CookinglifeReviews

: 2,258Good

4.36

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,808 verified reviews in the last 12 months

2,258 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
Report review

Show all positive reviews

the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
Report review

Show all critical reviews

Reviews for Cookinglife

Filter 
Sort by Latest first 
(38)
(33)
(213)
 Verified review
5 months ago
I wanted three round bottle's but maybe I ordered the wrong ones. I got one round blue bottle and two clear square bottles.
Report review
 Verified review
5 months ago
Neither PayPal nor payment via visa card would work. Tried bank transfer then, but just got the money refunded without explanation. Contacted customer support, but no reply.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear that you are experiencing problems with payment. Our customer service team is ready to help. Please email us at info@cookinglife.eu so we can help you in the most efficient way possible.
 Verified review
5 months ago
Item has not arrived
Report review
Answer by Cookinglife
5 months ago
Sorry to hear your item has not yet arrived! Please reach out to our customer service team at info@cookinglife.eu with your information so we can open an investigation for you.
 Verified review
5 months ago
I want to return my order because it is not suitable. I have not had a response to my email in three days. When I call the customer service line, it disconnects. I have tried to what's app them but no response and it's been an hour. Terrible customer service. Actually non existent.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear you are having trouble reaching out customer service team. I can assure you we are happy to help. Please inquire by following the link below and we will get back to you as soon as possible. https://cookinglife.eu/customer-service/
 Verified review
5 months ago
Parcel still not arrived despite delivery being promised in 2 to 5 days
Report review
 Verified review
5 months ago
I didn't get the product I paid for
Report review
Answer by Cookinglife
5 months ago
Sorry to hear that you received the wrong product! I understand how frustrating that can be. Fortunately, there is a simple solution. Please reach out to our customer service team at info@cookinglife.eu or follow the link below to begin the return process. returnform.com/cookinglife
 Verified review
5 months ago
Place order and paid in early January via Paypal. After one month the order still didn't turn up. When contacting them via Paypal (as there is no customer service contact provided by Cookinglife) they claimed that they never received the the money. Paypal charged my credit card and never issued refund for it. The company suggest I should put order again and make another payment. Absolutely ridiculous! I have to open claim via Paypal to get my money back. Avoid this company.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear you had problems fulfilling your order with Cookinglife. Please reach out to our customer service team at info@cookinglife.eu so we can help you ASAP.
 Verified review
5 months ago
Hi Lorraine, I am happy to report our missing parcel (PL0000469568) has been found. FastWay Couriers placed it in behind a back entrance to a neighbours house, not their main entrance, and they have been away. It was discovered for us by another neighbour who was minding a cat for them. Our Eircode shown on the parcel clearly indicates the exact location and Number of our house that FastWay's driver drove past!!!. I am happy with the Product and you should rightly be getting 5 Stars but I have to rate the inconvenience the last stage of delivery has called. David
Report review
 Verified review
5 months ago
Description and pictures very misleading. Couldn't even send my order back because the postage would have cost more than the item. Very disappointing indeed.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear you are unsatisfied with your order. Please reach out to our customer service team at info@cookinglife.eu and we can help you as soon as possible.
 Verified review
5 months ago 
i have received no information other than to say order is being processed. No notificat5ion that it has even been dispatched. As a result I have no idea where it is.
Report review
 Verified review
5 months ago
Arrived with every bowl smashed sadly. I’m waiting to hear back and hope for a replacement set of bowls…they look nice so if they re not broken I shall be pleased
Report review
Answer by Cookinglife
5 months ago
Sorry to hear that your order arrived damaged. Our logistics team strives for excellence every time but unfortunately, mistakes do happen. Please reach out to our customer service team so we can straighten this out right away.
 Verified review
5 months ago
Plates arrived yesterday in large cardboard box which had been bashed in transit. Box not marked fragile. Plates wrapped in clingfilm and loosely surrounded by bubble wrap. It looks like they are all smashed or chipped. Really poor packing. Await comment from company regarding refund as don’t trust them to wrap and send again.
Report review
 Verified review
5 months ago
Ai signalé le 29/01 , jour de réception colis que 2 assiettes cassées Ai accepté colis parce que pas de chocs apparent il n y a pas étiquette " fragile " sur colis pour attention des transporteurs peut etre emballage pas correct pour vaisselle commande: 5200016
Report review
 Verified review
5 months ago
Delivery was slow - 8 days. Product description was sufficiently poor that the purchase did not match my expectation and intention [but I received what I had ordered]. The size and / or weight of the items would have provided the information necessary to avoid the mistake
Report review
 Verified review
5 months ago
I have had 2 tajines from you. Both have arrived broken. I have mailed to ask for a refund but ive only received a request for a review.
Report review
 Verified review
5 months ago 
I received a damaged products from cookinglife and I immediately took pictures of the damaged goods and send it to them but I have not received any communication nor acknowledgement from them. I am very disappointed.
Report review
Answer by Cookinglife
5 months ago
Sorry to hear your products arrived damaged! Please email our customer service team at info@cookinglife.eu and we will help you as soon as possible.
 Verified review
5 months ago
I will be returning this item. Very poor quality. Does not have a continuous smooth movement. Keeps jamming. and on close inspection some of the blades look slightly bent. Very difficult to operate. A horrible whisk!!!
Report review
Answer by Cookinglife
5 months ago
How unfortunate to hear that you are unsatisfied with your purchase. Please reach out to info@cookinglife.eu and we are happy to work towards a solution with you.
 Verified review
5 months ago
am afraid that one of the plates has been smashed in transit. I attach photo of the smashed plate and a photo of the packaging box. I must say that the packaging was insufficient. Whilst the plates were wrapped in bubble wrap and then a scrunched up a piece of brown paper was placed down 1 side only. There wasn't any notification on the box to indicate that the contents were fragile. Finally the plates are not Risotto plates. They are soup plates I attach photos of a real Maxwell Williams risotto plate and the ones sent to me and you will see the difference. Also they are definitely NOT "First class porcelain" as stamped on the reverse.I would like to return the plates to you f.o.c. and receive a refund. How can we achieve this? Regards Mo Williams
Report review
Answer by Cookinglife
5 months ago
Dear Mo, How unfortunate to hear that you are dissatisfied and that your products arrived with damage. Please reach out to our customer service team at info@cookinglife.eu and we will work towards a solution with you. Kind regards, Team Cookinglife
 Verified review
5 months ago 
by C B.
Report review
 Verified review
5 months ago
I have not received any response to any communications i have sent via email or whats app and i have still not received the package!
Report review
Answer by Cookinglife
5 months ago
How unfortunate to hear that you have not yet received your package. Please reach out to our customer service team at info@cookinglife.eu and we will be happy to work towards a solution with you.