Certificate for crumpler.eu

No. XF9B0FB3AE2DD8DDACE61BE740FCAEBE2
 

Approved on
02/07/2013
Valid until
01/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for crumpler.eu



Excellent

4.61/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 61 Trusted Shops reviews collected in the last 12 months.
In total, crumpler.eu has already collected 570 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
03/12/2018
Date of order
20/11/2018
03/12/2018
Shopping was easy, but the bag I received is not up to expectation, This is my 4th Crumpler bag since I bought the first one from Australia 20 years ago. The quality is just not the same, very disappointed. Return it the same day.
3.67
Good

Date of publication
03/12/2018
Date of order
25/11/2018
03/12/2018
Just a perfect deal
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
Excellent product and great service, any go anywhere else
5.00
Excellent

Date of publication
21/11/2018
Date of order
13/11/2018
21/11/2018
Delivery was on time and well packed.
The goods are perfect, Love their backpacks
Customer service didn't respond to the online form, by e-mail the helped me out in a short time with a clear answer. Can't wait to see their renewed website.
4.00
Good

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
First attempt at ordering didn't work and it took several emails before I had an answer. Second attempt when through ok.
4.00
Good

Date of publication
05/11/2018
Date of order
28/10/2018
05/11/2018
Great
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Good timing, got what I ordered, flawless :)
5.00
Excellent

Date of publication
15/10/2018
Date of order
25/09/2018
15/10/2018
No problems. Delieverd fairly promptly.
4.50
Excellent

Date of publication
13/10/2018
Date of order
06/10/2018
13/10/2018
Incorrect item delivered (not what was ordered) and having difficulty getting a response to requests to sort via web form on Crumpler web site. Products are great....I just want the one I ordered
3.00
Fair

crumpler.eu replies: 30/10/2018
Dear customer, we are very sorry about the delay in answering your request. We have sent you an email with a proposed solution to your problem. Kind Regards, Crumpler Europe Team

Date of publication
03/09/2018
Date of order
27/08/2018
03/09/2018
No additional comments
4.67
Excellent

Date of publication
01/09/2018
Date of order
19/08/2018
01/09/2018
the website could not accept my vat number, but customer service solved the problem.
5.00
Excellent

Date of publication
29/08/2018
Date of order
22/08/2018
29/08/2018
Fast and accurate..product is very good.. just how i know about crumpler.
5.00
Excellent

Date of publication
13/08/2018
Date of order
05/08/2018
13/08/2018
All aspects of purchase excellent. Delivery time within hour slot that was given. Product just what I wanted really pleased with it. Would recommend.
5.00
Excellent

Date of publication
09/08/2018
Date of order
01/08/2018
09/08/2018
Very helpful Customer Service assistance, using Facebook Messenger. Delivery was very efficient and within time estimates. The products/goods themselves are, in common with all the Crumpler bags I have bought todate, excellent.
5.00
Excellent

Date of publication
06/08/2018
Date of order
30/07/2018
06/08/2018
Very quick and easy to order.
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
Good
5.00
Excellent

Date of publication
14/07/2018
Date of order
20/06/2018
14/07/2018
Love the bag ideal for its purpose. Looks good. Delivery through DHL was great as I was able to change delivery to local shop pick up. Only issue was the lack of communication after order until dispatch as obviously the bag was not in stock and almost 3 weeks with no information of what the delay was in the process. Communication key to happy customers.
4.00
Good

Date of publication
25/06/2018
Date of order
18/06/2018
25/06/2018
Superfast delivery for reasonable price The shopping is simply pleasure :-)
5.00
Excellent

Date of publication
25/06/2018
Date of order
16/06/2018
25/06/2018
A five star product and service
5.00
Excellent

Date of publication
13/06/2018
Date of order
30/05/2018
13/06/2018
Everything fine
4.67
Excellent

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Products are very good and delivery was fast.
5.00
Excellent

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Fast processing and shipping. So far really good experience.
5.00
Excellent

Date of publication
09/06/2018
Date of order
02/06/2018
09/06/2018
Quick delivery, good product, good info during delivery process
5.00
Excellent

Date of publication
29/05/2018
Date of order
19/05/2018
29/05/2018
Will use again.
5.00
Excellent

Date of publication
24/05/2018
Date of order
13/05/2018
24/05/2018
The only thing is that they don't answer my phone calls or emails.
5.00
Excellent

Date of publication
24/05/2018
Date of order
15/05/2018
24/05/2018
Quick delivery of a great product.
5.00
Excellent

Date of publication
21/05/2018
Date of order
07/05/2018
21/05/2018
Produto de boa qualidade e entrega relativamente rápida, apenas saliento que a comunicação entre a crumpler e o cliente não ser a melhor.
3.33
Fair

Date of publication
18/05/2018
Date of order
11/05/2018
18/05/2018
Perfect
5.00
Excellent

Date of publication
13/05/2018
Date of order
06/05/2018
13/05/2018
The bag is exactly the way I expected.
My questions where answered fast.
That’s what online shopping should be
5.00
Excellent

Date of publication
05/05/2018
Date of order
28/04/2018
05/05/2018
Great quality
5.00
Excellent

Date of publication
04/05/2018
Date of order
20/04/2018
04/05/2018
Fast delivery, nice bags.
4.67
Excellent

Date of publication
19/04/2018
Date of order
12/04/2018
19/04/2018
Great service, easy to order and delivered quickly
4.00
Good

Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
This is my second purchase in quick succession from Crumpler. I was so impressed at the quality & style of my first that I ordered another piece soon after. The value for money is outstanding and I feel sure they will get many years of use. I'm already getting compliments for the bags Both items arrived promptly and easily. Can't fault the experience. Thanks Crumpler
5.00
Excellent

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Every thing was fine. Good service
5.00
Excellent

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Very fast shipping
5.00
Excellent

Date of publication
08/04/2018
Date of order
01/04/2018
08/04/2018
Great sleeve. Fits 12inch iPad Pro perfectly with plenty of pockets for stuff. Will save me juggling specs, phones, note pad and coffee between meetings.
5.00
Excellent

Date of publication
03/04/2018
Date of order
24/03/2018
03/04/2018
Always best quality, longest lasting and practical products. Love Crumpler.
5.00
Excellent

Date of publication
29/03/2018
Date of order
22/03/2018
29/03/2018
Customer service was excellent before purchasing when I asked about length of straps on varying products. Buying process was easy, goods arrived promptly from Germany and were as seen on website. Good quality products with nice design, they will protect my camera gear with style. Very pleased with quality, colour and design of bags I chose.
5.00
Excellent

Date of publication
26/03/2018
Date of order
19/03/2018
26/03/2018
Perfect
5.00
Excellent

Date of publication
26/03/2018
Date of order
19/03/2018
26/03/2018
Goods arrived as described on time and in good condition.
5.00
Excellent

crumpler.eu customer reviews

crumpler.eu

crumpler.eu was certified by Trusted Shops on 02/07/2013.

Contact
Venloer Str. 301-303
50823 Köln
Germany
maximilian.d@crumpler.de
crumpler.eu
Owner
nobrainer GmbH
Venloer Str. 301-303
50823 Köln
Germany
Trade register
Amtsgericht Köln HRB 54289
Authorized representative
Thomas Hiemann
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with crumpler.eu in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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