travellocal.com/en
Reviews:

154 reviews in the last 12 months1,599 total reviews  

4.94
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

May 21, 2023
 Verified review
Re: TDT-JW230317Larry-WY-TM-0611 I would like to take this opportunity to thank Kelly for the Thailand, Cambodia, and Malaysia tour she developed for us for the period of 17 March to 17 April 2023. Now that I have returned home and had time to reflect on our experiences I can safely say you exceed my expectations in so many ways. During the planning stage you collected the appropriate information, developed a plan, then responded to my feed back in a timely manner. Your degree of planning showed an excellent understanding of the local environment and its challenges. The end result was an efficient tour that provided a good balance of cultural immersive, fun and, time to recover just when needed. In addition you provided updates whenever changes like flight times occurred and local points of contact given should a concern arise. Your updates demonstrated you were looking ahead of our tour progress making certain there were no problems. The local tour guides you selected were consistently excellent. They were very engaging, knowable, and energetic. They would discuss what was planned, and how it was to be done, and if there were any questions or changes we wished to make. Time after time when we went to a venue they knew the best way to get there, already had the tickets or forms to get right in and then provided an excellent experience. At the end of the event they had an air conditioned vehicle waiting for us with cool towels and ice water. In this hot climate this was very much appreciated. Not having to stand around waiting added to the overall enjoyment. I can not say enough about your excellent logistics planning. We never felt rushed, when we got to a hotel we were always expected and they were ready for us. All seven of the flights we took were well planned. The guides would take us to the airport and check us in to be certain there was no problems. When we arrived at our destination there was always someone waiting for us and we were off without any delays. In the one instance where there was a question about having the necessary country visa for a flight. Not only were you quickly available but you produced an alternate plan that actually got us to our next destination a few hours sooner than originally planned. How and where one travels is a highly personal decision. But through your interview you obtain the necessary information to provide us the appropriate type tour. The overall experience was excellent and something we will remember forever. Your being recognized as one of the most trustworthy tour operators is well deserved. Sincerely, Larry Mallow and Fengxia Du

Top negative review

May 14, 2023
 Verified review
Good, but missed follow up by Amira during the stay The guide who was like the Tourmanager was new in his job, but a very nice, helpful and polite young man. Van recommend him
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for travellocal.com/en

Filter
 Sort by  
Relevance
Jul 5, 2023
 Verified review

Overall a Great Travel Experience to Greece

I'm writing my review here because this is the place I found some reviews before taking the plunge to use Travel Local. Admittedly I was skeptical of the high marks. And here I am giving a 5-star because my experience with the website and my local expert was top-notch. I do think the website could have more customization options but that's not enough for me to dock a star off since Vangelis' local expertise made up for it. Like most travel plans, not everything goes as planned perfectly and you should always expect some unexpected. For example, one of my tours was cancelled and rescheduled for another day. Vangelis was of course quick to inform me about it. Having Travel Local's local expert comes in very handy here. I also had to check out really early from one of the hotels I stayed at, and weirdly, there was no receptionist to hand over my key at the time of checkout. So I was in communication with Vangelis again just to make sure the hotel didn't think I ran off with their key. Again, I received top-notch service and I can't give Vangelis a glowing enough review for being there when I had questions.
Report review
Sep 27, 2023
 Verified review

Full Review

We chose Kamal by searching on the internet. The process of quoting and finalizing was very smooth. Payment logistics also no issues. Our trip was for 8 days over 8 cities. Your star is our driver and now family friend, 'BRAHIM' , he gets TEN stars out of 5. Morocco should be very proud of him. Calm, informative, helpful, cheerful ALL the time and kept our EVERY trip on time. He made sure all the hotels/Riads were ready for our arrival. Had each guide ready and waiting for us so no time was wasted. Excellent suggestions for local eating places at every place, my list goes on. Kamal did a fantastic job catering to our likes and set us up on an excellent tour. The local guides at Rabat, Chefchaouen and Tangier were excellent. The ones at Fez and Marrakech could be more informative and cheerful. We have not stopped heaping praise on the people of Morocco and the tourism industry since we got back. That is in a large part due to Kamal and BRAHIM! Extremely well done. Keep it up please.
Report review
Jun 11, 2023
 Verified review
Kasia and her team are top notch. They were professional, knowledgeable, and passionate about sharing their Poland with us. Most important of all is Kasia listened and adapted our tour of Poland to include places that were of personal interest to me. That included my historic, metropolitan, rural, and family history interest. In each city I visited I enjoyed the passion that the local guide showed for their city, and its history. I saw things that I knew about and learned new things about the places we were visiting. I highly recommend Kasia and her team if you are looking for a personalized tour of Poland that will allow you to bring home many positive and pleasant memories.
Report review
Sep 19, 2023
 Verified review
TravelLocal as a trusted advisor. TravelLocal allowed us to a tap into a network of trusted, verified businesses in the local country. The site could do more to share how they validate the businesses as we were jittery when submitting our first payment. What recourse did we have if the travel agent was not legitimate or did not meet expectations? Our sense is that you need to be an advocate for your interests and make clear the standard of travel experience you expect. Take a good review of the final itinerary and compare it to reviews on TripAdvisor and Google.
Report review
Nov 28, 2023
 Verified review

Cambodian Perfection!

Travel Local was able to assist us in putting together a phenomenal vacation! They worked to put us in contact with Cambodia Travel Partners. Together they made an outstanding itinerary that truly took the experience of its customers to the next level. From the moment we booked our trip with them, we knew we were in for a remarkable journey. Lilly and Andre, the owners of Cambodia Travel Partners, are simply fabulous! Their commitment to ensuring every detail of the trip was taken care of is absolutely commendable. They went above and beyond to arrange every aspect of our travel experience, from our arrival in Cambodia to our departure, and all at a fraction of the cost that other agencies would charge. What set Cambodia Travel Partners apart is their attention to detail. They both even took the time to meet with us on several occasions personally to make sure we were comfortable and happy with the experience while we were there! No stone was left unturned, and every aspect of our trip was meticulously planned and executed. From the moment we landed in Cambodia, we were catered to at every step. The level of personal care and consideration from Lilly and Andre was second to none. They are true experts in their field and have a deep understanding of what it takes to create a seamless and unforgettable travel experience. One of the highlights of our journey with Travel Local was the exceptional service provided by one of their agents, Kanha. From the outset, Kanha made it her mission to ensure that our every need was not only met but exceeded. Her dedication to providing top-notch customer service was truly remarkable. Kanha went above and beyond, regularly checking in with us and promptly addressing any questions or concerns we had. Her proactive approach and genuine care for our well-being added an extra layer of comfort and assurance to our travels. The personalized touch and genuine hospitality extended by Lilly, Andre, and Kanha made our experience with Travel Local Cambodia truly unforgettable. It's not often that you come across a travel company that puts so much emphasis on the individual needs of each customer. The level of care and attention to detail demonstrated by their team is a testament to their passion for creating extraordinary travel experiences. In addition to their exceptional service, They also provided us with unique and enriching insights into the local culture, history, and traditions of Cambodia. Their depth of knowledge and ability to tailor the itinerary to our specific interests and preferences truly made our trip one-of-a-kind. We had the opportunity to immerse ourselves in the vibrant local life, explore breathtaking historical sites, and savor the authentic flavors of Cambodia, all thanks to the expertise and guidance that Travel Local was able to provide. We cannot recommend thrm highly enough. If you're looking for a travel company that goes above and beyond to ensure your journey is seamless, unforgettable, and tailored to your individual preferences, then look no further.
Report review
Sep 5, 2023
 Verified review

AMAZING CROATIA!!!

To say that our Croatian experience with Travel Local has been a fabulous trip, is denying them of so many other special ways in which to describe what this holiday has meant to my wife and I. We loved this country so much & what has truly enhanced this experience in so many ways, starts with the way Monika & Antonia have listened to what our preferences have been and designed the vacation perfectly!! They were both at our disposal to all hours, regardless of world time. All of these experiences cannot be converted to money, as the experiences we will remember for the rest of our lives, will far outweigh the money we spent. The crew on tour carried on this tradition of such exceptional service and there were a few that definitely require a special thank you: - Duye, our driver for the first 5 days of our adventure. Every day with Duye was an absolute joy, as his positive personality and infectious nature made each day pleasurable. Duye provided both a thorough overview of the places on each days agenda, as well as provided us with amazing additions to the schedule when time permitted. Duye is the perfect example of what exceptional service is all about. Our eternal gratitude goes to you Duye!! :) - Petra (our guide at the Plitvice Lakes). A person that really delivers a personality of caring, nurturing and explaining the indepth & interesting knowledge of her environment. Petra shows passion beyond that is normal & she treated us with an wonderful overview of her local knowledge that truly kept us captivated. - Ivana (our Split guide) - again the passion and ability to take us on the journey of history within this location, sincerely amazed us from start to finish & she has the most wonderful, positive demeanour that set the highest of standards and Ivana treated us with the greatest respect when we also had questions or special requests. - Toni (our water pilot in Hvar) - warm, gentle, and geniune personality who provided us with the options of the day, & was truly happy for us to chose. Given that we missed the Blue Caves, due to over crowded lines, our decision not to visit these caves gave Toni the opportunity to be versatile and the additional attractions were perfectly suitable to us. Thank Toni very much for creating that special day. Everyone else, including the hotel staff at the hotels chosen for our accommodation, have also contributed to the most memorable time for us in Croatia. We are eternally grateful to the entire Travel Local team in Croatia, THANK YOU ALL….so much!! :)
Report review
Jun 12, 2023
 Verified review

Morocco is a must-visit!

I had the most amazing time in Morocco. I reached out to TravelLocal through a recommendation from a friend who visited Morocco last year. When I connected with Sarah, she was very helpful in putting together an itinerary for my 18-day trip. I didn't really know what to expect because I didn't do much planning/researching on my own. When we got to Morocco, everything was organized and ready for us. Our first driver didn't speak English, but when Sarah learned that we couldn't communicate with our driver, she immediately found us a new driver who did speak English. Barek (our driver) was GREAT! He was very friendly, very accommodating, and very easy to get along with. He always stopped for any photos we wanted to take, took us to the local spots, and shared fun facts about things we saw on our drive. Must-Visit: Sahara Desert, Hot-Air Balloon, Fez, Chefchaouen, Ourika Valley, Toudra Gorge, Essaouira, and so much more. There was not one day we did not enjoy during our time in Morocco. I would recommend TravelLocal to others and would also definitely recommend Barek as a driver. Recommendations for future guests - Tell your language preference to the agent at TravelLocal so they can set you up with a driver that speaks the same language. Ask for a detailed itinerary which shows the timings for each day so you can plan other activities around it.
Report review
May 24, 2023
 Verified review
From being picked up at Kathmandu Airport & taken to our hotel on arrival to being dropped back there 15 days later, our tour experience was perfect. First 3 days with a guide seeing many places of interest in Kathmandu, onto Chitwan for a fantastic experience which included jeep safari, jungle walk & canoe trip, few days in beautiful Pokhara, then a homestay with a local family. Another night in Dhampus Village where we had views of the Annapurna Range then a bus trip back to Kathmandu. Really felt like we saw so much of this fantastic country. Not much that could have improved our trip but would maybe suggest a little bit more info in the itinerary on what clothing/baggage required at certain times as we were not prepared properly for the trekking part luggage wise. However, Anish just did a bit reorganisation & all went well.
Report review
Sep 7, 2023
 Verified review

Annelies and TravelLocal will make your trip to Peru unforgettable!

Annelies was wonderful to work with during the entire process, from my initial inquiry to the completion of my trip to Peru. She was patient with all of my questions and I even had the pleasure of meeting her while I was there - it was so wonderful to put a face to all of the emails and WhatsApp messages we exchanged. The tour guides she arranged for me were absolutely incredible (huge kudos to Carolina in Lima and Maria in Cusco!) My trip to Peru was my first solo international trip so I had a few reservations but Annelies and her team made me feel extremely comfortable and safe. I can't pay Maria enough compliments and her vast knowledge was unmatched. The locals were very friendly and there was never a moment that I felt unsafe. I highly recommend a trip to the wonderful country of Peru!
Report review
Jul 23, 2023
 Verified review
We loved every tour and every hotel except Hotel Nobile in Rio. The other hotels were wonderful. We loved Ilha Grande and Daria suggested it. It was a wonderful surprise. We were traumatized by the African Market in Salvador Bahia, where they had all the animals for sacrifice (I'm an animal lover) and the temple which was interesting, but upsetting. Also our guide in Salvador launched into a description of How Jews controlled the World Bank and other conspiracy thoeries. I'm Jewish and that offended me. Iguazu Falls was spectacular and our guide wonderful, and so was our guide in Rio. The hotels in Iguazu, Salvador, Paraty and Ihla Grande were all fabulous. We marvelled at how Daria made all these connections and made it work within our budget and time constraints.
Report review
Aug 1, 2023
 Verified review
We really liked the custom Itinerary that Daniele helped us put together. We liked almost every Guide selected by Travel Local. All the drivers showed up on time and were very professional. The hotels recommended/selected were excellent both in amenities and in location. We were able to see an amazing amount of Southern Spain in a very short amount of time with a great amount of flexibility based on excellent planning and input from Daniele. There was only one guide that was a bit disappointing took us to Toledo but the others were exceptional and we have had many guides over the years. Also, I wouldn't include the Spanish Town as a part of Barcelona Itineraries, as it is a bit of a filler - Everything else we seen there was excellent.
Report review
Oct 4, 2023
 Verified review
5 of us just returned from a 20 day trip to Portugal the first 13 we’re organized by Travel Local and Off Beat Portugal. AMAZING!! The only way to travel, everything was on time the drivers/ guides could not have been friendlier more knowledgeable and kind. This is the way to see a country in our case Portugal. There was nothing lacking and everything went off like clock work. The guides would even adapt to fit our needs on the particular day as 95% of the time it was just the 5 of us in our group tour of the day. I believe we saw everything and missed nothing. Our feedback and input was sought always. If doing a trip this site should be your first stop if inquirey.
Report review
Sep 27, 2023
 Verified review
I loved that our agent was local to the country we were visiting. It made it easier to have candid conversations to determine what options for the trip made the most sense for my husband and I. Our hotel stays were awesome. We were close to everything we wanted to be near. Our agent also arranged for pick up transfers for us which made our vacation much more relaxing not having to worry. These transfers including taxis, planes, and ferries. We went to 5 different destinations in Greece and having to navigate this ourselves would have added a lot of stress. I was very thankful that we had a thorough agent who payed attention to the little details.
Report review
Jun 21, 2023
 Verified review

Outstanding experience

Our local contact Carmen was professional, very nice and attentive. She helped us put together a perfect plan, and when we missed a flight, she made adjustments so that we don't miss anything we wanted to see although we arrived almost 24 hours late. The guide Danny was outstanding. He spoke English well, he was knowledgeable and taught us a lot about the history, geography, food, and people of Ecuador, and he let us explore at our own pace but always made sure we were on time to the next place or our hotel. He did a great job connecting us with locals in a variety of ways. Excellent accommodations, too.
Report review
Sep 4, 2023
 Verified review
Travellocal was an experience between going with an organized group tour and doing the entire trip on your own. A travel advisor helped to create a holiday plan that falls within your time, budget and places that you want to see. Our experience in Brazil was that all our tours were just organized for our family, so unlike going with a group we were not herded around but was given the space to experience the places on our own time. As I have mentioned before, the only aspect that TravelLocal can look into is to provide the option to make payments in installments.
Report review
Oct 26, 2023
 Verified review

Experience with Memphis Tours-Travel Local for Egypt Tour

We like that Memphis Tours-Travel Local works provides all the information necessary and does the booking of hotels and flights while in Egypt. Then one is met with a Tour Leader at the airport, and that person is ones contact person throughout ones stay in Egypt. Then one has a guide and driver that work as a team for the northern portion of the trip. Once on the cruise portion of the trip one is assigned another guide and a small group of around 10-15 people that tour together. This allows for connections and continuity of the story-telling by the guides.
Report review
Nov 20, 2023
 Verified review
Amazing service. Everything was made super easy and streamline in the holiday. The itinerary they put together was perfect. Lots of things we wouldn’t have done on our own. Having a WhatsApp chat with 2 reps on holiday to answer last minute questions or confirm pickup times is an added bonus to keep it stress free. Can’t fault the service and will be using again. Perfect holiday (lucky with weather also helps). Would highly recommended using this service, especially for holidays in Vietnam or close by.
Report review
May 15, 2023
 Verified review

Once in a lifetime Polish adventure

My mom and I did a tour of Poland the week before we were meeting family. Our advisor Dominika set us up in some of the nicest hotels in close proximity to all the sites. Dominika also booked us on excursions where we not only learned about our heritage but also got to do things I would not have been able to find on our own or through a mainstream tour guide app. On top of that we had potentially the best tour guides as well as our private driver for the week, Mariusz, who was a highlight of our trip.
Report review
Oct 16, 2023
 Verified review

First (hopefully not last) good experience with Travel Local…

As an umbrella company Travel Local provides the level of security and confidence that we are dealing with a reputable, responsible local tour company (not unknown and/or unproven or worse fake entity)Organizing the trip with Abril from Tangol was a very nice experience (someone that listens and caters to our interests and physical abilities). The trip execution by hired suppliers (transfers, hotels, entry tickets, domestic flights, excursions) was close to perfection.
Report review
Sep 26, 2023
 Verified review

Having a local agent saved the day

Having a local agent with personal knowledge of the towns, cities and routs was really helpful in planning our trip. However when things didn’t go quite as planned and my husband got sick our agent was invaluable. He arranged for a local agent to call a taxi to take us to a clinic and to meet us there in case we needed any extra help. Once recovered our trip was adjusted. So what might have been a disaster resulted in only some minor changes to our itinerary.
Report review