TEEbooks UKReviews:
71 reviews in the last 12 months842 total reviews
Excellent
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Top positive review
Jan 31, 2024
Verified review
Lovely set of shelves!
Arrived really quickly and was packaged securely. The shelves are expensive, but look really good quality and were easy to instal. Only thing that would make it better would be if there were two more screw holes to secure it to the wall, just for peace of mind that it is secure. But I recommend!
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Top negative review
Oct 2, 2023
Verified review
The product is very heavy. The screws which were included were not appropriate. I had to order stronger ones. The instruction video was basically useless. It just shows a women taking out a drill and smiling. There is no indication what is actually needed.
I was contemplating returning the shelves so I emailed Tee books and they never replied. Poor customer service.
But the shelves are nice, if over-priced.
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Reviews for TEEbooks UK
Mar 7, 2024
Verified review
The goods themselves are delightful BUT
The goods themselves are delightful, if rather expensive! However only HALF the order arrived, in an enormous box packed out with paper but weighing almost nothing. I have had to send photos, copies of purchase order etc., now have to wait a further 10 days for delivery. Very upset about delay.
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Answer by TEEbooks UK
Mar 8, 2024
Despite all the care we take in preparing and dispatching our orders, we are not immune to certain delays and exceptional inconveniences on the part of our various service providers.
As soon as we received the customer's complaint, our after-sales service immediately took the necessary steps to return the missing item. TEEbooks
Oct 16, 2023
Verified review
Plasterboard dowels not included!
They sell you a shelve that is supposed to be fit for every wall, and then when it arrives it only has the dowels for hard wall. If you want the dowels for drywall, you have to pay the DHL delivery again.
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Answer by TEEbooks UK
Oct 17, 2023
Our shelves can of course be installed on any type of wall. The hardware supplied with our products consists of "universal" wall plugs and screws. For plasterboard walls, Wurth brand plugs are also available from TEEbooks. You can order these at the same time or buy them separately from a DIY shop.
Finally, if you have any doubts, our customer service team will be happy to advise you on installing our shelves on plasterboard walls. Yours faithfully, TEEbooks
Sep 9, 2023
Verified review
Wrong size for shelves and arrive late unfortunately. Although once arrive the shelved are exactly as I expected and perfect
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Answer by TEEbooks UK
Sep 11, 2023
Dear Customer,
Your parcel was dispatched on 30/08/2023 and delivered on 06/09/2023 in accordance with the delivery period of 5/6 working days as indicated on our website.
If you have encountered a problem with the delivery or the items received, our customer service is at your disposal as indicated on our website at the following e-mail address: info@teebooks.com and phone number +33 4 93 26 89 17. Yours faithfully. TEEbooks