cookinglife.eu

Reviews:

Orders take a long time and they only send standard answers. I ordered on September 29th and when it was 10 days over and no update at DHL, I emailed them and they sent back three FAQ's to say that orders should take 3-6 days to arrive to my door. So there was no help in actually looking up the order or reading my email. The parcel has not arrived, today is 16 October. Not worth the wait. If you need some kitchen utensil, do you really want to wait 3 weeks, especially if they are not even helping to see why it hasn't shipped?

Order did not arrive yet! It was not even dispatched!!

Two plates in my set were broken during transit. The reporting system didn’t recognise my order number so I emailed their customer care desk, and have heard nothing.

My order was never delivered. I attempted to contact the company 3 times over several weeks and all I received back were automated responses. Extremely poor customer service. I will not do business with Cookinglife again.

in 3 weeks order is not sent out and no answer from customer care. total order 769,6€

Be better att helping and returning payment if we don't get our order.

Ordered item for 50th birthday which was not delivered. One star only for timely refund.

I ordered 6 gin gkasses and 2 were broken on delivery and no feedback

Arrived damaged. Informed company immediately, sent photograph. Receipt of that was acknowledged, but they have failed to respond to any others

only 5 knives arrived instead of 6, no reply in 3 days from customer services. I have asked for the missing knife to be sent out

I made the wrong choice of item and immediately cancelled my order but was only attended to once the order had shipped.

Box is smashed, class is crushed, and no fragile sing on the package, but there was set or glass dishes. No reply on my refund request from 15 of September. So much disappointment for this time.

My ordered item, vacuum glass dishes, does not function as it should. Cannot hold a vacuum, lids come loose after a short period of time. Have tried logging a request on via my account, no response from cooking life. Have tried to initiate a return, but returnless option only allows 8 digit order code. Original order ID from the first email I received from cookinglife is only 6 digits. Subsequent

Unfortunatly i didn't receive the products and i dont have any information about IT.

Main reasons for low rating are customer service and money refund. For more details, read below. Despite several attempts (by e-mail / web contact form / phone) to get response from cookinglife.eu regarding refund I received neither money back nor reply concerning delay of money transfer after period of 10 business days after my return was processed. Btw: processing of return took unusual long time. I was successful to reach customer service by phone finally on Monday this week and got response by e-mail on Tuesday. It was told me that my refund should be settled until next day. The e-mail communication led to nowhere and didn't follow up my issue so far. The result today is that nothing changed and refund is still not transferred. I have to say, that this is my worst experience over past years. To be objective, I state that the delivery was fulfilled in a timely manner and the packaging and consequently goods were all right. All in all, I miss hundreds of euros.

The order #531478 from 22/08/2023 received incomplete! I bought for amount 107,86 Euro and received items only for a total of 69,89 Euro. Also I wrote a letter on 08/28/2023 to the seller with a request to solve it, but did not receive any answer. Dear cookinglife.eu, if you can't deliver ordered items, please refund the money.

I made an order almost one month ago and still have not got it . Also it is really dificule to contact the seller.

Didn't make it clear that the appliance would have a eu plug

Delivery time of 2 weeks seems excessive.