travellocal.com/en
Reviews:

152 reviews in the last 12 months1,584 total reviews  

4.95
Excellent
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Top positive review

May 21, 2023
 Verified review
Re: TDT-JW230317Larry-WY-TM-0611 I would like to take this opportunity to thank Kelly for the Thailand, Cambodia, and Malaysia tour she developed for us for the period of 17 March to 17 April 2023. Now that I have returned home and had time to reflect on our experiences I can safely say you exceed my expectations in so many ways. During the planning stage you collected the appropriate information, developed a plan, then responded to my feed back in a timely manner. Your degree of planning showed an excellent understanding of the local environment and its challenges. The end result was an efficient tour that provided a good balance of cultural immersive, fun and, time to recover just when needed. In addition you provided updates whenever changes like flight times occurred and local points of contact given should a concern arise. Your updates demonstrated you were looking ahead of our tour progress making certain there were no problems. The local tour guides you selected were consistently excellent. They were very engaging, knowable, and energetic. They would discuss what was planned, and how it was to be done, and if there were any questions or changes we wished to make. Time after time when we went to a venue they knew the best way to get there, already had the tickets or forms to get right in and then provided an excellent experience. At the end of the event they had an air conditioned vehicle waiting for us with cool towels and ice water. In this hot climate this was very much appreciated. Not having to stand around waiting added to the overall enjoyment. I can not say enough about your excellent logistics planning. We never felt rushed, when we got to a hotel we were always expected and they were ready for us. All seven of the flights we took were well planned. The guides would take us to the airport and check us in to be certain there was no problems. When we arrived at our destination there was always someone waiting for us and we were off without any delays. In the one instance where there was a question about having the necessary country visa for a flight. Not only were you quickly available but you produced an alternate plan that actually got us to our next destination a few hours sooner than originally planned. How and where one travels is a highly personal decision. But through your interview you obtain the necessary information to provide us the appropriate type tour. The overall experience was excellent and something we will remember forever. Your being recognized as one of the most trustworthy tour operators is well deserved. Sincerely, Larry Mallow and Fengxia Du

Top negative review

May 14, 2023
 Verified review
Good, but missed follow up by Amira during the stay The guide who was like the Tourmanager was new in his job, but a very nice, helpful and polite young man. Van recommend him
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Reviews for travellocal.com/en

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Feb 21, 2024
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A Great Trip

Monique, who was filling in for Luis, did a great job setting up our trip and listening to what we wanted to do. When we did have an issue with a particular Casa, Yunior, in Cuba, was reachable and responsive. We did not end up agreeing on the suitability of the Casa in question so we did not get a refund for that night but we solved the problem ourselves by finding our own place (an extra $25 per night seemed reasonable to us). In fairness the Casa MiCuba picked was fine but the location was terrible: out of the way, dirty area with no restaurants nearby. It was great trip and the details, travel plans, tours etc arranged by the company were great. Not fancy but we felt we got to interact with the Cuban people. I love that Monique told us it would be fine to bring items to give away. We brought everything from toothbrushes to Tylenol to baseball caps. All much appreciated.
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Jan 30, 2024
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Lots of moving parts on trip through Colonial Mexico (many sites, active itinerary, internal flights and a fair amount of driving), all of which were well organized and executed. On a trip like this, you encounter unanticipated issues, all of which were handled responsively and efficiently by Ivana, who we would highly recommend. Descriptions of tours could be improved, so the traveler can be better prepared (like, knowing there would be hiking and swimming on certain tours).
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Feb 19, 2024
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Thank you for all the guides . The Um Kalthum mausoleum was closed!

In a friendly way, I got the itinerary as I requested. He was diligent throughout the trip, without errors and without delays. Thank you for all the guides without exception for their competence, their availability, and for their patience. I have nothing to suggest to you so that you can do even better, it’s excellent! I can just say that it is very important to make sure that the places to visit are certainly open and free to access. The Um Kalthum mausoleum was closed!
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Feb 18, 2024
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We had a fantastic self drive holiday arranged through TravelLocal in Costa Rica for 22 days which included 8 hotels, many guided tours and 10 days car hire. The travel app kept us informed all the way and its was great to have the freedom of a personal holiday with all the support you would get from a Group tour when you needed it. I have no hesitation in recommending both CRS Tours and TravelLocal too.
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Feb 11, 2024
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Gods own contry, Kerela and Goa

This tour were fantastic. both historically, of it's kindness and Beauty. The hotels were in a very good standard and Dennis, the driver was extremely helpfull and trustworthy. I found the visit in the village very learning and the inhabitants welcomed me. Also all the guides planned for the tour had a good background to be informative, and a very good spoken English.
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Jan 29, 2024
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A Perfect 2Weeks in India

Our first guide, Armar Singh and his driver were outstanding, the best hotel was the Taj Ganges in Vanarasi. The only minor problem was not knowing in advance how to get from Delhi airport to the Holiday Inn and then back to the airport: but it was of course all organised.
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Jan 28, 2024
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Local booking agent worked so well with us to plan a great trip. We had excellent tour guides, and drivers. All tickets to sites were pre purchased and made visiting easy. Excellent hotels.
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Feb 9, 2024
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Brilliant organization, great communication, responsive company. The only improvement would be to get the app earlier as soon as invoice is paid.
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Feb 24, 2024
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It was easy to use and I ended up working with a great local guy, so I guess you work with good people.
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Jan 27, 2024
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Seamless travel in a crowded/busy country. Drivers and guides were professional ad fun.
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Feb 11, 2024
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Payment platform should accept more options.
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Feb 8, 2024
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Jan 24, 2024
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Personalized service exceeded expectations

Personalized service, driver, local guides, services, and meals exceeded expectations. The itinerary accurately reflected our interests and goals, emphasizing nature and outdoor experiences. We highly recommend TravelLocal.
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Jan 20, 2024
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Private tours, excellent accommodation

We loved the fact that all of our shuttles and tours were private, and the attention we received went above and beyond all expectations!
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Jan 2, 2024
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TravelLocal planned a perfect Morocco experience for me

I loved how TravelLocal developed, on very short notice, a Morocco travel experience perfectly tailored for my family.
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Jan 4, 2024
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A fantastic experience from start to finish

Great local partners who delivered a fantastic experience.
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Dec 27, 2023
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Travelling locally and sustainably with Travel Local

We have used TravelLocal 3 times now over the last 5 years - a month n Sri Lanka, a month in India and a month in Vietnam. All have been great. Lonely Planet is our bible so we are pretty clear on our itinerary and accommodation requirements and to have had it all stitched together seamlessly with a fabulous driver and great additions on the back of understanding our interests is so appreciated. We are already planning our next trip and it will be with Travel Local. Thank you!
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Dec 18, 2023
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Madeira is the jewel of Europe!

Joana, the agent who arranged my trip gave me a personal call to ask my preferences, interests, reasons, and budget for visiting Madeira. From there she planned everything to the t, and I felt totally ‘taken care’ of. Throughout my stay, she and her team kept in touch every step of the way, including some last minute changes (weather, tour availability, and my hangover 😵). I cannot recommend them more.
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Dec 12, 2023
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The agent and agency listened carefully to what we wanted in a travel adventure. The agent presented different options from which we could select. She followed up with us continually as we moved through out journey.
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Dec 7, 2023
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Fantastic trip organised by Gullivers Travel in Ecuador. Jeremy Le Cam went above and beyond to ensure that our trip was successful and not too stressful.
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