Certificate for crumpler.eu
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
02/07/2013
Valid until
01/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for crumpler.eu
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- Delivery
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- Goods
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- Customer service
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Experience with crumpler.eu
Date of publication
15/02/2019
Date of order
08/02/2019
15/02/2019
Great product and service
Date of publication
19/12/2018
Date of order
12/12/2018
19/12/2018
Easy placing an order. Very quick delivery and as always() an outstanding product. This is my 4th bag. Not because the others are falling apart, but because they serve different purposes. My oldest bag is 15 years old and still going strong. Well done Crumpler
Date of publication
15/12/2018
Date of order
08/12/2018
15/12/2018
I’m sure the bag will be excellent but as it’s a gift I haven’t unwrapped it.
Date of publication
03/12/2018
Date of order
20/11/2018
03/12/2018
Shopping was easy, but the bag I received is not up to expectation, This is my 4th Crumpler bag since I bought the first one from Australia 20 years ago. The quality is just not the same, very disappointed. Return it the same day.
Date of publication
03/12/2018
Date of order
25/11/2018
03/12/2018
Just a perfect deal
Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
Excellent product and great service, any go anywhere else
Date of publication
21/11/2018
Date of order
13/11/2018
21/11/2018
Delivery was on time and well packed.
The goods are perfect, Love their backpacks
Customer service didn't respond to the online form, by e-mail the helped me out in a short time with a clear answer. Can't wait to see their renewed website.
The goods are perfect, Love their backpacks
Customer service didn't respond to the online form, by e-mail the helped me out in a short time with a clear answer. Can't wait to see their renewed website.
Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
First attempt at ordering didn't work and it took several emails before I had an answer. Second attempt when through ok.
Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Good timing, got what I ordered, flawless :)
Date of publication
15/10/2018
Date of order
25/09/2018
15/10/2018
No problems. Delieverd fairly promptly.
Date of publication
13/10/2018
Date of order
06/10/2018
13/10/2018
Incorrect item delivered (not what was ordered) and having difficulty getting a response to requests to sort via web form on Crumpler web site. Products are great....I just want the one I ordered
crumpler.eu replies: 30/10/2018
Dear customer, we are very sorry about the delay in answering your request. We have sent you an email with a proposed solution to your problem. Kind Regards, Crumpler Europe Team
Date of publication
03/09/2018
Date of order
27/08/2018
03/09/2018
No additional comments
Date of publication
01/09/2018
Date of order
19/08/2018
01/09/2018
the website could not accept my vat number, but customer service solved the problem.
Date of publication
29/08/2018
Date of order
22/08/2018
29/08/2018
Fast and accurate..product is very good.. just how i know about crumpler.
Date of publication
13/08/2018
Date of order
05/08/2018
13/08/2018
All aspects of purchase excellent. Delivery time within hour slot that was given. Product just what I wanted really pleased with it. Would recommend.
Date of publication
09/08/2018
Date of order
01/08/2018
09/08/2018
Very helpful Customer Service assistance, using Facebook Messenger. Delivery was very efficient and within time estimates. The products/goods themselves are, in common with all the Crumpler bags I have bought todate, excellent.
Date of publication
06/08/2018
Date of order
30/07/2018
06/08/2018
Very quick and easy to order.
Date of publication
14/07/2018
Date of order
20/06/2018
14/07/2018
Love the bag ideal for its purpose. Looks good. Delivery through DHL was great as I was able to change delivery to local shop pick up. Only issue was the lack of communication after order until dispatch as obviously the bag was not in stock and almost 3 weeks with no information of what the delay was in the process. Communication key to happy customers.
Date of publication
25/06/2018
Date of order
18/06/2018
25/06/2018
Superfast delivery for reasonable price The shopping is simply pleasure :-)
Date of publication
25/06/2018
Date of order
16/06/2018
25/06/2018
A five star product and service
Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Products are very good and delivery was fast.
Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Fast processing and shipping. So far really good experience.
Date of publication
09/06/2018
Date of order
02/06/2018
09/06/2018
Quick delivery, good product, good info during delivery process
Date of publication
24/05/2018
Date of order
13/05/2018
24/05/2018
The only thing is that they don't answer my phone calls or emails.
Date of publication
24/05/2018
Date of order
15/05/2018
24/05/2018
Quick delivery of a great product.
Date of publication
21/05/2018
Date of order
07/05/2018
21/05/2018
Produto de boa qualidade e entrega relativamente rápida, apenas saliento que a comunicação entre a crumpler e o cliente não ser a melhor.
crumpler.eu
crumpler.eu was certified by Trusted Shops on 02/07/2013.
Contact
Venloer Str. 301-303
50823 Köln
Germany
50823 Köln
Germany
Tel: +49 221 94 99 54-61
maximilian.d@crumpler.de
crumpler.eu
Owner
nobrainer GmbH
Venloer Str. 301-303
50823 Köln
Germany
Venloer Str. 301-303
50823 Köln
Germany
Trade register
Amtsgericht Köln HRB 54289
Authorized representative
Thomas Hiemann
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with crumpler.eu in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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