Englishman living in England
First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00.
Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to.
Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints.
Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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10 months ago
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10 months ago
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10 months ago
Wrong item delivered yesterday and no contact from them yet
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10 months ago
I supposedly bought it on a website within the EU. However, it has been 7 days since my order has arrived. I asked and what's my surprise that it's stopped at customs and I'm certainly going to have to pay hefty customs fees!! I will never buy on this site again
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10 months ago
Absolutely awful company to deal with. Avoid at all costs. Especially if you are a small business in Ireland. Customer service are so rude and unhelpful.
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10 months ago
Stock availability and delivery are not accurate at all
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10 months ago
Me falta uno de los artículos, la copa leffe bierglas 33cl
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10 months ago
Found the item cheaper at another shop and could not get a pricematch from cookinglife.
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10 months ago
I have not received my item yet. So why rate ?
My" coffee maker is mussing?
Aira Mynttinen
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10 months ago
Still waiting for the products to be delivered.
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10 months ago
My first order, I ddnt receive confirmation email wth my order number I want to return the item but I have no order number
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10 months ago
Item has not arrived. Tracking details provide no news since 30/8 (today is 3/9)
Where is my kettle???
Order number [253488] Your order with Cookinglife.eu
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10 months ago
Package received with damaged / broken goods which were needed for a special dinner this weekend
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10 months ago
Opened box and one was cracked with a hole in it
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10 months ago
Have sent the wrong design. Looking on their website the design I ordered is not in stock, so they have sent a different one without consulting me.
I am still waiting for them to reply to my complaint 4 days ago.
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10 months ago
I have not received my order since 25.08.2021.
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10 months ago
The chafing fuel has still not arrived. I thought the delivery time was shorter.
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Answer by Cookinglife
10 months ago
Hello,
Our apologies for your inconvenience. We investigated what could have happened with this order and upon shipping it on the same day the order was placed, there have been no updates from FedEx. We will let you know as soon as possible the reply from FedEx. Thanks again for your patience.
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10 months ago
Very bad customer support.
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11 months ago
I ordered a shipment to ireland 9 days ago, still haven't received it. no one replies to my emails. I do not recommend. I will not buy again
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Answer by Cookinglife
11 months ago
I am so sorry to hear that and will ask the customer service team to get in contact with you right away. Thank you for your patience.
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