing at Freiburg Theatre, but they were left waiting at reception. I didn't know how to make it clearer that they were to be delivered to her. She did collect them the next day and they were still fresh.
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Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. In our shipping conditions you will find all the information on how we ship and deliver a parcel.
Dec 28, 2023
 Verified review
Obviously I was very disappointed when the ordered flowers failed to be delivered for Xmas and were delivered dead five days late. I hope that the promised new flowers will be delivered fresh on Friday. The gentleman I spoke to was very polite and spoke excellent english.
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Answer by blumenshop.com
Jan 4, 2024
Thank you for your review. We are very sorry that your order was not delivered as requested.A replacement delivery has already been offered.
Nov 13, 2023
 Verified review
The flowers were lovely and as advertised. We did not choose guaranteed delivery at additional cost and the flowers arrived 1 day late (supposedly 95% in this category arrive on time). Perhaps we were in the unlucky 5%, but this happened with our first order.
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Answer by blumenshop.com
Nov 14, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Apr 4, 2023
 Verified review
Die Lieferung wurde ohne zu klingeln obwohl die Beschenkte zu Hause war, an den Ersatzplatz abgestellt. Dank Ihrer Email, konnte ich meine Tochter erreichen und Ihr mitteilen das die Lieferung angekommen war.Die Blumen sind sehr schön und gute Qualität.
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Answer by blumenshop.com
Apr 4, 2023
Vielen Dank für deine Bewertung. Laut Sendeverfolgung wurde bei dieser Bestellung ein Wunschablageort gewählt. Aus diesem Grund wurde das Paket, wie gewünscht dort zugestellt.
Jun 19, 2023
 Verified review

Good flowers, bad shipping

The flowers are good. However, the DHL carrier in the particular area does not even bother to deliver the flowers. He just leaves them in his own apartment and had recipients find him after hours. Bad practice.
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Answer by blumenshop.com
Jun 20, 2023
Thank you for your rating. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. In your case, the package was left with a neighbor. You have been informed of this as the customer. Please understand that in the event that the recipient is not found, a personal delivery is not possible.
Jun 10, 2023
 Verified review
Delivery at 19.30 was very late, my special birthday was almost finished! The flowers were beautiful, just late
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Answer by blumenshop.com
Jun 12, 2023
Thank you for your review. Our shipping partners DHL and DHL Express deliver between 08:00 - 20:00. We have no influence on the route planning.
Nov 22, 2023
 Verified review
The delivery was on time but the flowers were not fresh, almost all roses had a few dried petals.
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Answer by blumenshop.com
Nov 23, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
May 24, 2023
 Verified review
The flowers were not fresh at all. They died the following day!
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Answer by blumenshop.com
May 24, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Oct 3, 2023
 Verified review

Beautiful flowers. Need to improve delivery

Beautiful flowers. However delivered to neighbors past 7PM.
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Answer by blumenshop.com
Oct 4, 2023
Thank you for your review. If a package cannot be delivered, it will be delivered to a neighbor according to our shipping and delivery conditions or the shipment will be taken to a post office/packing station for collection. This is at the discretion of the delivery person. Our shipping partner delivers between 8 a.m. and 8 p.m.
Mar 30, 2023
 Verified review
The card that was with it was quite cheap looking.
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Answer by blumenshop.com
Mar 31, 2023
Thank you for your review. We are very sorry that you did not like our free greeting card.
Apr 2, 2023
 Verified review
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Answer by blumenshop.com
Apr 3, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.