CookinglifeReviews

: 2,258Good

4.36

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with Buyer Protection

certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 5/25/2020
updated on: 6/25/2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,808 verified reviews in the last 12 months

2,258 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
Englishman living in England First time buying from Cooking Life. To purchase this produce in England would have cost £99.99. Getting it from Cooking-life cost £65.00. Communications from Cooking-life was very good from the start. Order received; order processed order dispatched. Then nervous couple of day till it was in the tracking system. Fedex across the borders great tracking system. Then arrived in England. Hermes. Was not delivered when stated, said no one was in to receive it, no idea where they tried to deliver it to. Due to Easter had to wait a few more days, when the regular courier turns up, she said there was a temp driver on, lots of complaints. Conclusion Great service from shop and transport, hopefully your have the right courier for the final leg.
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the most relevant critical review


1 year ago 
I have made 3-4 orders with cookinglife in the past. The delivery usually takes about a week. I used to be happy with the selection of products in the shop and the deliver and quality. My last order though was the opposite of what I was used to at Cookinglife. I had ordered a range of MEPAL storage boxes. Although the delivery box was not damaged, 6 of the storage boxes were broken. On one box a piece of the plastic on the top had broken off and five of the other boxes had a deep scratch along the side. This must have been from when they unpacked the items at their warehouse as I didn't open the box with a knife. I sent them an email and got a response saying that I needed to provide photos of the box, the broken items and the delivery slip. I took photos of everything they had asked and sent it. They couldn't open the heic files so I changed into png. In total I sent the photos 3 times and when they had what they asked for they stopped responding to my emails. Im very disappointed of the customer service. I expect a replacement or the money back but they are not responding and ignoring my emails. It is going to be three weeks already without solving this.This is very unprofessional and I wouldnt have expected this. Cannot recommend.
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Reviews for Cookinglife

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(213)
 Verified review
7 months ago
The crockery arrived broken, their returns site did not work, it is a total nightmare, once I did manage to get in contact they offered me a refund on the damaged items, what good is an incomplete set, absolutely appalling, definitely one to avoid.
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Answer by Cookinglife
7 months ago
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
 Verified review
7 months ago
Haven't received ordered. Those replying on the what's app messaging have been no help. No tracking info available since 20th Dec. It was suppose to be a Christmas present and when I ordered it said it would be here in time for Christmas.
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Answer by Cookinglife
6 months ago
Our deepest apologies for your unfortunate experience! Please reach out to our customer service team at info@cookinglife.eu, we are happy to help!
 Verified review
9 months ago
Very disappointed. Was a good price for Le Creuset Kettle and delivery was very prompt from EU. However, the kettle is damaged. Not going to go to the trouble of trying to send back. Enamel is chipped at the bottom as per photographs.
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Answer by Cookinglife
9 months ago
Dear Karen, We are deeply sorry that our fulfillment process did not serve up to our standards. We offer free returns and can replace your product, if you would like. Please contact our customer service team at https://cookinglife.eu/returns/
 Verified review
1 year ago
Good products, but super bad logistics, took one week to reach final destination. Was in the Netherlands in 4 days, when I tracked the package. Ordered at the same time a package from Spain, reached final destination in 22 hours.
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 Verified review
8 months ago
I still have not received my package!!!!! order 376055 It has been well over a week -- I have emailed support and called the 2nd delivery company that it was sent to --- still no status! no delivery date! this is terrible
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 Verified review
9 months ago
I was so exsiting to come home and see my parcel , but I cant explain how sad I was when it not was working and even one star is to much for this dissapointment , would really appreciated if I will have back my money :(
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 Verified review
1 year ago
COMMANDE UN MARCATO ATLAS 150 WELLNESS GREEN ;RECU UN MARCATO ATLAS 150 GREEN ca n est pas un WELLNEES .JE DEMANDE A ETRE INDEMNISE VU VOS FAUSES VENTES. dabihaberroubache1gmail.com ordre:3836721 DATE27/07/2021 .CL5166
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 Verified review
5 months ago
I will be returning this item. Very poor quality. Does not have a continuous smooth movement. Keeps jamming. and on close inspection some of the blades look slightly bent. Very difficult to operate. A horrible whisk!!!
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Answer by Cookinglife
5 months ago
How unfortunate to hear that you are unsatisfied with your purchase. Please reach out to info@cookinglife.eu and we are happy to work towards a solution with you.
 Verified review
5 months ago 
I received a damaged products from cookinglife and I immediately took pictures of the damaged goods and send it to them but I have not received any communication nor acknowledgement from them. I am very disappointed.
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Answer by Cookinglife
5 months ago
Sorry to hear your products arrived damaged! Please email our customer service team at info@cookinglife.eu and we will help you as soon as possible.
 Verified review
9 months ago
I ordered and paid for two expensive frying pans. Only one pan was delivered and despite repeated emails they have not admitted liability and have not sent the second frying pan to me. Dreadful aftersales service.
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 Verified review
10 months ago
Have sent the wrong design. Looking on their website the design I ordered is not in stock, so they have sent a different one without consulting me. I am still waiting for them to reply to my complaint 4 days ago.
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 Verified review
9 months ago
I have purchased my items on the 13.09. It is understanding that in case there is not everything available the delivery may take longer. It is 29.09. - more than 2 weeks later still no signs of my items...
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 Verified review
6 months ago
Probably not your fault but my order has not progressed at all in fedex on 9 33 jan 18 so still in the Netherlands and so not on its way to me. All fed ex says is contact cookinglife, not good enough
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Answer by Cookinglife
6 months ago
How unfortunate to hear that you are experiencing a delay in your order. Please contact our customer service team at info@cookinglife.eu and we will be able to help you right away!
 Verified review
7 months ago
Very disappointed regarding solving issue. I still didn't receive items that I ordered before 15 days. I think that they are fraudster. I'll cancel my order and hope that I'll get money back.
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 Verified review
9 months ago
Placed the order for cookware and website indicates 3-6 day delivery to Portugal. It is 8 days and no delivery yet. Secondly, the cookware set is available for 50€ less in Portugal.
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 Verified review
5 months ago
Misleading E-Mail. Telling the the item i want is back in stock, so i order it and afterwards i have to find out that it is NOT IN STOCK. No reaction to my E-Mail until now........
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 Verified review
6 months ago
3 plates were broken, I’ve sent pictures but not received any response. I’ve purchased before and was extremely happy so disappointed with this order - will you replace them?
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Answer by Cookinglife
6 months ago
Sorry to hear you received your order damaged! Please reach out to our customer service team directly at info@cookinglife.eu - we are looking forward to helping you
 Verified review
5 months ago
Neither PayPal nor payment via visa card would work. Tried bank transfer then, but just got the money refunded without explanation. Contacted customer support, but no reply.
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Answer by Cookinglife
5 months ago
Sorry to hear that you are experiencing problems with payment. Our customer service team is ready to help. Please email us at info@cookinglife.eu so we can help you in the most efficient way possible.
 Verified review
6 months ago
Goods not received 2 weeks after dispatch, no update on tracking app. Seemed promising at the start with emails implying efficient processing and dispatch but never arrived.
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Answer by Cookinglife
6 months ago
Sorry to hear there is a delay in your delivery. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible!
 Verified review
7 months ago
I ordered créme brulée forms in what I thought 13,5cmø but when I received the package the forms were in 8cmø and one of the forms was broken. I’m very disappointed.
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