CookinglifeReviews

: 2,258Good

4.36

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with Buyer Protection

certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,808 verified reviews in the last 12 months

2,258 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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(213)
 Verified review
6 months ago
It may have been a major confusion with my order, I did not get all the beer glasses that were on the list, instead arrive some glasses i did not order, and also one of the glasses came broken. This are the items that are missing: - La Trappe Beer Glass Chalice 250 ml - Leffe Beer Glass 250 ml - Heineken Beer Glass Vase 250 ml - Brand Beer Glass Diamond On Foot 250 ml - Paulaner Beer Glass Weizen 500 ml - Affligem Beer Glass 300 ml - La Chouffe Beer Glass 330 ml - Brugse Zot Beer Glass 330 ml And the "Hertog Jan Beer Glass Weizen 500 m" came broken.´ I hope you are able to fix this as soon as possible, and please pay attention and be more carefull next time. Best regards, João Gomes
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Answer by Cookinglife
6 months ago
We are sorry to hear that your order was delivered incomplete! Please reach out to our customer service team at info@cookinglife.eu so we can quickly help you!
 Verified review
6 months ago
First they sent me the incomplete order, the they sent me something else. I won't be buying anithing else from this company
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Answer by Cookinglife
6 months ago
Sorry to hear of your unfortunate experience. Please reach out to our customer service team at info@cookinglife.eu so we can quickly help you!
 Verified review
6 months ago
not yet got it and they ask for review :-) hilarious.....
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Answer by Cookinglife
6 months ago
Sorry to hear you have not yet received your package. Please reach out to your customer service team at info@cookinglife.eu, we are happy to help!
 Verified review
6 months ago
Item arrived broken. Emailed to ask for replacement days ago. Still no response.
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Answer by Cookinglife
6 months ago
How unfortunate that you receive a damaged order! Luckily, there's an easy solution. Please reach out to our customer service team at info@cookinglife.eu so we can help you as quickly as possible!
 Verified review
6 months ago
Delivery time said it would arrive in time for Christmas and it did not. Very frustrating.
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 Verified review
7 months ago
Haven't received ordered. Those replying on the what's app messaging have been no help. No tracking info available since 20th Dec. It was suppose to be a Christmas present and when I ordered it said it would be here in time for Christmas.
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Answer by Cookinglife
6 months ago
Our deepest apologies for your unfortunate experience! Please reach out to our customer service team at info@cookinglife.eu, we are happy to help!
 Verified review
7 months ago
No delivery, fuck off 24 th December and no present
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 Verified review
7 months ago
I’ve ordered something from your web site and supposed to come on Tuesday but no sign of package. I got mail to give a review without purchased item ???
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 Verified review
7 months ago
I strongly do not recommend, they sell goods that they supposedly have, but not, the refund will of course take another 10 working days, what's the point? why someone sells goods that are not there (to this day it is in stock on the website). Why are the money that I pay with them in an instant and the return takes several days? support responds after a few days. I DO NOT RECOMMEND
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 Verified review
7 months ago
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 Verified review
7 months ago
I ordered créme brulée forms in what I thought 13,5cmø but when I received the package the forms were in 8cmø and one of the forms was broken. I’m very disappointed.
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 Verified review
7 months ago
Não recebi a encomenda!
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 Verified review
7 months ago
The package with the SMEG toaster I bought in 5 November never reached my address in Paris or the relay mentioned in the delivery tracker. I was at the relay location you indicated in the tracker and they informed me that they do not work with Colis Prive so it would be impossible to receive there a delivery sent by Colis Prive. In 6th December i informed you i didnt want to wait more time and asked for a refund. Since then i sent several emails to know when i will receive my money back and the answers are not enough clear. Something related with the fact that you cannot returm money until you do not receive the product back in your warehouses. I cannot accept this procedure because as a client, i dont have any control or responsability on the delivery process.I just know that i paid for a procuct that was supposed to be at my adress 7 days later and now after 51 days later i didnt receive the product, i didnt have my money back and i dont know when i will receive it. This is inadmissible !!!!!
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 Verified review
7 months ago
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 Verified review
7 months ago
Received a Christmas present broken in pieces thanks to poor packaging. Customer service doesn't respond. Appalling company to deal with.
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 Verified review
7 months ago
No order yet
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 Verified review
7 months ago
Bad
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 Verified review
7 months ago
This shop sent me a different item than I ordered. However, the shop will not refund me because they have not returned the item. But I can't get a refund because I haven't returned the item. But you said that you don't pay for the return shipping from outside the country. Who would be stupid enough to send back an item with a shipping cost higher than the refund? This has been the worst shopping experience I have ever had.
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 Verified review
7 months ago
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 Verified review
7 months ago
Items not arrived
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